Top 22 Messengers for Business
Last updated: November 28, 2020
Messengers enable real-time communication and collaboration across different platforms, devices and communication channels (status, texting, voice, video, webconferencing).
Skype is a software application that allows users to make voice and video calls and chats over the Internet. Calls to other users within the Skype service are free, while calls to both traditional landline telephones and mobile phones can be made for a fee using a debit-based user account system. Skype has also become popular for its additional features which include instant messaging, file transfer, and videoconferencing. Skype alternative for enterprise is called Skype for Business.
WhatsApp Messenger is a cross-platform mobile messaging app which allows you to exchange messages without having to pay for SMS. WhatsApp Messenger is available for iPhone, BlackBerry, Android, Windows Phone and Nokia and yes, those phones can all message each other! Because WhatsApp Messenger uses the same internet data plan that you use for email and web browsing, there is no cost to message and stay in touch with your friends.
Viber is a mobile app that provides free international calls and text messages to other Viber users using 3G or Wi-Fi. Uses your existing contact list - check out which of your phone contacts and friends is already on Viber so that you can call and text them for free.
Telegram is a messaging app with a focus on speed and security. It’s super-fast, simple, secure and free. Telegram seamlessly syncs across all of your devices and can be used on desktops, tablets and phones alike. You can send an unlimited amount of messages, photos, videos and files of any type (.doc, .zip, .pdf, etc.). Telegram groups have up to 200 people and you can send broadcasts to up to 100 contacts at a time. Be sure to check our website for a list of Telegram apps for all platforms.
Facebook Messenger is an instant messaging service and software application which provides text and voice communication. Available now for Android and iPhone.
iMessage lets you send messages back and forth with anyone on iPad, iPhone, iPod touch, or a Mac. If you’re a texter, you’ll love Messages on iPhone, iPad, and iPod touch. Now they all come with iMessage, a service that’s an even better kind of texting. Because it’s free for you and anyone texting over Wi-Fi using an iOS device or Mac with iMessage.
chat on your terms. Looking for a new and engaging way to interact with your audience? Have amazing content or a cool experience you'd love to get discovered? Kik offers brands and content providers unique ways to talk with their fans, and find new followers too!
The Most Trusted Messenger in the World. Trusted by world leaders, executives, journalists, human rights activists and your friends. Wickr removes all records, geotags and identifying information from your messages ... Your Wickr ID is anonymous to us and anyone outside your Wickr network.
Mobile messenger app with various stickers and free voice & video calls over 3G/4G & Wi-Fi.
Privacy is possible, Signal makes it easy. Send high-quality group, text, picture, and video messages, all without SMS and MMS fees.
on Live Enterprise
ICQ is an instant messaging computer program. ICQ features include sending text messages, offline support, multi-user chats, free daily-limited SMS sending, resumable file transfers, greeting cards, multiplayer games and a searchable user directory.
WeChat is a free messaging & video calling app that allows you to easily connect with family & friends across countries. It's the all-in-one communications app for free
Trillian is a proprietary multiprotocol instant messaging application for Windows, Mac OS X, Android, iOS, BlackBerry OS, and the Web. It can connect to multiple IM services, such as AIM, ICQ, Windows Live Messenger, Yahoo! Messenger, IRC, Novell GroupWise Messenger, Bonjour, XMPP, and Skype networks; as well as social networks, such as Facebook, Twitter and MySpace; and email services, such as POP3, IMAP, Gmail, Hotmail and Yahoo! Mail.
Pidgin (formerly named Gaim) is a multi-platform instant messaging client. It provides the ability to have voice/video conversations using the XMPP protocol (including Google Talk). Further features include support for themes, emoticons, spell checking, and notification area integration.
KakaoTalk is a multi-platform texting app that allows iPhone, Android, and BlackBerry users to send and receive messages for free. Talk around the clock, all around the world with up to five friends at once — for free. Easily send photos, contact info, voice notes or your location.
Snapchat is a photo messaging application. Using the application, users can take photos, record videos, add text and drawings, and send them to a controlled list of recipients.
With audio and video calls in imo, you can have free and stable calls, send files, create groups.
