Zoho Assist is #11 in Top 16 Remote Support Tools
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe, as long as they are hooked to the internet, even through firewalls and proxies. Once your customer approves access, control the remote computer as if it were in front of you, provide fast support and impress, without leaving your seat. Moreover, with online remote support you save time and all that money involved in travel.
Zoho Assist video
Positions in ratings
#11 in Top 16 Remote Support Tools
The best alternatives to Zoho Assist are: TeamViewer, AnyDesk, LogMeIn, Splashtop, GoToAssist, ScreenConnect
Latest news about Zoho Assist
2017. Zoho Assist teams up with Spiceworks
Zoho Assist, a remote support and remote access offering from Zoho, has joined hands with Spiceworks, the world’s largest community of IT pros. Thus Spiceworks expanded the collection of free online tools available for sysadmins, network engineers, and technicians. Spiceworks also launched the free remote support tool, powered by Zoho Assist. It requires no sign-up or login. All it takes is a single click to start a remote support session and it requires no installation on your end. Your customers can join quickly by entering the session code. It connects securely over the internet with SSL and encryption and works over firewall and VPN.
2017. Zoho Assist enables iOS remote access
For a long time iOS, unlike Android, wasn’t easy to support remotely as it didn’t allow screen sharing. This month Apple released the screen-sharing option in iOS 11, changing the game for iOS remote support. And today Zoho Assist added the way to support remote customers on iOS. Your customers can quickly join your remote support session from their iPhone or iPad. Zoho Assist supports iOS 11 from day one. iOS mobile device support comes with affordable pricing model with no device limit.
2017. Zoho Assist now allows to remotely connect to Android devices
Zoho Assist, the app that helps you provide quality remote support, now supports Android devices. Through this app, your customers can share their screens in realtime while live chatting with them during the support session. If your customer is using a Samsung device, you can even access their device remotely with their consent. If you have a Zoho Assist Professional license, you’ll be able to start a remote session from anywhere.
2015. Zoho Assist unveiled new customer console and two-way screen sharing for Mac users
The debate on whether Java is dead or not is still not dead. But users of remote support app Zoho Assist users need not rely on Java anymore to join a remote support session in Mac OS. Zoho has unveiled the Objective-C based Customer Console for Mac users, crafted for months by our lead developers of Zoho Assist. It will ensure a quick and easy remote support experience while you support Apple fans across the world. This Customer Console is a light-weight application. It can quickly get downloaded and run on your customer’s Mac. It’s fast, intuitive, and in sync with the Mac UI standards. Besides, screen-sharing, that was avalibale in Zoho Assist for Windows OS now also has come to Mac. All it requires is a single click on your Technician Console, a quick download, and your screen will get shared with your customer within seconds.
2014. Zoho Assist adds new features, becomes faster, unveils iPad app
Zoho says that the new version of its remote support app Assist makes an IT technician’s job absolutely delight by making sessions strikingly faster and letting customers join in a jiffy. Besides it provides some new features: Revamped File Transfer window which enables you to simply drag and drop the files to have them sent to your customer. New HTML5 based Technician console in Mac and Linux, which runs entirely on browser and involves zero installation so that you can support more easily. ‘Help Me’ tab in your console to chat live with us, just in case you need any help. Zoho is also launching the iPad app for Zoho Assist that will help you respond to urgent requests, especially when you are traveling. Using the free iPad app, you can take control of the remote computer within seconds, instantly capture screenshots of the remote computer, switch between multiple monitors easily, invite fellow technicians for assistance.
2010. Zoho Assist - the new tool for remote support
Zoho (as usuall very quietly) launched the new service Zoho Assist - the solution for remote customer support (primarily useful for software vendors). Of course, it's not the revolutionary service for Zoho because long ago they developed Zoho Meeting - the web-conferencing tool. And Zoho Assist is built on top of it. It works like this: support technician creates an online session and invites customer (via email). The customer clicks on the link in the mail, opens the session in the browser and (in one click) installs the small plugin for remote control. Then the technician can demonstrate his own desktop to customer or remotely control his computer.