Google Voice vs RingCentral

Last updated: October 04, 2019

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Google Voice
Google Voice is a telephone service that provides call forwarding and voicemail services, voice and text messaging as well as international call termination for Google Account owners and for G Suite customers.
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RingCentral
All your communications on one platform. Team messaging with file sharing, tasks and more. All-in-one cloud phone, team messaging & video conferencing. HD-quality video conferencing with screen sharing. Outbound and inbound contact center and digital customer engagement.
Google Voice vs RingCentral in our news:

2019. Avaya partners with RingCentral to provide cloud offering


After months of evaluating sale and merger options, Avaya announced a strategic partnership and $500 million contribution from RingCentral. The company, which emerged from a bankruptcy filing in 2017, now faces growing competition from large rivals such as Microsoft Corp and Amazon Web Services. Those rivals deliver similar communications services as software running inside cloud data centers, a capability Avaya has struggled to match but where RingCentral is a major player. Under the deal, Avaya will rely on RingCentral to provide cloud technology in a new offering. Both companies will contribute funding to the sales and marketing of the cloud product.


2018. Google Voice version for enterprise came to G Suite



Google is starting to roll out an enterprise version of its Google Voice service for G Suite users. Google voice has been a long-enjoyed service for everyday consumers, and offers a lot of benefits beyond just having a normal phone number. The enterprise version of Google Voice appears to give companies a way to offer those kinds of tools, including AI-powered parts of it like voicemail transcription, that employees may be already using and potentially skirting the guidelines of a company. Administrators can provision and port phone numbers, get detailed reports and set up call routing functionality. They can also deploy phone numbers to departments or employees, giving them a sort of universal number that isn’t tied to a device — and making it easier to get in touch with someone where necessary. There’s also a spam filtering feature, which will probably be useful in handling waves of robo-calls for various purposes.


2017. Google Voice gets group chat and other new features



Google has launched a refreshed version of its VoIP calling service Google Voice on mobile and the web. Largely, the update is about giving the product a more modern look-and-feel, after having not received a major upgrade in years. But the relaunch also includes a few new features, like support for photo-sharing, group conversations, Spanish-language voicemail transcription, and more. In the new app, the Google Voice inbox has separate tabs for your text messages, calls and voicemail, explains Google in its blog post about the update. Your conversations will now stay in one continuous thread, which makes it easier to keep up with the messages from your contacts in a single place.


2011. Google adds phone conferencing to Hangouts



What was the Skype's killer feature that made it super-popular? Video calling. And on what Skype is making money? On IP-telephony. Google wasn't able to repeat the same trick with GTalk/GMail/Google Voice. Because people got used to Skype already. But maybe Google will succeed with the rapidly growing group video chat Google Hangouts. That's what Google is going to do - integrate Hangouts with IP-telephony. The new tool in Google Hangouts already allows to call landlines and mobile phones and connect people that are not currently by a computer to the online meeting. This is especially important for business meetings when you need to connect client or partner to your meeting. However, meanwhile these external calls work only in the United States and Canada (and work for free). But it's no doubt that soon it will become available in other countries via paid Google Voice calls.


2011. GMail VoIP is available almost globally


VoIP-service in GMail, which was earlier available only in the U.S. and Canada, has appeared in the user accounts in almost all countries of the world - in 38 languages. Here is the list of countries where Gmail Call Phone is NOT currently available: Argentina, China, Cuba, Egypt, Ghana, India, Iran , Jordan, Kenya, Mexico, Morocco, Myanmar, Nigeria, North Korea, Peru, Russian Federation, Saudi Arabia, Senegal, South Korea, Sudan, Syria, Thailand, United Arab Emirates, Viet Nam. With this global intervention, Google has lowered its VoIP rates, making them slightly cheaper than rates of its new main rival - Skype. For example, a call to France costs 8 cents (vs. 16.9 cents in Skype), to USA - 1 (vs. 1.9). As before GMail Call Phone requires quick browser plug-in installation - the same plug-in that is used for video calling in GMail.


2010. Google added 60 more services to Google Apps

As promised, Google has added the consumer services (that were previously only available for individual users) to the Google Apps suite. Last week they added Google Voice (for US and Canada users only) and today - allowed to add any of 60 Google services. Account administrator can select which services to add and which - not. Moreover, the administrator can define which users or groups will have access to each service. For example, for marketing staff he can add Adwords (for advertising), Google Analytics (for monitoring site stats), Blogger and YouTube (for corporate blog and video blog), and for IT professionals - Google App Engine (for developing business applications). Also potentially useful for business may be Google Reader (as an enterprise RSS reader) and Picasa (for intranet galleries). The opportunity to add new services is also available in the free version of Google Apps.


2010. GMail = Unified Communications client



Few days ago the analytical company Frost & Sullivan stated that Google will soon storm the unified communications market, which is dominated by Cisco, Avaya and Microsoft. After all, Google has GMail, Google Voice, GTalk, Buzz, Gizmo5, Android, GISP and it remains just to combine all these technologies into single offering. And Google has decided to immediately confirm this forecast - from today GMail allows you to make and receive phone calls (thanks to the integration with Google Voice and Gizmo5). Meanwhile the VoIP service in GMail is available only in US.


2010. Google Voice hacked iPhone by means of HTML5



The story of Google Voice ban on the iPhone is over. Thanks to Apple and AT&T, Google Voice app hasn't arrived to iPhone yet. That's why Google went the other way and launched the web service, that works in the mobile Safari browser just like the native application. It allows you to make calls via the Web interface, view and listen to the voice mail, send and receive text messages. But the most interesting thing in this story is that the emergence of this application may cause a revolution in the current mobile marketplace. Earlier we wrote about the political games around the HTML5 implementation. And one of the major players in these political games is Apple, the manufacturer of the most popular mobile device, iPhone, which is known for its closeness. No application can get to iPhone unless it's approved by Apple.


2009. Google acquired Gizmo5



Multiple sources (including TechCrunch) say that almost exactly Google has bought  Gizmo5 for $30 millions. If it's true, Skype now will get the very powerful competitor. Interesting, that month ago Skype was going to buy Gizmo5 itself in order to replace the Global Index technology (that was a reason of lawsuit) with Gizmo5 SIP-based platform. But now when Skype has after the Skype settlement, though, Gizmo5’s strategic value to Skype sort of plummeted. But, it turns out, that Gizmo5 has the strategis value to Google. And, really, it ideally fits Google's communication plans. First of all, GTalk can call only between internet users, but can't call PSTN and mobile phones. Gizmo5 will easily provide this opportunity to GTalk users.


2009. BT unveils Google Voice alternative, develops voice platform for SaaS



Ribbit, owned by BT (British Telecom) announced the new service Ribbit Mobile, that provides personal virtual PBX and can be linked to your existing mobile number. Ribbit Mobile's features are very similar to Google Voice - it can forward incoming calls according to your settings, send/receive sms, voicemail and transcribe voicemail. Unlike Google Voice, that only works with phone-company phones and SIP, Ribbit can also connect to Skype. And its main advantage is Web integration. Ribbit Mobile allows to call and receive calls in the web interface or using the widget. That is what Google Voice can't do.