Top 16 Remote Support Tools
Last updated: February 01, 2020
TeamViewer connects to any PC or server around the world within a few seconds. You can remote control your partner's PC as if you were sitting right in front of it.
LogMeIn gives you fast, easy remote access to your PC or Mac from your browser, desktop and mobile devices. Premium features like file transfer, file sharing and remote printing help you stay connected and productive wherever you go.
Business Software for Technology Providers. ConnectWise empowers technology solution providers to reach their goals faster with an award-winning business management software suite & much more.
Remote Desktop Software That Actually Works. Connect to a computer remotely, be it from the other end of the office or halfway around the world. AnyDesk ensures secure and reliable remote desktop connections for IT professionals and on-the-go individuals alike.
Top-rated and highest-performing Remote Desktop, Remote Support, and App Delivery solution. 16 Million Users. Support Windows, Mac, iOS, Android
Secure Remote Support for Desktops and Devices. With Bomgar, support organizations can access and support nearly any remote computer or mobile device. Troubleshoot PCs and servers, provide remote assistance, train remote employees, or perform system maintenance, all with the highest levels of security.
Citrix RescueAssist (formerly GoToAssist) provides easy-to-use cloud-based solutions that enable organizations of all sizes to support customers, employees and technology. Built specifically for IT managers, consultants and managed service providers, GoToAssist offers 3 essential IT tools in one integrated platform: remote support, service desk management and IT monitoring. On another platform, GoToAssist Corporate offers a comprehensive solution that enables multi-agent support organizations to resolve their customers’ technical issues.
Chrome Remote Desktop allows users to remotely access another computer through Chrome browser or a Chromebook. Computers can be made available on an short-term basis for scenarios such as ad hoc remote support, or on a more long-term basis for remote access to your applications and files. All connections are fully secured.
With the Microsoft Remote Desktop app, you can connect to a remote PC and your work resources from almost anywhere. Experience the power of Windows with RemoteFX in a Remote Desktop client designed to help you get your work done wherever you are.
ScreenConnect is a self-hosted remote support, access, and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect is a comprehensive, one-time-payment alternative to the expensive SaaS-based solutions that charge recurring monthly fees.
on Live Enterprise
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe, as long as they are hooked to the internet, even through firewalls and proxies. Once your customer approves access, control the remote computer as if it were in front of you, provide fast support and impress, without leaving your seat. Moreover, with online remote support you save time and all that money involved in travel.
TightVNC is a free remote control software package. With TightVNC, you can see the desktop of a remote machine and control it with your local mouse and keyboard, just like you would do it sitting in the front of that computer.
RealVNC is a UK company founded in 2002 by a team from the world-leading AT&T Laboratories in Cambridge. The company was established to commercially develop, enhance and promote VNC, the innovative remote access software with a widespread international user base. VNC (Virtual Network Computing) software is cross-platform, allowing remote control between different types of computer. For ultimate simplicity, there is even a Java viewer, so that any desktop can be controlled remotely from within a browser without having to install software. VNC is free and is redistributable.
Fastest, simplest and most reliable remote access from your mobile device. Tap to start any desktop application, PC or Mac, as if were a native iOS or Android app. Centrally assign, manage and secure remote access to your company's computers.
Apple Remote Desktop is the best way to manage the Mac computers on your network. Distribute software, provide real-time online help to end users, create detailed software and hardware reports, and automate routine management tasks — all without leaving your desk. Featuring Automator actions, Remote Spotlight search, and a new Dashboard widget, Apple Remote Desktop 3 makes your job easier than ever.
Techinline is a remote support tool that enables instant, secure, and trouble-free connections between remote computers anywhere in the world. Our remote desktop solution delivers a wide range of tools and features that allow you to handle even the most complex support issues.
Latest news about Remote Support Tools
2019. LogMeIn is bought by investment fund for $4.3B
LogMeIn has agreed to be sold for $4.3 billion to affiliates of Francisco Partners and Evergreen Coast Capital Corporation. Bill Wagner, president and CEO at LogMeIn, is optimistic that the partnership with Francisco and Evergreen will help the company going forward. As for the private equity firms, they are getting a broad portfolio of products, including unified communications and collaboration (UCC). In addition to own remote desktop software, LogMeIn owns social collaboration software Jive, web- and videoconferencing service GoToMeeting, password management service LastPass.
