Dialpad vs Vonage

June 11, 2023 | Author: Adam Levine
Dialpad and Vonage are both cloud-based communication platforms that offer business phone systems, messaging, and video conferencing solutions.

Dialpad is known for its modern and intuitive user interface, providing a seamless experience across multiple devices. It offers features such as voice calls, SMS messaging, video conferencing, and integrations with popular business tools like G Suite and Microsoft Office 365. Dialpad's artificial intelligence capabilities, powered by Voice Intelligence (Vi), enable features such as real-time transcription and voice analytics to enhance communication and productivity.

Vonage, on the other hand, is a comprehensive communication platform that provides a range of voice, messaging, and video solutions. It offers robust features like call routing, voicemail transcription, and conference calling. Vonage integrates with various business applications, including Salesforce, Microsoft Teams, and Google Workspace, enabling seamless workflows and enhancing productivity. Vonage also provides international calling plans and virtual numbers in multiple countries, making it suitable for businesses with global operations.

See also: Top 10 Business Phone systems
A business phone system that works the way it should. Reign in your remote workforce with a single place for business conversations, no matter the device or location. With mobile apps that make you feel like you’re working out of HQ, your business phone system now goes where you go. Understand why callers are reaching your business (plus what was said) with native Ai insights.
Vonage provides communications APIs, unified communication solutions, contact centers, conversational commerce platform.
Dialpad vs Vonage in our news:

2021. Ericsson to acquire cloud communications company Vonage for $6.2B

Ericsson, an international networking company, has made the strategic decision to embrace modernization by acquiring cloud communications company

2020. Dialpad raises $100M Series E at a $1.2B valuation

Dialpad, a voice, video, and contact-center service tailored for businesses, has successfully raised $100 million in Series E funding. With this latest investment, the company's valuation has surpassed $1.2 billion, following a total funding of $245 million. Notably, this funding announcement closely follows Dialpad's acquisition of the video conferencing service Highfive, a strategic move that bolsters its capabilities in mobile video and conference room devices. In recent times, Dialpad has placed significant focus on its AI solutions. In 2018, the company introduced its VoiceAI service, and it has since expanded its offering to include various AI-powered features under its Voice Intelligence service, known as Vi. These features encompass a note-taking service, call transcripts, sentiment analysis, and more. Note: The provided link is a placeholder and may not lead to the actual website.

2020. Dialpad acquires video conferencing service Highfive

VoIP provider Dialpad, known for its popular video conferencing service UberConference, has recently completed the acquisition of Highfive, a well-funded startup specializing in video conferencing solutions for conference rooms. With this strategic move, Dialpad is significantly reinforcing its focus on video capabilities. Although UberConference already includes video conferencing features, it has primarily gained recognition for its calling features. Alongside its conference call solutions and VoIP platform for businesses, Dialpad also provides a comprehensive contact center solution.

2018. Vonage acquired cloud-based contact center startup NewVoiceMedia

Vonage, a cloud-based unified communications provider, has completed the acquisition of NewVoiceMedia, a UK startup specializing in cloud-based contact center solutions, for a cash sum of $350 million. This strategic move by Vonage aims to expand its service offerings and increase profit margins across a broader range of value-added IP services. Currently, Vonage provides office phone systems, marketing automation, an existing call center solution, as well as MPLS and other IP services. With the integration of NewVoiceMedia's platform, Vonage will have enhanced capabilities to establish deeper connections with software providers such as Salesforce. This integration is vital to Vonage's approach in selling its services to potential customers. NewVoiceMedia is recognized by Vonage as the largest privately-owned, pure-play, cloud contact center company globally. It boasts approximately 700 customers, primarily consisting of mid- to large-sized enterprises, including prominent names like Adobe, Siemens, Time Inc., FundingCircle, and Rapid7.

2018. Dialpad acquired AI-startup TalkIQ

Dialpad, the platform for business communications, has made an acquisition to leverage artificial intelligence capabilities. The company has acquired TalkIQ, which specializes in capturing voice data in nearly real-time and applying sentiment analysis and analytics. This integration of AI technology allows for real-time feedback and provides valuable insights for customer service operations. Managers can receive guidance on when to intervene during a call. The functionalities of TalkIQ will be seamlessly integrated into the suite of Dialpad apps, including voice and video communication, customer service call center management, and UberConference for conference calling.