Digsby is a freeware proprietary multiprotocol instant messaging application. It supports most mainstream IM services such as AOL Instant Messenger, Microsoft's .NET Messenger Service, Yahoo! Messenger, ICQ, Facebook Chat, MySpace IM and XMPP/Jabber-based services such as Google Talk and LiveJournal's IM. Secondly, Digsby supports e-mail notifications via POP, IMAP and webmail like AOL, Yahoo! and Hotmail - including the ability to mark messages as read, as spam or delete them from the client itself.
eBuddy is a browser-based web and mobile messenger service supporting various instant messaging services. eBuddy supports Windows Live Messenger, Yahoo! Messenger, AIM, Hyves, ICQ, Google Talk, MySpace Instant Messenger and Facebook Chat using one interface. eBuddy can also be accessed from mobile platforms such as Apple iOS, Google Android, and Nokia Symbian.
Your Off-the-Record Messenger. Spoken words disappear after they're heard. But what you say online remains forever. With confidential messages that self-destruct, Confide lets you avoid the Cloud, and takes you off the record.
Zangi provides a messenger platform on top of which you can build your business solution. The variety of features are added to Zangi platform to build any type of communication and collaboration solution. High-quality features are provided to build secure, private and independent messaging apps in a short period of time.
Chat is a rich communication service (RCS). It features read receipts, being able to see other people typing, full-resolution images and video, and group texting.
Latest news about Messengers for Business
2020. Apple’s iMessage adds Slack-like mentions, pins, threads and more
Apple announced the next version of iMessage will support a number of popular features found in rival messaging apps like Slack or even Facebook’s Messenger, among others. This includes added support for common features like inline replies, pins, and mentions, plus updated customizations for group chats, expanded Memoji, improved search, and more. With the new inline replies feature, iMessage users in a group chat will be able to respond to specific messages using threads — a feature common to a number of other top messaging apps, including Slack. With inline replies, users can opt to view the replies within the full conversation, or you can opt to view them as their own thread.
2020. Businesses on Facebook can now respond to customers in Messenger
Facebook is launching a new inbox on Messenger today to make it easier for business owners to respond to incoming customer messages from the same app they use to message friends and family. The update will allow businesses to manage all their communications from a single app, instead of having to toggle back and forth between apps in order to write and respond to customer inquires — A process many business owners said they found frustrating. Business users can still use the Facebook’s Page Manager app to manage their Facebook posts, create ads, view their Page insights and respond to messages, if they choose.
2020. Facebook makes Messenger for iOS faster and lighter
The new (built from scratch) version of Messenger for iOS is now a smaller download, with smaller updates, that launches faster than before. As Facebook points out, "a faster start time may not matter as much if you only open an app once or twice a day, but it makes a huge difference when you open an app many times a day." More precisely, Facebook claims Messenger now loads twice as fast (compared to the previous iOS version), and is just one fourth of its original size. Some features are temporarily unavailable due to this change, but Facebook says it'll try to bring them back "soon."
2019. Video Messaging app for work Loom raises $30M
Loom, the enterprise collaboration video messaging service - raises $30M. Loom lets you send quick clips of yourself so you can get your point across and get back to work. Talk through a problem, explain your solution, or narrate a screenshare. Some engineering hocus pocus sees videos start uploading before you finish recording so you can share instantly viewable links as soon as you’re done. Remote workers are especially keen on Loom since it gives them face-to-face time with colleagues without the annoyance of scheduling synchronous video calls. Launched in 2016, Loom is finally hitting its growth spurt. It’s up from 1.1 million users and 18,000 companies now.
2019. WhatsApp adds business catalogs
WhatsApp is expanding its business app with a new “catalogs” feature that will allow the businesses to showcase and share their products and services to potential customers, who can browse photos, view prices and read product descriptions to help inform their purchase decisions. These catalogs effectively serve as a mobile storefront on WhatsApp and one that can be operated without the need for a web page at all. Instead, the business owner simply visits the new Catalog option in their app’s settings and uploads photos of whatever it is they’re selling and fill out the details, which can optionally include a product or service code.