2019. Zoho Assist adds voice and video chat
Zoho Assist now has the complete communication kit, with voice and video chat in addition to the existing text chat. Remote support technicians can start a voice or video chat while working on their troubleshooting or demo sessions in Zoho Assist. So, here’s how voice and video chat could be the extra boost that elevates your experience. Being on a phone call, live chat, and a remote session while troubleshooting requires tricky multitasking for an IT technician. But with Zoho Assist, you can call up your customer right from the console, removing the roadblocks caused by switching applications.
2019. Zoho refreshed mobile Assist Technician App
Zoho released new version of its Zoho Assist Technician App (3.0) for iOS and Android. It includes a whole raft of new features and a refined user interface. It comes with the capability to transfer files from any iOS device to PCs or Mobile, schedule remote support sessions right away, new power options (such as Shutdown, Restart, Log off, Hibernate, Stand by, and Lock). The new trackpad gestures introduced in this version turn your smartphone into a wireless trackpad for the remote computer so you can point, click, scroll, and type, in any application, on a Mac or PC. Combined with existing mobile features, like initiating remote sessions and connecting to unattended devices, you can wake remote computers, achieve quick command options, and deploy the unattended access agent—on the go.
2018. Remote desktop software AnyDesk gets €6.5M funding
AnyDesk, Germany-based service that offers remote desktop software, has scored €6.5 million funding. To that end, as well as modern-day apps for Windows, MacOS, various flavours of Linux/Unix, Android and iOS, the AnyDesk team has created a proprietary video codec called “DeskRT” that has been engineered especially for graphical user interfaces. It transmits 60 frames per seconds and prioritises low latency. As a result users generally experience high quality video and sound, and image transmission that is fast and fluid enough to forget that you are using a different computer. That’s because, unlike traditional screen sharing, AnyDesk is built for collaboration.
2018. LogMeIn acquired Jive Communications
LogMeIn, the company that offers conferencing services like GoToMeeting and join.me as well as authentication and other online services to businesses and others, announced that it would acquire Jive Communications for $342 million. Jive Communications is not to be confused with Jive Software, the Slack competitor. Jive Communications is a Utah-based startup. Its primary focus is on VoIP for enterprises, and specifically hosted VoIP. Jive Communications has 20,000 customers globally The deal will add a suite of unified communications services that will complement and expand on LogMeIn’s existing collaboration products.
2017. Zoho Assist teams up with Spiceworks
Zoho Assist, a remote support and remote access offering from Zoho, has joined hands with Spiceworks, the world’s largest community of IT pros. Thus Spiceworks expanded the collection of free online tools available for sysadmins, network engineers, and technicians. Spiceworks also launched the free remote support tool, powered by Zoho Assist. It requires no sign-up or login. All it takes is a single click to start a remote support session and it requires no installation on your end. Your customers can join quickly by entering the session code. It connects securely over the internet with SSL and encryption and works over firewall and VPN.
2017. Zoho Assist enables iOS remote access
For a long time iOS, unlike Android, wasn’t easy to support remotely as it didn’t allow screen sharing. This month Apple released the screen-sharing option in iOS 11, changing the game for iOS remote support. And today Zoho Assist added the way to support remote customers on iOS. Your customers can quickly join your remote support session from their iPhone or iPad. Zoho Assist supports iOS 11 from day one. iOS mobile device support comes with affordable pricing model with no device limit.
2017. LogMeIn acquires chatbot and AI startup Nanorep
LogMeIn, the company that provides remote access app and new alternative CRM solution Bold360 (launched in June) has acquired for $45 million Nanorep, a startup that develops chatbots and other AI-based tools to help people navigate self-service apps. In essence, its platform helps anticipate what customers are trying to do when they’re on a website — say in a technical support or search situation — and reduces the number of steps needed to get there. It looks like all of Nanorep’s existing business will continue as its tech also gets integrated into Bold360.
