Salesforce Chatter is #6 in Top 16 Enterprise Social Software
Last updated: January 26, 2020
With Chatter, it’s easy to work together and know everything that’s happening in your company. Updates on people, groups, documents, and your application data come straight to you in real-time feeds. It's better than alternative solutions for Salesforce users.
Positions in ratings
#6 in Top 16 Enterprise Social Software
The best alternatives to Salesforce Chatter are: Slack, Microsoft Teams, Yammer, Quip, SharePoint, Skype for Business
Latest news about Salesforce Chatter
2015. Salesforce adds shopping layer to its Community Cloud
Customers of Salesforce Community Cloud will soon be able to add their own buy buttons. The Community Cloud allows businesses to build sites where customers can interact with the company and with each other. For example, Avid Technology, which makes audio and video production tools, has used these Community Cloud capabilities to support its Artist Community, where users can buy and sell sound effects, stock footage and other music and video clips from each other. Other early customers include Neil Young’s PonoMusic and the Deloitte Digital Hub. Mike Stone, the senior vice president of marketing for Salesforce Community Cloud, said that the Customer Cloud can automatically recommend the right product that’s relevant in a given discussion: “We’re really using the social graph and what we understand about how the community is evolving to go and make those recommendations.”
2014. Salesforce launches Community Cloud
Salesforce.com launched its 4th cloud (after Sales, Marketing, Service Clouds) - Salesforce1 Community Cloud. Essentially it's a remake of Salesforce Communities product released in June 2013. Unlike Chatter, that is focused on internal networking and collaboration, Community Cloud allows customers or partners to interact with one another and with company personnel if required. So it's something like a private LinkedIn. Community members can follow topics and people and identify their areas of expertise. Community cloud is linked to Service Cloud (unanswered or difficult questions can be escalated) and to Sales Cloud (new community memebers become leads,). Features in today's launch become available in October. The Salesforce1 Community Cloud starts at $500 per month.
2013. Video: Salesforce announces Customer Revolution
Last week Salesforce released a new mobile app Chatter, which has now become the primary mobile interface for employees not only to the social intranet, but also to the CRM system. In addition, the mobile Chatter is now more convenient communication and collaboration channel between company and customers. But just to say that the new app is "more convenient" - is not the Salesforce style. They came up with the whole legend of customer revolution that has already begun. They say that your customers are mobile and they already know how to use their phones. And at any time (when they have free time), they can destroy your business if they see that your company is not responsive enough to their problems and needs. This video will give you the creeps. Watch.
2012. Salesforce Stypi - online notepad for real-time collaboration
Imagine, that you need to collaborate with your colleagues on a task that requires writing something. For example, to develop project plan or write a commercial proposal. If all meeting participants are present in the office, you just gather them around the table, take a piece of paper or flipchart and write things down. But they are in different places around the world? Of course there are Google Docs, Online Word or Zoho, that could help. But they all require everyone to register and look too complicated for writing down simple lists. (Sometimes such little things prevent people from using online tools). For such online meetings there is a perfect solution - Stypi. It's a simple online notepad with chat, that allows several people to collaborate. When you come to stypi.com - it automatically creates a page for you, and you just need to invite collaborators by sending them the URL. Registration is not required. Registration is needed to make a page private, but in fact, the URL of public page is known only by you, so for mini-meetings the security level of public page is quite sufficient. Each participant is marked by unique color, so you can see who is writing what. In addition, there is a Playback function (remember Google Wave?). For example, if someone joined the meeting later, he can "play back" it from the very beginning to see who what was written by whom. Besides, Stypi is an ideal tool for developers who need to collaborate on a piece of code. It supports the syntax of more than 20 programming languages (PHP, HTML, C++ ...). I.e. all functions and variables are automatically highlighted, space tabs are automatically set. Now about why we used the word "Salesforce" in the title. The fact is that Stypi was acquired by Salesforce in May (probably they want to create the own online office). However, by the deal agreement, the service continues to exist separately and takes no money from the users.
2012. Salesforce launched Communities
Today Salesforce has unveiled a new service - Salesforce Communities. For now it's available only only for few Salesforce's clients and closed for public (it even doesn't have an own site yet - probably Marc Benioff is working to purchase community.com domain). Salesforce Communities is intended for creating customer and partner communities. What are they for? For the smart customer support (because customers can help each other), to retain customers and increase their loyalty (because customers get used to the community), to increase sales (because potential customers can see real people who are already customers and may talk to them) and to collaborate effectively with partners. The service is based on Chatter and looks very similar to Facebook. Its launch is planned for early 2013.
