Top 25 Messengers for Business
Last updated: November 12, 2019
Messengers enable real-time communication and collaboration across different platforms, devices and communication channels (status, texting, voice, video, webconferencing).
Skype is a software application that allows users to make voice and video calls and chats over the Internet. Calls to other users within the Skype service are free, while calls to both traditional landline telephones and mobile phones can be made for a fee using a debit-based user account system. Skype has also become popular for its additional features which include instant messaging, file transfer, and videoconferencing. Skype alternative for enterprise is called Skype for Business.
WhatsApp Messenger is a cross-platform mobile messaging app which allows you to exchange messages without having to pay for SMS. WhatsApp Messenger is available for iPhone, BlackBerry, Android, Windows Phone and Nokia and yes, those phones can all message each other! Because WhatsApp Messenger uses the same internet data plan that you use for email and web browsing, there is no cost to message and stay in touch with your friends.
Viber is a mobile app that provides free international calls and text messages to other Viber users using 3G or Wi-Fi. Uses your existing contact list - check out which of your phone contacts and friends is already on Viber so that you can call and text them for free.
Telegram is a messaging app with a focus on speed and security. It’s super-fast, simple, secure and free. Telegram seamlessly syncs across all of your devices and can be used on desktops, tablets and phones alike. You can send an unlimited amount of messages, photos, videos and files of any type (.doc, .zip, .pdf, etc.). Telegram groups have up to 200 people and you can send broadcasts to up to 100 contacts at a time. Be sure to check our website for a list of Telegram apps for all platforms.
Mobile messenger app with various stickers and free voice & video call over 3G/4G & Wi-Fi.
Facebook Messenger is an instant messaging service and software application which provides text and voice communication. Available now for Android and iPhone.
BBM is the best way to connect and share instant messages, pictures and more for free, in real time. BlackBerry offers a family of products that brings together the core strengths of BBM with features and capabilities aimed at enterprises. The new eBBM Suite works with BlackBerry smartphones and the BlackBerry enterprise solution.
iMessage lets you send messages back and forth with anyone on iPad, iPhone, iPod touch, or a Mac. If you’re a texter, you’ll love Messages on iPhone, iPad, and iPod touch. Now they all come with iMessage, a service that’s an even better kind of texting. Because it’s free for you and anyone texting over Wi-Fi using an iOS device or Mac with iMessage.
chat on your terms. Looking for a new and engaging way to interact with your audience? Have amazing content or a cool experience you'd love to get discovered? Kik offers brands and content providers unique ways to talk with their fans, and find new followers too!
ICQ is an instant messaging computer program. ICQ features include sending text messages, offline support, multi-user chats, free daily-limited SMS sending, resumable file transfers, greeting cards, multiplayer games and a searchable user directory.
on Live Enterprise
The Most Trusted Messenger in the World. Trusted by world leaders, executives, journalists, human rights activists and your friends. Wickr removes all records, geotags and identifying information from your messages ... Your Wickr ID is anonymous to us and anyone outside your Wickr network.
WeChat is a free messaging & calling app that allows you to easily connect with family & friends across countries. It's the all-in-one communications app for free
Jitsi is an audio/video Internet phone and instant messenger written in Java. It supports some of the most popular instant messaging and telephony protocols such as SIP, Jabber/XMPP (and hence Facebook and Google Talk), AIM, ICQ, MSN, Yahoo! Messenger.
Pidgin (formerly named Gaim) is a multi-platform instant messaging client. It provides the ability to have voice/video conversations using the XMPP protocol (including Google Talk). Further features include support for themes, emoticons, spell checking, and notification area integration.
Snapchat is a photo messaging application. Using the application, users can take photos, record videos, add text and drawings, and send them to a controlled list of recipients.
Google Allo is a smart messaging app that helps you say more and do more. Express yourself better with stickers, doodles, and HUGE emojis & text. Allo also brings you the Google Assistant.