2017. Zoho Assist now allows to remotely connect to Android devices
Zoho Assist, the app that helps you provide quality remote support, now supports Android devices. Through this app, your customers can share their screens in realtime while live chatting with them during the support session. If your customer is using a Samsung device, you can even access their device remotely with their consent. If you have a Zoho Assist Professional license, you’ll be able to start a remote session from anywhere.
2015. Zoho Assist unveiled new customer console and two-way screen sharing for Mac users
The debate on whether Java is dead or not is still not dead. But users of remote support app Zoho Assist users need not rely on Java anymore to join a remote support session in Mac OS. Zoho has unveiled the Objective-C based Customer Console for Mac users, crafted for months by our lead developers of Zoho Assist. It will ensure a quick and easy remote support experience while you support Apple fans across the world. This Customer Console is a light-weight application. It can quickly get downloaded and run on your customer’s Mac. It’s fast, intuitive, and in sync with the Mac UI standards. Besides, screen-sharing, that was avalibale in Zoho Assist for Windows OS now also has come to Mac. All it requires is a single click on your Technician Console, a quick download, and your screen will get shared with your customer within seconds.
2015. Chrome Remote Desktop comes to iPhone, iPad
Google introduced Chrome Remote Desktop for iOS. The free app, found in the iTunes App Store, uses your iPhone or iPad as an interactive window to computers with Google’s Chrome browser and the companion Chrome Remote Desktop app installed. You’re not limited to accessing Chrome of course: The software lets you use a computer running Windows or OS X from afar on your iOS device, remotely accessing whatever software you’d like. Google previously introduced Chrome Remote Desktop for Android, Chromebooks and its Chrome browser.
2014. TeamViewer 10 adds video calls and other new features
Remote support service TeamViewer released the new version 10 that includes significant performance optimizations, UI redesign and a bunch of new features. Now you can reach out to your colleagues using video and VoIP in exceptional quality for both image and audio without having to first start a meeting. You can also talk to multiple participants simultaneously in a single call, and share your screen at any time. Besides, TeamViewer 10 provides a complete chat history for all conversations, and chats are end-to-end encrypted. Administrator now can apply setting policies, distribute them, and enforce them if necessary, all via the Management Console. Any changes to setting policies are automatically applied to all installations.
2014. Symantec discontinued pcAnywhere. Recommend Bomgar instead
Symantec announced that its remote control stand-alone product pcAnywhere is no longer available, and as of next Nov. 3, it will pull the plug on support. Fortunately, Symantec has been working to provide customers with a smooth way to migrate. The company is recommending pcAnywhere customers upgrade to the Bomgar Remote Support Solution, and has partnered with Bomgar to offer customers preferred pricing. Additionally, pcAnywhere has faced security breaches of its own in the past. Back in 2012 Symantec advised pcAnywhere customers to disable their software after its enterprise security source code was stolen and posted on the web. Bomgar’s solution, on the other hand, uses an appliance-based model. Unlike a point-to-point model, which requires firewall configuration changes to work over the internet, Bomgar does not require firewall changes because both the customer and support rep connect to the appliance via outbound connections.
2014. LogMeIn acquires Meldium to improve remote control security
LogMeIn, the provider of remote PC management, is buying Meldium, the startup noted for its password management and single sign-on capabilities. Meldium aims to make it easier to grant and rescind a person’s rights to business apps and data, which in turn makes life easier for companies that hire interns, freelancers or contract employees. Meldium’s promise is that it lets an admin easily disable or delete corporate accounts of a given person without screwing with her personal accounts. LogMeIn plans to integrate it with LogMeIn’s offerings, which include Join Me, AppGuru, LogMeIn Central and LogMeIn Rescue. Meldium competes with companies like Okta and even Microsoft in some cases.
2014. Parallels Access available for iPhone and Android
Parallels, the virtualization giant has unveiled the new version of its remote desktop mobile app - Parallels Access that is now available for iPhone and Android (previously it was available only for iPad). New to this version is the ability to use Facebook as a login method to a remote computer. iOS users gain a new file browser for the remote computer and you can use the iOS device microphone with a remote app. Android users can launch desktop apps with a single tap of the home screen, almost like launching a local Android app. And regardless of the mobile device, you can modify the screen resolution of the app so that you’re not staring at super-small desktop icons from miles away on your phone or tablet.
