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Five9 vs NICE inContact
June 04, 2023 | Author: Adam Levine
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Call center software from Five9 is the leading cloud contact center software solution, bringing the power of the cloud to thousands of customers worldwide. Meet your customers in the channel they prefer. Whether it's the phone, web, chat, email, mobile apps, or social media, Five9 has you covered. An innovative technology layer that we call Five9 Connect powers our multichannel applications, delivering better customer engagements, faster response times and empowered agents.
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As the leading cloud contact center provider, we are creating tomorrow’s contact center today with innovative call center technology and a commitment to outstanding service. inContact provides cloud contact center management technology that integrates with leading CRM platforms to unify your customer experience (CX).
Five9 and NICE inContact are two leading cloud-based contact center solutions, each offering its unique set of features and capabilities. Five9 provides a comprehensive suite of contact center tools, including intelligent routing, IVR, predictive dialing, workforce management, and robust analytics. It focuses on optimizing agent performance and improving customer experiences through advanced features and integrations. NICE inContact, on the other hand, emphasizes a broader customer experience platform that includes contact center functionality, customer interaction management, omnichannel routing, and workforce optimization tools. It offers a holistic approach to customer service, empowering businesses to deliver exceptional experiences across multiple touchpoints.
See also: Top 10 Call Center software
See also: Top 10 Call Center software
Five9 vs NICE inContact in our news:
2021. Zoom, Five9 Scrap $14.7 Billion Deal as Investors Vote No
Zoom Video Communications Inc. and Five9 Inc. have terminated their $14.7 billion merger agreement due to a significant drop in Zoom's share price, resulting in a nearly one-third reduction in the deal's value. As a result, shareholders of Five9 rejected the offer. Zoom had intended to acquire Five9, a provider of call-center software, to enhance its widely used videoconferencing application in the face of intensifying competition. Headquartered in San Ramon, California, Five9 develops cloud-based software that utilizes artificial intelligence to assist companies in addressing customer inquiries and engaging with them irrespective of language, location, or device. According to its website, Five9 serves notable brands such as Under Armour, Citrix, Athena Health, and Lululemon.
2021. Zoom buys cloud call center firm Five9 for $14.7B
Zoom has reached an agreement to purchase cloud call centre service provider Five9 for approximately $14.7 billion. This proposed acquisition is part of Zoom's ongoing efforts to expand its range of offerings. Over the past year, the video conferencing software has introduced various office collaboration products, a cloud phone system, and an all-in-one home communications appliance. By acquiring Five9, which serves more than 2,000 customers worldwide, including Citrix and Under Armour, and handles over 7 billion minutes of calls annually, Zoom aims to enter the contact center market valued at around "$24 billion."
