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Bomgar vs ConnectWise
June 19, 2023 | Author: Sandeep Sharma
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Secure Remote Support for Desktops and Devices. With Bomgar, support organizations can access and support nearly any remote computer or mobile device. Troubleshoot PCs and servers, provide remote assistance, train remote employees, or perform system maintenance, all with the highest levels of security.
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Business Software for Technology Providers. ConnectWise empowers technology solution providers to reach their goals faster with an award-winning business management software suite & much more.
Bomgar and ConnectWise are two popular software solutions that cater to different aspects of IT management.
Bomgar, now known as BeyondTrust Remote Support, is primarily focused on remote support and privileged access management. It enables IT support teams to securely access and control remote systems, assist end-users with technical issues, and collaborate with team members in real-time. Bomgar provides features like remote desktop control, file transfer, session recording, and advanced security measures to ensure secure remote access.
ConnectWise, on the other hand, is a comprehensive business management platform designed for managed service providers (MSPs). It offers a range of features including ticketing, project management, CRM, billing, and more. ConnectWise aims to streamline various aspects of MSP operations, enhance customer service, and improve overall business efficiency.
See also: Top 10 Repair Shop software
Bomgar, now known as BeyondTrust Remote Support, is primarily focused on remote support and privileged access management. It enables IT support teams to securely access and control remote systems, assist end-users with technical issues, and collaborate with team members in real-time. Bomgar provides features like remote desktop control, file transfer, session recording, and advanced security measures to ensure secure remote access.
ConnectWise, on the other hand, is a comprehensive business management platform designed for managed service providers (MSPs). It offers a range of features including ticketing, project management, CRM, billing, and more. ConnectWise aims to streamline various aspects of MSP operations, enhance customer service, and improve overall business efficiency.
See also: Top 10 Repair Shop software
Bomgar vs ConnectWise in our news:
2014. Symantec discontinued pcAnywhere. Recommend Bomgar instead
Symantec has recently announced the discontinuation of its stand-alone remote control product, pcAnywhere, along with the termination of support effective from November 3rd. However, Symantec is committed to ensuring a seamless transition for its customers. To facilitate this, the company recommends that pcAnywhere users upgrade to the Bomgar Remote Support Solution and has partnered with Bomgar to offer preferred pricing to customers. It's worth noting that pcAnywhere has encountered its own security breaches in the past. In 2012, Symantec advised pcAnywhere users to disable the software after its enterprise security source code was stolen and publicly disclosed. In contrast, Bomgar's solution adopts an appliance-based model. Unlike a point-to-point approach, which necessitates firewall configuration changes to function over the internet, Bomgar's solution operates without requiring such modifications. Both the customer and support representative connect to the appliance via outbound connections, mitigating the need for firewall adjustments.
