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Last updated: April 09, 2015
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Sprinklr offers the only Social Media Management System that enables global scale for the social enterprise with social media analytics. Increase profits, reduce costs, and boost efficiency by bringing the voice of your customer deep into your enterprise. Make social an integral part of your business from marketing and customer service, to sales and beyond. Purpose-built for large enterprises to ensure the voice of the customer is heard and acted upon by every employee
Latest news about Sprinklr
2015. Sprinklr acquired social customer support service Get Satisfaction
Sprinklr, the social media management provider, is buying Get Satisfaction, makers of a platform that lets businesses connect with customers online and get feedback on their sites. Get Satisfaction will be integrated into Sprinklr’s bigger cloud-based social media management business — dubbed “Experience Cloud” — which helps businesses track individuals wherever they are leaving feedback about a business, be it on social media sites or directly on their own websites, covering about 25 different potential feedback channels in all. But it is also a bolt-on acquisition of sorts: today Get Satisfaction already works with 1,000 businesses, Sprinklr says, with customers including P&G, Rabobank, SugarCRM and Service Rocket.
2014. Sprinklr acquired three social management services this year
Sprinklr, the provider of social media management tools, has acquired highly targeted advocacy influencer platform, Branderati. The deal marks Sprinklr's third acquisition in about six months. In February, Sprinklr bought Dachis Group, a social analytics company, and formed the largest independent end-to-end social relationship platform in the market. And just last month it bought TBG Digital, a company that considers itself a pioneer of corporate advertising on Facebook and Twitter. The acquisition was designed to amplify Sprinklr’s reach across social media. Now it's bought Branderati, a company that boasts that it helps brands identify their most passionate “advocate influencers” and take those relationships to the next level to drive brand advocacy and loyalty.