Dialpad vs Vonage

Last updated: October 06, 2020

15
Dialpad
A business phone system that works the way it should. Reign in your remote workforce with a single place for business conversations, no matter the device or location. With mobile apps that make you feel like you’re working out of HQ, your business phone system now goes where you go. Understand why callers are reaching your business (plus what was said) with native Ai insights.
20
Vonage
Vonage is a commercial voice over IP (VoIP) network and SIP company that provides telephone service via a broadband connection. If you’re looking for an ultra-basic phone system with standard VoIP features, you’ll be happy to know that each of Vonage Business Solutions small business phone solutions come loaded with dozens of standard and alternative features. We also offer plenty of other advanced features at no extra charge, but if you’re just looking for a phone solution with a reliable dial tone and some business-class applications, we’ve got you covered.
Dialpad vs Vonage in our news:

2020. Dialpad raises $100M Series E at a $1.2B valuation



Dialpad, the business-centric voice, video and contact-center service, has raised a $100 million Series E funding. The company says its valuation is over $1.2 billion after it has now raised a total of $245 million. The funding news comes only a few weeks after the company also announced its acquisition of video conferencing service Highfive, a move that brought deeper expertise in mobile video and conferencing room devices to the company. Recently, Dialpad has put a lot of emphasis on its AI solutions. Back in 2018, it launched its VoiceAI service, for example, and it now offers a number of AI solutions as part of its Voice Intelligence service (or Vi, as the company calls it). This includes a note-taking service, for example, as well as call transcripts and sentiment analysis, among other features.


2020. Dialpad acquires video conferencing service Highfive



VoIP provider Dialpad, the company behind the popular video conferencing service UberConference, today announced that it has acquired Highfive, a well-funded video conferencing startup that focuses on providing businesses with conference room solutions. Dialpad is clearly aiming to double down on video. While UberConference does have built-in video conferencing features already, the service is mostly known for its calling features. In addition to its conference call solutions and VoiP platform for business users, Dialpad also offers a contact center solution.


2018. Vonage acquired cloud-based contact center startup NewVoiceMedia



Cloud-based unified communications provider Vonage acquired NewVoiceMedia, a UK startup that builds cloud-based contact center solutions, for $350 million in cash. On the other hand, the deal will help Vonage increase the services it provides, and thus the margins it makes, in a wider suite of value-added IP services — which today include office phone systems, marketing automation and an existing call center solution, as well as MPLS and other IP services. Specifically, it gives it the platform to integrate also more deeply with other software providers like Salesforce, an important part of how Vonage sells its services to would be customers. Vonage claims NewVoiceMedia is the largest privately-owned, pure-play, cloud contact center company globally, with some 700 customers mostly in the mid- to large-enterprise range, including Adobe, Siemens, Time Inc., FundingCircle, and Rapid7.


2018. Dialpad acquired AI-startup TalkIQ



Dialpad, the business communications platform, has acquired TalkIQ to take an injection of artificial intelligence. TalkIQ can capture voice in near real time and apply sentiment analysis and analytics. This could provide a customer service operation with feedback in real time along with advice for managers when to intervene in a call. The TalkIQ functionality will be incorporated natively right into the Dialpad suite of apps, which includes voice and video along with customer service call center management and UberConference for conference calling.


2004. Vonage cuts Net phoning prices

 Internet phone service provider Vonage is the latest among a slew of leading Net telephony companies to cut prices in a battle for customers. Vonage, which is among the largest and most recognized providers of a technology known as voice over Internet Protocol (VoIP), on Monday slashed the price of monthly unlimited North American dialing from $35 to $30. The carrier's new monthly price puts its subscription rate on par with what's become the industry standard cost for Net phone call plans, made cheaper because they use the unregulated Net rather than the phone companies' highly regulated and taxed networks. Vonage's price cuts are likely to force smaller players into further dropping prices on calls to differentiate themselves. But Holder said Vonage won't likely change prices again, until it has the 450,000 subscribers it expects to reach sometime in the fall of 2005.