Top 12 Call Center software
Last updated: July 12, 2020
Call center software is the software system that allows a company or organization to run a call center.
8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.
With Avaya platform that delivers rock-solid reliability and remarkable adaptability, you can support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.
Call center software from Five9 is the leading cloud contact center software solution, bringing the power of the cloud to thousands of customers worldwide. Meet your customers in the channel they prefer. Whether it's the phone, web, chat, email, mobile apps, or social media, Five9 has you covered. An innovative technology layer that we call Five9 Connect powers our multichannel applications, delivering better customer engagements, faster response times and empowered agents.
Mitel provides complete solutions for your business communications needs. Easily stay connected to your customers and employees anytime, anyplace. The Mitel MiVoice business communications platforms provide extensive communication features, robust call control, and support for a wide range of innovative desktop devices and applications.
Genesys provides scalability, agility and security. Genesys cloud contact center solutions can improve your customer's journey by increasing personalization and by delivering consistent, connected customer experiences across touchpoints. We meet your customers’ specific channel preferences, such as mobile, SMS and social. Choosing a cloud contact center solution can help your organization achieve these objectives while getting to market faster, and with more flexibility.
Customers expect nothing less than service excellence when they contact you. In fact, they deserve the most efficient and knowledgeable experience you can give them. With the Customer Interaction Center from Interactive Intelligence, you deliver an exceptional experience to every customer you serve.
LiveOps cloud-based contact center / virtual call center software with social customer service greatly improves customer service and customer support. With the LiveOps cloud contact center, you can respond from one
World’s Leading Browser-based Call Center Software. Create a Call Center in 5 Minutes. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
As the leading cloud contact center provider, we are creating tomorrow’s contact center today with innovative call center technology and a commitment to outstanding service. inContact provides cloud contact center management technology that integrates with leading CRM platforms to unify your customer experience (CX).
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
on Live Enterprise
Imagine a solution where all of your important outbound call center tools are bundled into one platform: that's VanillaSoft. We offer a web-based, turnkey solution for outbound call centers that is user-friendly and easy to set up and manage. It only takes 15 minutes to train a new agent!
Simplify the way you communicate - voice, video, messaging, collaboration, conferencing, meetings and call center - with one reliable and easy-to-use solution.
Latest news about Call Center software
2020. AI startup Cresta wants to reinforce human contact center workers
Call center focused startup Cresta is launching from stealth and announcing that they’ve raised $21M. Unlike majority of call center AI startups, Cresta is more focused on using AI suggestions to help human contact center workers make the most of an individual call or chat session and lean on what’s worked well for past interactions that were deemed successful. Cresta uses AI to school customer service workers and salespeople on how to close the deal. There’s quite a lot of turnover in contact center jobs and that can leave companies reticent to spend a ton of time investing in each employee’s training. Cresta is hoping that by tapping improvements in natural language processing, their software can help alleviate some stress for contact center workers and help them move conversations in the direction of selling something else for their company.
2019. Google launched Contact Center AI
Google is making its Contact Center AI generally available for use. This cloud service is built with conversational AI engine Dialogflow to automate interactions with customers in call centers. Contact Center AI contains Virtual Agent to automatically respond to customer queries with voice or text or handoff the conversation to a person when a bot is unable to help a customer. Agent Assist uses natural language processing to augment customer service agent interactions with customers when a bot is unable to help a customer. Contact Center AI is designed to work with existing contact centers — not against them. Integrations with Avaya and Mitel are already available. CCAI is available in U.K. English, Australian English, as well as Spanish and Russian
2018. Talkdesk nabs $100M for its smart call centers
Talkdesk, the provider of cloud-based contact center software, has raised $100 million in new funding. The round values the company at north of $1 billion. The company, which uses artificial intelligence and machine learning to improve customer service, targets mid-market and enterprise businesses, counting IBM, Dropbox, Stitch Fix and Farfetch as customers. With Talkdesk companies with millions customers can allow each customer to connect with a company in the best way possible. Having received a call customer service agent can see what products the cutomer bought, what her tastes are, what she has complained about before.
2015. Call Center software for SMBs Talkdesk raised $15 million
Talkdesk, which creates software that helps companies create virtual call centers has raised $15 million. Companies use Talkdesk to create centers where customers can call into in order for assistance and feedback. Those calls are connected to internal company databases like Salesforce and Zendesk, which bring up all the relevant information about a caller in order to help a customer service representative better resolve the issue or route that customer to the best person. For example, when someone calls customer service and the call is routed through Talkdesk, the software automatically puts information about the caller in front of the customer service representative. Examples of that would be order details, how much that person usually spends, their name, or other bits of information that are useful to representatives that help them more quickly resolve an issue.