2019. Skype added features for work with important messages
Skype is used mainly for video communications, but it wants to be useful as a messenger also. Of course, it's nearly impossible to win over whatsapps and vibers now, so Skype is looking for new niches. In the latest update, the developers added some (unusual for a messenger) features: drafts and bookmarks. Drafts - allow you to save the started message so that you can return to it later and finish it. Bookmarks - allow you to save received messages so that you can quickly find them later. Obviously, both of these features are designed to work with important messages. Perhaps Skype wants to create a new niche - something between messengers and email, and this can be useful for business users.
2019. BlackBerry Messenger was discontinued (for consumers)
Indonesian media company Emtek, that acquired BlackBerry Messenger in 2016 announced that BBM is discontinued. Launched in 2005, for many years, BBM was considered BlackBerry’s strongest product, with some loyalists eschewing Android and iOS devices before it was finally ported over to those operating systems in 2013. But competition ultimately proved too much. Technology and the world moved away from BBM and BlackBerry at large. The rewards, it seems, weren’t worth the resources. Notably, the secure enterprise service BBM Enterprise will live on for business users.
2019. Facebook Messenger to get desktop apps, video co-watching
Facebook announced Messenger Desktop - stripped-down version of Messenger focused on chat, audio and video calls. It will debut later this year and remove the need to juggle and resize browser tabs by giving you an always-accessible version of Messenger that can replace some of the unofficial knock-offs. Especially as Messenger focuses more on businesses, giving them a dedicated desktop interface could convince them to invest more in lead generation and customer service through Messenger. Messenger is also adding a Facebook Watch Party-style experience that would let users pick videos to watch at the same time as a friend, with reaction cams of their faces shown below the video. Now in testing before rolling out later this year, users can pick any Facebook video, invite one or multiple friends and laugh together.
2019. Viber users can now get local numbers
Viber has added another feature in its longer-term efforts to add more stickiness to its service, while also bringing in a little more revenue to the business: users now have the option of subscribing to have “local numbers” that can receive phone calls and SMS messages as if those calls and messages are being sent to mobile numbers in specific regions. Viber Local Number, as the service is called, is available to anyone globally, but for now the numbers you can register are in the U.S., U.K. and Canada, with more countries getting added soon. All area codes in the U.S. will be covered at launch. Skype, for one, has offered the option of getting a local number in a specific region, both to make and receive calls, for years.
2019. WhatsApp’s Business app came to the iPhone
Previously Android-only WhatsApp Business app is today launching on the iPhone. The iOS version, like its Android counterpart, is designed to help small business owners reach their customers on smartphones. That means it includes the ability for businesses to create profiles that include their description, email, address and website, as well as messaging tools for customer communication like automated greetings, quick replies and away messages. Businesses also can use WhatsApp Business from their desktop computer, which in January rolled out tools to organize and filter chats as well as quick replies. At the time, WhatsApp said it had 5 million business customers. The company makes money by charging Business API customers who have large volumes of incoming messages.
2019. WhatsApp adds new group messaging privacy settings
WhatsApp has rolled out a new common sense privacy setting that may also make it more difficult for harmful content to spread through the platform. Starting Wednesday, WhatsApp users will be able to specify who is able to add them to groups, and to accept or reject invitations sent through DMs. Now, in WhatsApp's settings, users can choose whether "Everyone," "My Contacts," or "Nobody" can automatically add them to groups. Users can navigate to the settings through Account > Privacy > Groups. You can choose to reject or accept those invitations with an expiration of 72 hours.
2019. Telegram now allows to kill chat history
Telegram has added a feature that lets a user delete messages in one-to-one and/or group private chats, after the fact, and not only from their own inbox. The feature allows a user to selectively delete their own messages and/or messages sent by any/all others in the chat. To delete a message from both ends a user taps on the message, selects ‘delete’ and then they’re offered a choice of ‘delete for [the name of the other person in the chat or for ‘everyone’] or ‘delete for me’. Selecting the former deletes the message everywhere, while the later just removes it from your own inbox.
