Salesforce Chatter alternatives

Salesforce Chatter
With Chatter, it’s easy to work together and know everything that’s happening in your company. Updates on people, groups, documents, and your application data come straight to you in real-time feeds
Salesforce Chatter alternatives are:
Jive, Yammer, SharePoint
Here are the latest news about Salesforce Chatter:

2014 Salesforce launches Community Cloud



Salesforce.com launched its 4th cloud (after Sales, Marketing, Service Clouds) - Salesforce1 Community Cloud. Essentially it's a remake of Salesforce Communities product released in June 2013. Unlike Chatter, that is focused on internal networking and collaboration, Community Cloud allows customers or partners to interact with one another and with company personnel if required. So it's something like a private LinkedIn. Community members can follow topics and people and identify their areas of expertise. Community cloud is linked to Service Cloud (unanswered or difficult questions can be escalated) and to Sales Cloud (new community memebers become leads,).  Features in today's launch become available in October. The Salesforce1 Community Cloud starts at $500 per month.



2013 Video: Salesforce announces Customer Revolution



Last week Salesforce released a new mobile app Chatter, which has now become the primary mobile interface for employees not only to the social intranet, but also to the CRM system. In addition, the mobile Chatter is now more convenient communication and collaboration channel between company and customers. But just to say that the new app is "more convenient" - is not the Salesforce style. They came up with the whole legend of customer revolution that has already begun. They say that your customers are mobile and they already know how to use their phones. And at any time (when they have free time), they can destroy your business if they see that your company is not responsive enough to their problems and needs. This video will give you the creeps. Watch.



2011 Benioff: goodbye Cloud, hello Social



On Friday nobody wants to read long news. Good video is much better. This is the video that was shown at the opening of the Dreamforce 2011 conference - probably the most glamorous event in the IT-industry. This video marks the focus change of Marc Benioff and his Salesforce. Last eight years the Dreamforce conference started and ended with the word Cloud. Now it changed. Moreover, one of the main news of this year conference was the opportunity for Salesforce customers to store part of their data on a local server, not in the Cloud. And the new main focus for Salesforce is Social Enterprise. Benioff is comparing modern companies with the Arab countries falling under revolutions: "Either CEOs will make their companies social, or customers and employees will depose them like Muammar Gaddafi". So what should a company do to become social?

According to Benioff, companies should do three things:

1. create a social customer base (with the social information about clients). The customer information should be updated from web sources and monitored
2. create a social network for employees
3. create communities of customers and partners

The last two goals are soppused to reach with the help of Salesforce Chatter that became the star of Dreamforce 2011 (we have already reviewed it).



2011 New Saleseforce Chatter: extranet groups, real-time chat, screen-sharing, HTML5

Salesforce Chatter chat
Your company still don't use the (free) Chatter? Then Salesforce is coming to you. Today, the company has introduced the new version of this social collaboration tool. The new Chatter absorbed the functionality of the web-conferencing tool DimDim, that Salesforce acquired earlier this year. Now Chatter allows to see the online status of other users, communicate with them in real-time chat and even start screen-sharing sessions. The chat and screen-sharing support the group mode. In addition, Chatter now allows you to collaborate not only internally but also with external users. Now you can create an private group and invite your customers and partners to it.

Salesforce Chatter groups
With the new REST API (which is called the Chatter Connect) it will be easier to integrate Chatter with external systems. First of all - with MS Sharepoint. Now you can embed Chatter Sharepoint streams into Sharepoint MySite or TeamSite and collaborate on files stored in Sharepoint.

Salesforce Chatter iPad
Another big upgrade is the new HTML5 mobile interface - Touch.Salesforce.com. The interface supports any mobile devices with touchscreen. Moreover, such interface was designed not only for Chatter, but also for Salesforce CRM and Service Cloud. This is yet another sign that HTML5 interfaces are replacing the native mobile apps.

The new features are coming in early 2012.



2011 Yammer reminded Benioff, where the Chatter came from


In the past few days, the hype around Salesforce Chatter overshadows all other Enterprise 2.0 news. And of course, the developers of Chatter's main rival - Yammer have taken the chance to get a share of public attention and reminded Salesforce boss about how all this stuff was started. It started 3 years ago, when at the startup contest Techcrunch50 Yammer team introduced the world's first enterprise microblogging tool. Marc Benioff was the judge there and he expressed his excitement about the new service. And now, 3 years later Salesforce has introduced the Yammer's twin - Chatter.com. However, Yammer developers say that during those 3 years they where busy adding new features and have built much more advanced functionality and market progress. Yammer's progress is really amazing, but now it will be hard for them to compete with FREE Chatter.