2014. TeamViewer integrated with Spiceworks
Remote support tool TeamViewer is now integrated with IT Help Desk service combined with IT community Spiceworks. From now users (support agents) are able to create and join support sessions directly from the Spiceworks help desk. Customers can connect with a simple click. An overview of current Spiceworks sessions is available in the TeamViewer Management Console and TeamViewer client. Connection reports are added to the corresponding ticket. Spiceworks is used by more than 5 million IT professionals to connect with one another, manage technology environments and learn about the latest technology products and services.
2014. Zoho Assist adds new features, becomes faster, unveils iPad app
Zoho says that the new version of its remote support app Assist makes an IT technician’s job absolutely delight by making sessions strikingly faster and letting customers join in a jiffy. Besides it provides some new features: Revamped File Transfer window which enables you to simply drag and drop the files to have them sent to your customer. New HTML5 based Technician console in Mac and Linux, which runs entirely on browser and involves zero installation so that you can support more easily. ‘Help Me’ tab in your console to chat live with us, just in case you need any help. Zoho is also launching the iPad app for Zoho Assist that will help you respond to urgent requests, especially when you are traveling. Using the free iPad app, you can take control of the remote computer within seconds, instantly capture screenshots of the remote computer, switch between multiple monitors easily, invite fellow technicians for assistance.
2014. Chrome Remote Desktop allows to use your PC via smartphone or tablet
Have you ever been out of office at some business meeting, and urgently needed to access a file or program that’s sitting on your office computer? Now, having Android-phone or tablet you can access your (remote) computer and open files and run applications on it. Of course, this requires that the remote computer was turned on, Chrome Remote Desktop was installed on it, Chrome browser was launched and your mobile device also had Remote Desktop app installed. For while this opportunity is only available for Android. And, it's free. Later this year, Google will release the Chrome Remote Desktop version for the iPhone / iPad.
2013. TeamViewer allows to remotely support mobile users
TeamViewer - is probably the most popular remote support app. Support agent remotely connects customer computer and solves his problem. But now many customers and employees are using smartphones and tablets not less than desktop computers and they also want to get remote support. To fix this gap recently TeamViewer QuickSupport app for iOS and Android was launched. It allows to remotely control mobile device. Well, to be honest, it can't remotely control iPhone (even iPhone owner can't fully control it). In case with iPhone, support agent can only communicate with the user via chat, transfer files, iOS configuration profiles and different settings (e-mail account, Microsoft Exchange account, and Wi-Fi settings), view the dashboard and screenshots (which the user have to do it himself). But in case with Android, the mobile device can be fully controlled from the screen of agent's computer. Remote support works like this: 1. User installs free mobile app TeamViewer QuickSupport 2. Launches it and sends the session ID to support agent 3. Agent launches desktop version, enters the ID and starts the remote support session
2010. Zoho Assist - the new tool for remote support
Zoho (as usuall very quietly) launched the new service Zoho Assist - the solution for remote customer support (primarily useful for software vendors). Of course, it's not the revolutionary service for Zoho because long ago they developed Zoho Meeting - the web-conferencing tool. And Zoho Assist is built on top of it. It works like this: support technician creates an online session and invites customer (via email). The customer clicks on the link in the mail, opens the session in the browser and (in one click) installs the small plugin for remote control. Then the technician can demonstrate his own desktop to customer or remotely control his computer. Participants can communicate in built-in Zoho Chat or by phone (VoIP is not supported yet). They can also send each other files. In addition, Zoho Assist is equiped with tools for remote computer diagnostics. Zoho Assist has an advanced screen-sharing tool. Browser viewer supports Flash, Java and ActiveX. In addition, you can broadcast the screen-sharing session on the site widget. All visitors can fill out a short form and to join the support session. For example, you can use this for training sessions. Zoho Assist provides the free version for 2 participants, but it is limited to 5 sessions per month. Version without limitation costs $12/month per support technician (the number of clients participating in the sessions is not limited).