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Gorgias is #7 in Top 10 Helpdesk software
Gorgias is a customer support helpdesk specially designed for online stores
Positions in ratings
#7 in Top 10 Helpdesk software
Alternatives
The best alternatives to Gorgias are: Zendesk, Freshdesk, Intercom
Latest news about Gorgias
2020. Customer support startup Gorgias raises $25M
Ecommerce helpdesk startup Gorgias has successfully secured $25 million in Series B funding. With a current customer base of over 4,500 stores, including renowned brands like Steve Madden, Timbuk2, Fjällräven, Marine Layer, Ellana, Electrolux, and Sergio Tacchini, the company has witnessed a remarkable 200% revenue growth this year. Gorgias capitalizes on the shifting trend among brands, wherein they aim to directly sell to consumers rather than relying on intermediaries such as Amazon. An example of this shift is Nike's recent decision to withdraw its products from Amazon. By integrating with Shopify and utilizing AI technology and customer data, Gorgias automates responses to common queries like tracking numbers. This strategic approach enables customer service representatives to allocate their time more effectively, reducing the need to handle routine requests and ensuring faster responses for customers.