Trillian is a proprietary multiprotocol instant messaging application for Windows, Mac OS X, Android, iOS, BlackBerry OS, and the Web. It can connect to multiple IM services, such as AIM, ICQ, Windows Live Messenger, Yahoo! Messenger, IRC, Novell GroupWise Messenger, Bonjour, XMPP, and Skype networks; as well as social networks, such as Facebook, Twitter and MySpace; and email services, such as POP3, IMAP, Gmail, Hotmail and Yahoo! Mail.
KakaoTalk is a multi-platform texting app that allows iPhone, Android, and BlackBerry users to send and receive messages for free. Talk around the clock, all around the world with up to five friends at once — for free. Easily send photos, contact info, voice notes or your location.
Privacy is possible, Signal makes it easy. Send high-quality group, text, picture, and video messages, all without SMS and MMS fees.
Digsby is a freeware proprietary multiprotocol instant messaging application. It supports most mainstream IM services such as AOL Instant Messenger, Microsoft's .NET Messenger Service, Yahoo! Messenger, ICQ, Facebook Chat, MySpace IM and XMPP/Jabber-based services such as Google Talk and LiveJournal's IM. Secondly, Digsby supports e-mail notifications via POP, IMAP and webmail like AOL, Yahoo! and Hotmail - including the ability to mark messages as read, as spam or delete them from the client itself.
Yahoo! Messenger is an instant messaging client and associated protocol provided by Yahoo!. Yahoo! Messenger offers PC-PC, PC-Phone and Phone-to-PC service, file transfers, webcam hosting, text messaging service, and chat rooms in various categories.
Zangi provides a messenger platform on top of which you can build your business solution. The variety of features are added to Zangi platform to build any type of communication and collaboration solution. High-quality features are provided to build secure, private and independent messaging apps in a short period of time.
eBuddy is a browser-based web and mobile messenger service supporting various instant messaging services. eBuddy supports Windows Live Messenger, Yahoo! Messenger, AIM, Hyves, ICQ, Google Talk, MySpace Instant Messenger and Facebook Chat using one interface. eBuddy can also be accessed from mobile platforms such as Apple iOS, Google Android, and Nokia Symbian.
Your Off-the-Record Messenger. Spoken words disappear after they're heard. But what you say online remains forever. With confidential messages that self-destruct, Confide lets you avoid the Cloud, and takes you off the record.
Chat is a rich communication service (RCS). It features read receipts, being able to see other people typing, full-resolution images and video, and group texting.
Latest news about Messengers for Business
2019. WhatsApp adds business catalogs
WhatsApp is expanding its business app with a new “catalogs” feature that will allow the businesses to showcase and share their products and services to potential customers, who can browse photos, view prices and read product descriptions to help inform their purchase decisions. These catalogs effectively serve as a mobile storefront on WhatsApp and one that can be operated without the need for a web page at all. Instead, the business owner simply visits the new Catalog option in their app’s settings and uploads photos of whatever it is they’re selling and fill out the details, which can optionally include a product or service code.
2019. Skype added features for work with important messages
Skype is used mainly for video communications, but it wants to be useful as a messenger also. Of course, it's nearly impossible to win over whatsapps and vibers now, so Skype is looking for new niches. In the latest update, the developers added some (unusual for a messenger) features: drafts and bookmarks. Drafts - allow you to save the started message so that you can return to it later and finish it. Bookmarks - allow you to save received messages so that you can quickly find them later. Obviously, both of these features are designed to work with important messages. Perhaps Skype wants to create a new niche - something between messengers and email, and this can be useful for business users.
2019. BlackBerry Messenger was discontinued (for consumers)
Indonesian media company Emtek, that acquired BlackBerry Messenger in 2016 announced that BBM is discontinued. Launched in 2005, for many years, BBM was considered BlackBerry’s strongest product, with some loyalists eschewing Android and iOS devices before it was finally ported over to those operating systems in 2013. But competition ultimately proved too much. Technology and the world moved away from BBM and BlackBerry at large. The rewards, it seems, weren’t worth the resources. Notably, the secure enterprise service BBM Enterprise will live on for business users.
