Top 10 Customer Service and Helpdesk software
Last updated: November 16, 2018
Customer service and support ticket software (or Helpdesk) helps to automate processing of customer requests and managing customer support agents.
Zendesk is web-based help desk software with an elegant support ticket system & a self-service customer support platform. Agile, smart and convenient. Zendesk free open-source alternatives are osTicket, OTRS, Mantis
Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one. Freshdesk free open-source alternatives are osTicket, OTRS, Mantis.
Kayako Fusion is a help desk software that lets you manage email, tickets, live chat, calls and remote support. All in one place. Choose between our reliable and secure SaaS cloud platform (Kayako On Demand), or install Kayako on your own server. Kayako free open-source alternatives are osTicket, OTRS, Mantis.
Connect to your customers on Facebook and Twitter as easily as on traditional support channels like email, phone and web. Desk.com organizes all of your support in one place so you can respond efficiently wherever your customers reach out.
With the Service Cloud you can meet customers wherever they are—including social networks such as Facebook and Twitter. Your agents also benefit from employee social networks that help them work together like never before. And because you get all the features a social contact center needs, your customers experience amazing service on any channel.
Get Satisfaction powers the world’s best brands to solve problems, give a voice to champions, bring out the best ideas and drive better business.
Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
OTRS is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. Like alternative solutions it is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.
UserVoice’s simple engagement tools help you do more customer support and get more feedback in less time, without getting in your way.
Business Software for Technology Providers. ConnectWise empowers technology solution providers to reach their goals faster with an award-winning business management software suite & much more.
Intuitive help desk software by Web Help Desk includes: cross-platform help desk software, asset management software, knowledge base software, more.
The unique design and workflow enables your support staff to solve problems the first time and easily manage many requests from multiple sources. HelpSpot Beyond simple help desk software, HelpSpot is an entire web based help desk portal; providing your customers with powerful self-help functionality that drives down cost and improves customer experience.
Help Desk Software and Customer Service app from Jitbit. Deliver awesome support to your customers. Jitbit Helpdesk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both the cloud-hosted and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive etc.