Kustomer is #12 in Top 18 Helpdesk software

Last updated: December 28, 2019
Kustomer makes personalized, efficient and effortless customer service a reality. Real-time, actionable views of customers. Continuous omnichannel conversations. Intelligence that automates repetitive, manual tasks.

Positions in ratings

#12 in Top 18 Helpdesk software


The best alternatives to Kustomer are: Zendesk, Intercom, Salesforce

Latest news about Kustomer

2020. Kustomer acquires Reply.ai to enhance chatbots on its customer service CRM

CRM startup Kustomer is acquiring Reply.ai, a startup originally founded in Madrid that has built a code-free platform for companies to create customised chatbots to handle customer service enquires that use machine learning to, over time, become better at responding to those inbound contacts. Reply.ai's customers include Coca-Cola, Starbucks, Samsung, and a number of retailers and major ad and marketing agencies working on behalf of clients. Kustomer is taking on the bigger names in CRM, including Salesforce, Zendesk and Oracle, by providing a platform that makes it easier for human agents to handle inbound “omnichannel” customer requests