Dialpad is #7 in Top 18 Business Phone systems

Last updated: November 05, 2020
A business phone system that works the way it should. Reign in your remote workforce with a single place for business conversations, no matter the device or location. With mobile apps that make you feel like you’re working out of HQ, your business phone system now goes where you go. Understand why callers are reaching your business (plus what was said) with native Ai insights.

Positions in ratings


#7 in Top 18 Business Phone systems

#4 in Top 12 Call Center software

Alternatives


The best alternatives to Dialpad are: RingCentral, Google Voice, Grasshopper, Zoom Phone, Aircall, 8x8, Nextiva, Vonage, Skype for Business



Latest news about Dialpad


2020. Dialpad raises $100M Series E at a $1.2B valuation



Dialpad, the business-centric voice, video and contact-center service, has raised a $100 million Series E funding. The company says its valuation is over $1.2 billion after it has now raised a total of $245 million. The funding news comes only a few weeks after the company also announced its acquisition of video conferencing service Highfive, a move that brought deeper expertise in mobile video and conferencing room devices to the company. Recently, Dialpad has put a lot of emphasis on its AI solutions. Back in 2018, it launched its VoiceAI service, for example, and it now offers a number of AI solutions as part of its Voice Intelligence service (or Vi, as the company calls it). This includes a note-taking service, for example, as well as call transcripts and sentiment analysis, among other features.




2018. Dialpad acquired AI-startup TalkIQ



Dialpad, the business communications platform, has acquired TalkIQ to take an injection of artificial intelligence. TalkIQ can capture voice in near real time and apply sentiment analysis and analytics. This could provide a customer service operation with feedback in real time along with advice for managers when to intervene in a call. The TalkIQ functionality will be incorporated natively right into the Dialpad suite of apps, which includes voice and video along with customer service call center management and UberConference for conference calling.