Five9 is #5 in Top 10 Call Center software

Five9
Call center software from Five9 is the leading cloud contact center software solution, bringing the power of the cloud to thousands of customers worldwide. Meet your customers in the channel they prefer. Whether it's the phone, web, chat, email, mobile apps, or social media, Five9 has you covered. An innovative technology layer that we call Five9 Connect powers our multichannel applications, delivering better customer engagements, faster response times and empowered agents.

Five9 video

Positions in ratings


#5 in Top 10 Call Center software

Alternatives


The best alternatives to Five9 are: Talkdesk, RingCentral, Genesys, Cisco Contact Center, RingCentral, Twilio, Avaya, NICE inContact, Amazon Connect, 8x8



Latest news about Five9


2021. Zoom, Five9 Scrap $14.7 Billion Deal as Investors Vote No



Zoom Video Communications Inc. and Five9 Inc. scrapped their $14.7 billion merger agreement after a steep decline in Zoom’s shares slashed the deal’s value by almost a third, leading Five9 shareholders to reject the offer. Zoom sought to buy Five9, a call-center software provider, to bolster its popular videoconferencing app in the face of stiffening competition. Five9, based in San Ramon, California, makes cloud-based software that uses artificial intelligence to help companies answer questions from customers and interact with them regardless of language, location or device. Five9’s clients include brands like Under Armour, Citrix, Athena Health and Lululemon, according to its website.




2021. Zoom buys cloud call center firm Five9 for $14.7B



Zoom has agreed a deal to buy cloud call centre service provider Five9 for about $14.7 billion. The proposed acquisition is Zoom’s latest attempt to expand its offerings. In the past year, the video conferencing software has added several office collaboration products, a cloud phone system, and an all-in-one home communications appliance. The acquisition of Five9 — which has amassed over 2,000 customers worldwide including Citrix and Under Armour and processes over 7 billion minutes of calls annually — will help Zoom enter the “$24 billion” market for contact centers