WhatsApp vs iMessage
Last updated: June 23, 2020
WhatsApp Messenger is a cross-platform mobile messaging app which allows you to exchange messages without having to pay for SMS. WhatsApp Messenger is available for iPhone, BlackBerry, Android, Windows Phone and Nokia and yes, those phones can all message each other! Because WhatsApp Messenger uses the same internet data plan that you use for email and web browsing, there is no cost to message and stay in touch with your friends.
iMessage lets you send messages back and forth with anyone on iPad, iPhone, iPod touch, or a Mac. If you’re a texter, you’ll love Messages on iPhone, iPad, and iPod touch. Now they all come with iMessage, a service that’s an even better kind of texting. Because it’s free for you and anyone texting over Wi-Fi using an iOS device or Mac with iMessage.
WhatsApp vs iMessage in our news:
2020 - Apple’s iMessage adds Slack-like mentions, pins, threads and more
Apple announced the next version of iMessage will support a number of popular features found in rival messaging apps like Slack or even Facebook’s Messenger, among others. This includes added support for common features like inline replies, pins, and mentions, plus updated customizations for group chats, expanded Memoji, improved search, and more. With the new inline replies feature, iMessage users in a group chat will be able to respond to specific messages using threads — a feature common to a number of other top messaging apps, including Slack. With inline replies, users can opt to view the replies within the full conversation, or you can opt to view them as their own thread.
2020 - WhatsApp finally launches payments
WhatsApp has announced that users in Brazil would be the first to be able to send and receive money by way of its messaging app, using Facebook Pay, the payments service WhatsApp owner Facebook launched last year. The payments service — which currently is free for consumers to use (that is, no commission fee taken) but businesses pay a 3.99% processing fee to receive payments — will work by way of a six-digit PIN or fingerprint to complete transactions. You use it by linking up your WhatsApp account to your Visa or Mastercard credit or debit card, with initial local partners including Banco do Brasil, Nubank and Sicredi. Cielo, a payments processor, is also working with WhatsApp to complete transactions. “We have built an open model to welcome more partners in the future,” it noted.
2019 - WhatsApp adds business catalogs
WhatsApp is expanding its business app with a new “catalogs” feature that will allow the businesses to showcase and share their products and services to potential customers, who can browse photos, view prices and read product descriptions to help inform their purchase decisions. These catalogs effectively serve as a mobile storefront on WhatsApp and one that can be operated without the need for a web page at all. Instead, the business owner simply visits the new Catalog option in their app’s settings and uploads photos of whatever it is they’re selling and fill out the details, which can optionally include a product or service code.
2019 - WhatsApp Business app added customer service features to its desktop and web apps
A year ago, WhatsApp officially introduced its standalone app aimed at small business customers. And now it’s making the app easier to use on the desktop and the web by porting over several of the most popular features that were previously available only on mobile. These include tools to organize and filter chats, as well as to quickly reply to customer inquiries. Quick Replies feature lets businesses respond to common questions from customers with pre-written replies. It joins several other customer service features, like automated greeting messages that are triggered when the customer pings the business account, or away messages that can be scheduled for those times when you’re not able to immediately answer new inquiries.
2018 - Apple Business Chat goes global
Apple introduced its iMessage-based communication system Apple Business Chat to the U.S. earlier this year. The service has now is going global - and is now available in Australia, Canada, France, Germany, Hong Kong, Italy, Singapore, Japan, Switzerland, and the United Kingdom. The service is like those bot-based messaging systems, but a lot more convenient. It lets customers speak to real people, and it gives users lots of control over how much information they share with a business. To make Business Chat function, Apple works with customer service platforms, including LivePerson, Salesforce, Nuance, Genesys, InTheChat, and Zendesk.
2018 - WhatsApp launched encrypted group video calls
WhatsApp has supported video calling since 2016, but calls were, until now, limited to two participants. With the latest change, the app is upping its support to four total participants. That's a fairly modest increase, particularly compared to other services. Facebook Messenger supports group video calls of up to 50, while Skype supports 25 participants. But the feature is likely more challenging for WhatsApp than some of its competitors. Its video calls, like other messages sent within the app, are end-to-end encrypted by default, for one thing. The company also needs to ensure new features are optimized for people with slower connections and older devices. Thus WhatsApp gets more secure video calls than Skype
2018 - WhatsApp adds Telegram-like channels
WhatsApp added an option to have only admins to send messages in group chats. This could be useful for people and companies that use WhatsApp as a way to send mass updates, and to cut down on noise and clutter. In fact it's an alternative for Telegram's channels, where only administrators can broadcast messages. This format is suitable for corporate micro-blogs to deliver company news, discount-offers or announcements to large number of customers.
2018 - WhatsApp updates group chats to fight Telegram
WhatsApp launched a slew of new features for Groups on iOS and Android that let admins set a description for their community and decide who can change the Groups settings. Meanwhile, users will be able to get a Group catch up that shows messages they were mentioned in, and search for people in the group. Group improvements will help WhatsApp better compete with Telegram, which has recently emerged as an insanely popular platform for chat groups, especially around cryptocurrency. Telegram has plenty of admin controls of its own, but the two apps will be competing over who can make it easiest to digest these fast-moving chat forums. The conclusion is that WhatsApp now provides better group chats if compared vs Telegram
2018 - iMessage adds Google Search
Google Search is now available within iMessage. In an effort to more deeply integrate Google’s search engine on iOS devices, the company announced today that its Search app for iOS has added an iMessage extension, allowing iPhone and iPad users to search the web, then quickly add those search results to their iMessage conversations. With Google’s iMessage extension, users can type a query in the search box, or tap a button below for a specific type of search – like Weather, Food, Nearby (venues/businesses), Trending (news), or Videos. Each search result includes a “Share” button that, when tapped, adds the item directly into an iMessage conversation as card. When the recipient taps on the card, they’ll go to the Google search result.
2018 - WhatsApp launches its app for business
WhatsApp today officially launched its new WhatsApp Business app in select markets, including Indonesia, Italy, Mexico, the U.K. and the U.S., ahead of its planned worldwide rollout. Aimed at smaller businesses, the free app – Android-only for now – helps companies better connect with their customers and establish an official presence on WhatsApp’s service. Essentially, it’s the WhatsApp version of a Facebook Page. With the new app arriving today, small companies can set up their WhatsApp Business profiles by filling out information like a business description, email, address and website. The conclusion is that WhatsApp becomes more business-friendly than Skype