2019. WhatsApp Business app added customer service features to its desktop and web apps
A year ago, WhatsApp officially introduced its standalone app aimed at small business customers. And now it’s making the app easier to use on the desktop and the web by porting over several of the most popular features that were previously available only on mobile. These include tools to organize and filter chats, as well as to quickly reply to customer inquiries. Quick Replies feature lets businesses respond to common questions from customers with pre-written replies. It joins several other customer service features, like automated greeting messages that are triggered when the customer pings the business account, or away messages that can be scheduled for those times when you’re not able to immediately answer new inquiries.
2018. Apple Business Chat goes global
Apple introduced its iMessage-based communication system Apple Business Chat to the U.S. earlier this year. The service has now is going global - and is now available in Australia, Canada, France, Germany, Hong Kong, Italy, Singapore, Japan, Switzerland, and the United Kingdom. The service is like those bot-based messaging systems, but a lot more convenient. It lets customers speak to real people, and it gives users lots of control over how much information they share with a business. To make Business Chat function, Apple works with customer service platforms, including LivePerson, Salesforce, Nuance, Genesys, InTheChat, and Zendesk.
2018. Skype rolls back its unwanted redesign
Last year Skype introduced a colorful, Snapchat-inspired makeover which included its own version of "stories". The redesign had been met with a lot of backlash. Now Microsoft admitted that the changes it had introduced weren’t working. Instead, the app is introducing a simpler navigation model where there are now just three buttons at the bottom of the mobile app – Chats, Calls, and Contacts. Highlights and Capture are both gone. With the new desktop version of Skype, the company now says it’s moving the Chats, Calls, Contacts, and Notifications to the top left of the window to make it easier for long-time Skype users to understand. Skype also toned down its over-the-top use of color in the app and introduced a Skype “Classic” blue theme adjusted for contrast and readability.
2018. WhatsApp launched encrypted group video calls
WhatsApp has supported video calling since 2016, but calls were, until now, limited to two participants. With the latest change, the app is upping its support to four total participants. That's a fairly modest increase, particularly compared to other services. Facebook Messenger supports group video calls of up to 50, while Skype supports 25 participants. But the feature is likely more challenging for WhatsApp than some of its competitors. Its video calls, like other messages sent within the app, are end-to-end encrypted by default, for one thing. The company also needs to ensure new features are optimized for people with slower connections and older devices.
2018. WhatsApp adds Telegram-like channels
WhatsApp added an option to have only admins to send messages in group chats. This could be useful for people and companies that use WhatsApp as a way to send mass updates, and to cut down on noise and clutter. In fact it's an alternative for Telegram's channels, where only administrators can broadcast messages. This format is suitable for corporate micro-blogs to deliver company news, discount-offers or announcements to large number of customers.
2018. Yahoo Messenger is shutting down
Yahoo Messenger, one of the first instant messengers, will shut down the service on July 17. The company is not specific about its reasons for shutting down Messenger, but the writing has been on the wall for some time, given the dominance today of Facebook’s WhatsApp and Messenger, Snapchat, WeChat and a number of others. Notably, Oath also shut down AIM, AOL’s equivalent messaging app, in October. Yahoo says that you can download your chat history on Messenger for the next six months by going here. Files go to your computer or device — but not specifically to another messaging app.
2018. WhatsApp updates group chats to fight Telegram
WhatsApp launched a slew of new features for Groups on iOS and Android that let admins set a description for their community and decide who can change the Groups settings. Meanwhile, users will be able to get a Group catch up that shows messages they were mentioned in, and search for people in the group. Group improvements will help WhatsApp better compete with Telegram, which has recently emerged as an insanely popular platform for chat groups, especially around cryptocurrency. Telegram has plenty of admin controls of its own, but the two apps will be competing over who can make it easiest to digest these fast-moving chat forums.
2018. Google unveils new messenger Chat
Google is launching a new messaging service simply called Chat, and it's the latest, and hopefully best effort by the tech giant to simplify the messaging offering on Android. Chat is a rich communication service (RCS) that Google has been pushing carriers and smartphone makers to adopt. It'll add features like read receipts, being able to see other people typing, full-resolution images and video, and group texting. Chat will not feature end-to-end encryption — leaving your message open to legal interception. 55 carriers, 11 manufacturers, and two operating system makers (Google and Microsoft) have signed up to Chat so far.