Gorgias is #10 in Top 18 Helpdesk software
Gorgias is a customer support helpdesk specially designed for online stores
Positions in ratings
#10 in Top 18 Helpdesk software
The best alternatives to Gorgias are: Zendesk, Freshdesk, Intercom
Latest news about Gorgias
2020. Customer support startup Gorgias raises $25M
Ecommerce helpdesk startup Gorgias has raised $25 million in Series B funding. The startup says it now supports more than 4,500 stores, including Steve Madden, Timbuk2, Fjällräven, Marine Layer, Ellana, Electrolux and Sergio Tacchini. And revenue has grown 200% this year. The startup is taking advantage of a broader shift as brands are looking to sell directly to consumers, rather than going through intermediaries like Amazon — for example, he pointed to Nike’s recent decision to pull its products from Amazon. The product integrates with Shopify, using AI and customer data to automate responses to basic questions like, “What’s my tracking number?” By doing this, the business can free customer service representatives from spending most of their time responding to these routine requests, and the customers get faster answers.