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Dialpad vs Talkdesk
June 11, 2023 | Author: Adam Levine
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A business phone system that works the way it should. Reign in your remote workforce with a single place for business conversations, no matter the device or location. With mobile apps that make you feel like you’re working out of HQ, your business phone system now goes where you go. Understand why callers are reaching your business (plus what was said) with native Ai insights.
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World’s Leading Browser-based Call Center Software. Create a Call Center in 5 Minutes. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
Dialpad and Talkdesk are both cloud-based communication platforms that offer businesses modern and flexible solutions for managing their customer interactions. However, they have distinct differences that cater to different business needs.
Dialpad is a comprehensive communication platform that combines voice, video, messaging, and conferencing capabilities. It provides features such as intelligent call routing, voicemail transcription, analytics, and integrations with other business tools. Dialpad focuses on delivering a unified communications experience, empowering teams to collaborate seamlessly across various channels.
Talkdesk, on the other hand, is a contact center software designed to enhance customer service and support operations. It offers features like intelligent call routing, IVR (Interactive Voice Response), omnichannel support, and robust analytics and reporting. Talkdesk is specifically built to optimize contact center workflows and ensure efficient handling of customer inquiries and support tickets.
See also: Top 10 Business Phone systems
Dialpad is a comprehensive communication platform that combines voice, video, messaging, and conferencing capabilities. It provides features such as intelligent call routing, voicemail transcription, analytics, and integrations with other business tools. Dialpad focuses on delivering a unified communications experience, empowering teams to collaborate seamlessly across various channels.
Talkdesk, on the other hand, is a contact center software designed to enhance customer service and support operations. It offers features like intelligent call routing, IVR (Interactive Voice Response), omnichannel support, and robust analytics and reporting. Talkdesk is specifically built to optimize contact center workflows and ensure efficient handling of customer inquiries and support tickets.
See also: Top 10 Business Phone systems
Dialpad vs Talkdesk in our news:
2021. Talkdesk raises $230M for smart contact centers
Talkdesk, a leading provider of cloud-based contact center software, has recently announced securing $230 million in new Series D funding. Talkdesk leverages artificial intelligence and machine learning to enhance customer service for midmarket and enterprise businesses. With a customer base of over 1,800 companies, including IBM, Acxiom, Trivago, and Fujitsu, Talkdesk has established itself as a trusted solution in the industry. This year, the company introduced several new features, such as Talkdesk Workspace, a customizable interface for contact center teams, and Talkdesk Builder, a comprehensive set of tools for customization across workspaces, routing, reporting, and integrations. Additionally, Talkdesk launched specialized contact center tools tailored specifically for financial services and healthcare organizations. Notably, the company also introduced what it refers to as the "industry's first human-in-the-loop tool for contact centers," further facilitating the adoption of artificial intelligence solutions in the industry while ensuring a human touch in customer interactions.
2020. Dialpad raises $100M Series E at a $1.2B valuation
Dialpad, a voice, video, and contact-center service tailored for businesses, has successfully raised $100 million in Series E funding. With this latest investment, the company's valuation has surpassed $1.2 billion, following a total funding of $245 million. Notably, this funding announcement closely follows Dialpad's acquisition of the video conferencing service Highfive, a strategic move that bolsters its capabilities in mobile video and conference room devices. In recent times, Dialpad has placed significant focus on its AI solutions. In 2018, the company introduced its VoiceAI service, and it has since expanded its offering to include various AI-powered features under its Voice Intelligence service, known as Vi. These features encompass a note-taking service, call transcripts, sentiment analysis, and more. Note: The provided link is a placeholder and may not lead to the actual website.
2020. Dialpad acquires video conferencing service Highfive
VoIP provider Dialpad, known for its popular video conferencing service UberConference, has recently completed the acquisition of Highfive, a well-funded startup specializing in video conferencing solutions for conference rooms. With this strategic move, Dialpad is significantly reinforcing its focus on video capabilities. Although UberConference already includes video conferencing features, it has primarily gained recognition for its calling features. Alongside its conference call solutions and VoIP platform for businesses, Dialpad also provides a comprehensive contact center solution.
2018. Talkdesk nabs $100M for its smart call centers
Talkdesk, the provider of cloud-based contact center software, has secured $100 million in new funding, leading to a valuation of over $1 billion for the company. Employing artificial intelligence and machine learning, Talkdesk focuses on enhancing customer service and primarily caters to mid-market and enterprise businesses. Notable customers include IBM, Dropbox, Stitch Fix, and Farfetch. With Talkdesk, companies serving a large customer base can ensure that each customer can engage with the company through their preferred communication channel. When a customer contacts the customer service team, agents can access information about the customer's previous purchases, preferences, and past complaints, enabling personalized and efficient assistance.
2018. Dialpad acquired AI-startup TalkIQ
Dialpad, the platform for business communications, has made an acquisition to leverage artificial intelligence capabilities. The company has acquired TalkIQ, which specializes in capturing voice data in nearly real-time and applying sentiment analysis and analytics. This integration of AI technology allows for real-time feedback and provides valuable insights for customer service operations. Managers can receive guidance on when to intervene during a call. The functionalities of TalkIQ will be seamlessly integrated into the suite of Dialpad apps, including voice and video communication, customer service call center management, and UberConference for conference calling.
2015. Call Center software for SMBs Talkdesk raised $15 million
Talkdesk, a software company specializing in virtual call centers, has recently secured $15 million in funding. Talkdesk's software enables companies to establish call centers where customers can seek assistance and provide feedback. These calls are seamlessly integrated with internal databases like Salesforce and Zendesk, allowing customer service representatives to access relevant caller information and efficiently resolve issues or route customers to the appropriate personnel. When a customer contacts the customer service department and their call is handled through Talkdesk, the software automatically presents the representative with valuable details about the caller. This information may include order specifics, customer spending habits, name, and other pertinent details that facilitate quicker issue resolution.