2011. Benioff: goodbye Cloud, hello Social
On Friday nobody wants to read long news. Good video is much better. This is the video that was shown at the opening of the Dreamforce 2011 conference - probably the most glamorous event in the IT-industry. This video marks the focus change of Marc Benioff and his Salesforce. Last eight years the Dreamforce conference started and ended with the word Cloud. Now it changed. Moreover, one of the main news of this year conference was the opportunity for Salesforce customers to store part of their data on a local server, not in the Cloud. And the new main focus for Salesforce is Social Enterprise. Benioff is comparing modern companies with the Arab countries falling under revolutions: "Either CEOs will make their companies social, or customers and employees will depose them like Muammar Gaddafi". So what should a company do to become social? According to Benioff, companies should do three things: 1. create a social customer base (with the social information about clients). The customer information should be updated from web sources and monitored 2. create a social network for employees 3. create communities of customers and partners The last two goals are soppused to reach with the help of Salesforce Chatter that became the star of Dreamforce 2011 (we have already reviewed it).
2011. New Saleseforce Chatter: extranet groups, real-time chat, screen-sharing, HTML5
Your company still don't use the (free) Chatter? Then Salesforce is coming to you. Today, the company has introduced the new version of this social collaboration tool. The new Chatter absorbed the functionality of the web-conferencing tool DimDim, that Salesforce acquired earlier this year. Now Chatter allows to see the online status of other users, communicate with them in real-time chat and even start screen-sharing sessions. The chat and screen-sharing support the group mode. In addition, Chatter now allows you to collaborate not only internally but also with external users. Now you can create an private group and invite your customers and partners to it. With the new REST API (which is called the Chatter Connect) it will be easier to integrate Chatter with external systems. First of all - with MS Sharepoint. Now you can embed Chatter Sharepoint streams into Sharepoint MySite or TeamSite and collaborate on files stored in Sharepoint. Another big upgrade is the new HTML5 mobile interface - Touch.Salesforce.com. The interface supports any mobile devices with touchscreen. Moreover, such interface was designed not only for Chatter, but also for Salesforce CRM and Service Cloud. This is yet another sign that HTML5 interfaces are replacing the native mobile apps. The new features are coming in early 2012.
2011. Yammer reminded Benioff, where the Chatter came from
In the past few days, the hype around Salesforce Chatter overshadows all other Enterprise 2.0 news. And of course, the developers of Chatter's main rival - Yammer have taken the chance to get a share of public attention and reminded Salesforce boss about how all this stuff was started. It started 3 years ago, when at the startup contest Techcrunch50 Yammer team introduced the world's first enterprise microblogging tool. Marc Benioff was the judge there and he expressed his excitement about the new service. And now, 3 years later Salesforce has introduced the Yammer's twin - Chatter.com. However, Yammer developers say that during those 3 years they where busy adding new features and have built much more advanced functionality and market progress. Yammer's progress is really amazing, but now it will be hard for them to compete with FREE Chatter.
2011. Black Eyed Peas make impossible things with Salesforce Chatter
Though Salesforce announced free Chatter back in November 2010 and it was officially launched on Feb. 1, 2011, we specifically waited for today when the joint project of Salesforce and Black Eyed Peas has been unveiled. It is a cool example of the beautiful marketing, that becomes an integral part of Enterprise 2.0. To be successful in today's economy every IT business needs to attract attention and, therefore, should become a show business. No one is very excited about the news like "Salesforce partnered with Dell". But the news "Salesforce partnered with Black Eyed Peas" - really attracts attention of potential customers. Nobody wants to look at how Marc Benioff talks about Chatter advantages, but it's very interesting to at him dancing to the Will.I.Am's bit: So, Will.I.Am, the leader of Black Eyed Peas has created Chatter commercial, which debuted today at the NFL Super Bowl half time (it's the most expensive commercial time on US television). Of course, to produce this movie it was necessary to organize a close collaboration between the teams at Salesforce and Black Eyed Peas. It seemed impossible for them, but with the help of Chatter they did it :) Regarding the new free Chatter, it's now on the separate domain Chatter.com. And any company can use it for free. Like with Yammer, all user emails in one account should be in the same corporate domain. Chatter's design has become more friendly since it's intended to win the mass market. The new desktop client allows to instantly receive notifications about the new messages. Also appeared Twitter-style @replies and hashtags, and Facebook-style "Likes".
2011. Salesforce acquired Google Apps Marketplace champion - Manymoon
Salesforce has acquired the popular SaaS service Manymoon, that is known as the best project management tool for Google Apps. Moreover, since Google Apps Marketplace opening, Manymoon has been the top app there. So, it would be logical is Google bought the service. But Salesforce, that is now aggressively taking on collaboration market, did it first. Obviously, soon the project management functionality will appear in Salesforce Chatter. In addition, for Salesforce this acquisition means getting a connetor to Google Apps. So we can also expect better integration between Chatter and Google services. According to the official Manymoon announcement, the service will continue to exist separately and will not change anything for the free and paid versions. Besides, the developers promise to continue adding new features. They also say that Salesforce will significantly improve the scalability, reliability and security of Manymoon. Recall that Salesforce recently acquired web-conferencing service DimDim, messenger Activa Live Chat, and social Email-service Etacts. Also today the company has invested in social network monitoring tool Seesmic.