2006. Vonage to introduce the V-Phone

Vonage has provided a preview of its upcoming device called V-Phone, a USB device that enables voice over IP users to make calls from any broadband-connected computer. When plugged into a computer, the V-Phone carries Vonage software, transforming the computer into a phone. The new product was unveiled by Jeffrey Citron, the chairman of Vonage, during the Convergence 2.0 conference in New York City. The official launch of the V-Phone is scheduled for Wednesday at a press event in New York. Citron, who did not take questions during Monday's presentation, will be speaking again on Wednesday. Vonage is currently dealing with numerous shareholder lawsuits following its troubled initial public offering, and its stock has significantly declined in value since its debut. Additionally, Verizon Communications has filed a patent infringement lawsuit against Vonage, alleging infringement on patents related to completing calls between Internet phones and traditional telephone networks.

2005. VoIP firm Vonage tests routers for mobile service

Vonage, an Internet-based calling services provider, is conducting customer trials for wireless routers, indicating that the company is nearing the launch of a mobile offering. The trials involve a new Linksys Wi-Fi router that Vonage may offer alongside its calling plans. Additionally, Vonage has acknowledged that customers are testing a Wi-Fi-enabled handset. With the router and handset, users would have the freedom to move around their homes or offices without being connected to a modem or phone jack, eliminating the need for a laptop or desktop computer. Vonage could also market the routers to hot spot providers for installation in public locations. The introduction of these routers aims to address issues that VoIP users face in Wi-Fi hot spots. Vonage and other VoIP companies are capitalizing on mobility, similar to cell phone operators, as they seek to expand their services. The growing support for Wi-Fi is a positive sign for the VoIP industry.

2004. Vonage goes to the video

Vonage, an internet phone service provider, plans to launch videophones and a videophone service by the end of March, according to CEO Jeffrey Citron. While an exact release date and pricing details were not provided, Vonage's videophone service is expected to be similar to Packet8's offering, which provides unlimited video calling for $30 per month. Vonage has partnered with Viseon, a broadband video equipment manufacturer, to develop the videophone, which will resemble Viseon's VisiFone II. The addition of videophone service is part of Vonage's expansion into value-added services in the VoIP (Voice over Internet Protocol) market. Other VoIP providers, like VoicePulse, are also planning to introduce videophone services. Despite the relatively small market for video-calling gear, Citron believes that recent advancements in chip designs and the collaboration of videophone manufacturers have made the technology more affordable and feasible. Additionally, the increasing speed and reliability of broadband connections have helped overcome previous barriers to widespread adoption.

2004. Vonage cuts Net phoning prices

 Vonage, a prominent internet phone service provider and a key player in the field of voice over Internet Protocol (VoIP) technology, has joined the ranks of leading Net telephony companies in reducing prices as part of an ongoing battle for customers. On Monday, Vonage announced a significant price reduction for its monthly unlimited North American dialing plan, lowering the cost from $35 to $30. This new pricing aligns Vonage's subscription rate with the industry standard for Net phone call plans, which leverage the unregulated internet infrastructure rather than the heavily regulated and taxed networks of traditional phone companies. By reducing prices, Vonage's move is likely to prompt smaller competitors to follow suit and further decrease prices to maintain a competitive edge. However, Vonage does not anticipate making further price adjustments until it achieves its target of reaching 450,000 subscribers, a milestone expected to be reached in the fall of 2005.

2003. Vonage drops Cisco VoIP adapter

Vonage, the broadband telephone service provider, announced on Monday that it has replaced Cisco Systems with Motorola as its exclusive supplier of telephone adapters. Under the deal, each week's approximately 2,500 new subscribers will receive Motorola's VT1000v Analog Telephone Adapter, which allows traditional home or office phones to make calls over the internet, bypassing additional charges from telephone companies. While Vonage continues to use Cisco network gear, Vonage CEO Jeffrey Citron explained that Motorola's adapter was chosen for its lower cost and the ability for subscribers to make phone calls while simultaneously using the internet on their PCs or laptops. Citron cited Cisco's failure to meet Vonage's desired price points and adapt to market demands as the reasons for the shift to Motorola. He also noted that this move opens up opportunities for competition to challenge Cisco's dominance in the voice over Internet Protocol (VoIP) equipment sales market. In response, a Cisco representative emphasized the company's commitment to delivering advanced technologies and catering to the needs of service providers. Despite its relatively small subscriber base of 75,000, Vonage has gained recognition as a major broadband phone company due to its ongoing battle with state regulators over regulatory oversight of its telephone service.

Author: Adam Levine
Adam is an expert in project management, collaboration and productivity technologies, team management, and motivation. With an extensive background working at prestigious companies such as Microsoft and Accenture, Adam's in-depth knowledge and experience in the field make him a sought-after professional. Currently, he has ventured into entrepreneurship, owning a thriving consulting and training agency where he imparts invaluable insights and practical strategies to individuals and organizations, empowering them to achieve their goals and maximize their potential. You can contact Adam via email adam@liventerprise.com