2019. Facebook Messenger to get desktop apps, video co-watching
Facebook announced Messenger Desktop - stripped-down version of Messenger focused on chat, audio and video calls. It will debut later this year and remove the need to juggle and resize browser tabs by giving you an always-accessible version of Messenger that can replace some of the unofficial knock-offs. Especially as Messenger focuses more on businesses, giving them a dedicated desktop interface could convince them to invest more in lead generation and customer service through Messenger. Messenger is also adding a Facebook Watch Party-style experience that would let users pick videos to watch at the same time as a friend, with reaction cams of their faces shown below the video. Now in testing before rolling out later this year, users can pick any Facebook video, invite one or multiple friends and laugh together.
2019. Viber users can now get local numbers
Viber has added another feature in its longer-term efforts to add more stickiness to its service, while also bringing in a little more revenue to the business: users now have the option of subscribing to have “local numbers” that can receive phone calls and SMS messages as if those calls and messages are being sent to mobile numbers in specific regions. Viber Local Number, as the service is called, is available to anyone globally, but for now the numbers you can register are in the U.S., U.K. and Canada, with more countries getting added soon. All area codes in the U.S. will be covered at launch. Skype, for one, has offered the option of getting a local number in a specific region, both to make and receive calls, for years.
2019. WhatsApp’s Business app came to the iPhone
Previously Android-only WhatsApp Business app is today launching on the iPhone. The iOS version, like its Android counterpart, is designed to help small business owners reach their customers on smartphones. That means it includes the ability for businesses to create profiles that include their description, email, address and website, as well as messaging tools for customer communication like automated greetings, quick replies and away messages. Businesses also can use WhatsApp Business from their desktop computer, which in January rolled out tools to organize and filter chats as well as quick replies. At the time, WhatsApp said it had 5 million business customers. The company makes money by charging Business API customers who have large volumes of incoming messages.
2019. WhatsApp adds new group messaging privacy settings
WhatsApp has rolled out a new common sense privacy setting that may also make it more difficult for harmful content to spread through the platform. Starting Wednesday, WhatsApp users will be able to specify who is able to add them to groups, and to accept or reject invitations sent through DMs. Now, in WhatsApp's settings, users can choose whether "Everyone," "My Contacts," or "Nobody" can automatically add them to groups. Users can navigate to the settings through Account > Privacy > Groups. You can choose to reject or accept those invitations with an expiration of 72 hours.
2019. Telegram now allows to kill chat history
Telegram has added a feature that lets a user delete messages in one-to-one and/or group private chats, after the fact, and not only from their own inbox. The feature allows a user to selectively delete their own messages and/or messages sent by any/all others in the chat. To delete a message from both ends a user taps on the message, selects ‘delete’ and then they’re offered a choice of ‘delete for [the name of the other person in the chat or for ‘everyone’] or ‘delete for me’. Selecting the former deletes the message everywhere, while the later just removes it from your own inbox.
2019. WhatsApp Business app added customer service features to its desktop and web apps
A year ago, WhatsApp officially introduced its standalone app aimed at small business customers. And now it’s making the app easier to use on the desktop and the web by porting over several of the most popular features that were previously available only on mobile. These include tools to organize and filter chats, as well as to quickly reply to customer inquiries. Quick Replies feature lets businesses respond to common questions from customers with pre-written replies. It joins several other customer service features, like automated greeting messages that are triggered when the customer pings the business account, or away messages that can be scheduled for those times when you’re not able to immediately answer new inquiries.
2018. Apple Business Chat goes global
Apple introduced its iMessage-based communication system Apple Business Chat to the U.S. earlier this year. The service has now is going global - and is now available in Australia, Canada, France, Germany, Hong Kong, Italy, Singapore, Japan, Switzerland, and the United Kingdom. The service is like those bot-based messaging systems, but a lot more convenient. It lets customers speak to real people, and it gives users lots of control over how much information they share with a business. To make Business Chat function, Apple works with customer service platforms, including LivePerson, Salesforce, Nuance, Genesys, InTheChat, and Zendesk.