2010. Salesforce Chatter goes freemium, retires Sharepoint and Lotus Notes
Marc Benioff, Salesforce CEO, was in good mood during his conference call with financial analysts. First, he boasted that the company's revenues has grown by 30%, and profit - by 100% compared to the previous year, and that in 2012 fiscal year Salesforce expects to set the new great record for a SaaS industry - $2 billion revenue. Secondly, Mark announced that the social collaboration tool Chatter will be available in free edition. Benioff was very proud describing Chatter. This is the most successful Salesforce product in term of annual growth. Since the year after launch, it's used in 60000 companies, that makes it the most popular intranet social network. Among its users - Dell (90 thousand seats), Amazon, Bank of America, Motorola, Siemens and Vodafone. Yahoo! and Nokia use Chatter even not being Salesforce CRM users. And unlike Salesforce CRM users, that get Chatter for free, they pay $15 per user per month. Chatter free version will have some cut-down functionality and will be available in December. And it will be available only by invites. All Salesforce users will get invites and will be able to send them to their partners and customers. And of course, Marc Benioff couldn't help saying about the main Chatter competitors - IBM Lotus Notes and Microsoft Sharepoint. "Lotus Notes was created before Mark Zuckerberg (the founder of Facebook) was born. It was a great product, but IBM has done a terrible job in terms of keeping it fresh. Customers have been running this technology for two and three decades. They are hiring people out of school and they are coming into these, 'Productivity Applications,' and are saying, 'I don't know how to use this, this is not how I work. Where is my iPad? Where is my iPhone? Where is my BlackBerry? Where is my graphical user interfaces'. [Comanies] are like, 'well, this is graphical user interface' and 'this is Windows'. It's just junk and that's what Lotus Notes is honestly." "And I think SharePoint is very much the same thing. It's kind of the grandmother's attic. Customers throw everything into it, [then] they can't find it and they don't know what's up there, and they don't know how to get it out."
2010. Salesforce launches ChatterExchange, aims at Lotus Notes and Sharepoint
When Google Apps Marketplace launched, we noticed that Google's partner Salesforce hadn't joined this ecosystem. Now it's clear why. Salesforce is building its own ecosystem of collaborative applications around Chatter. Although Chatter (Facebook for enterprise) is nothing like Google Apps (email + docs), however the aim of both tools is the same - collaboration. At the ChatterExchange presentation, Marc Benioff has clearly stated that Chatter will compete with MS Sharepoint and IBM Lotus Notes (he modestly omitted Google Apps). "Don't be confused that these systems have little in common" - said Benioff, - "the fact that Sharepoint and Lotus Notes were created back in these days when people didn't use Twitter and Facebook and when the top collaborative technologies were email and shared folders". Chatter is an enterprise social network, based on a microblogs, profiles and groups. In Chatter, you can send private and public messages (with files and other content), discuss issues in real time, subscribe to employee and group feeds. Besides, in Chatter not only users can send messages, but also external sites (like Twitter or Facebook), and other enterprise applications (or objects in these applications). For example, you can subscribe to customer updates (the new orders, bills, support requests) or on messages from the ERP system (for example, new orders higher than $10000). What is ChatterExchange? In fact, it's just a marketing action. It's just a new section in the AppExchange ecosystem. All the applications in this section are able to "chat" via Chatter. Now Chatter is still at the private beta. 500 Salesforce customers are using it. Later this year Chatter will become available to all Salesforce 72,500 customers for free.
2009. Salesforce created enterprise social platform
Strange, but Salesforce, that always used to be in the forefront of the Enterprise 2.0 trends, still didn't have internal social tools (only the link the outside Social Web by means of Service Cloud 2.0). Therefore, in order not to loose its authority, the company decided not just add an internal social network to its CRM software, but also create a social platform for all applications developed on Force.com. The new product was called Salesforce Chatter, and if you look at the new menu on Salesforce.com, Chatter is on the same level with Salesforce CRM and Force.com. So for Salesforce it's not just a new feature but a strategic product. How it works? Frankly speaking, it's nothing special - yet another Facebook or Twitter for enterprise. Users have profiles, where they can post photo, contacts and personal information. By the way, it's possible to import profile from Facebook. Users can participate in groups. The main collaboration tool is a microblog where you can post your status, messages, pictures, documents, files, comments. In addition, microblogs automatically get updates about any changes in the system (i.e. contact creation or opportunity status update). You can subscribe to user personal streams, groups, or the external feeds (including Twitter and Facebook). And why Chatter - is a platform? Because any application built on Force.com can use this social layer. These third-party applications can send their notifications and updates to microblogs. The bundle of Force.com, Chatter and Salesforce Content will cost $ 50 per user per month. The service will be available in 2010.