Knowledge Management software

Updated: June 21, 2020

2020. Onna, the ‘knowledge integration platform’ for workplace apps, raises $27M

Onna, the “knowledge integration platform” (KIP) that counts Dropbox and Slack as backers, has raised $27 million in Series B funding. Founded in 2015, Barcelona and New York-based Onna integrates with a plethora of workplace apps, including Slack, Dropbox, G Suite, Microsoft 365 and Salesforce, to help unlock the proprietary knowledge stored in a company’s various cloud and on-premise software. Typical applications for a KIP include compliance, governance, archiving and “eDiscovery.” From communication apps to cloud storage to HR platforms, the idea is to unify all of this data and make it searchable but in a way that is secure and protects existing permissions and privacy.

2018. TheBrain 9 gets new interface, attachment previews, timeline and mind mapping view

TheBrain Technologies released the newest release of its dynamic visualization and knowledge management software TheBrain 9. New features include brand-new native user interface, scaling to millions of objects. Featuring a powerful and more robust backend, TheBrain 9 starts faster, is more responsive and scales better. TheBrain was rewritten as a native application and optimized for the OS-specific features on Windows, macOS, iOS and Android. The all-new timeline features a zooming interface that smoothly scales from one day to multiple years. Events can be synced with Google Calendar and associated directly with thoughts and links. Advanced content display provides built-In viewing of attachments. The new Notes editor separates content and presentation, allowing flexible idea capture that can be styled easily. The new mind map view which dynamically creates a traditional mind map display from any starting point within a Brain, enabling one-click access to hundreds of topic-specific notes, files, web pages and other attached content.

2010. OTRS ITSM 2.0 - the first open-source ITIL certified solution

Many companies use OTRS as a helpdesk-system for two reasons: it is free and is perfect for integration with web site and email. Now, OTRS can be also adopted by sysadmins and IT departments (even in large companies) - the new version OTRS ITSM 2.0 has been officially certified by expert company PinkVERIFY of compatibility with six ITIL v3 processes. As you know, ITIL - is the library of recommendations and best practices for managing IT infrastructure. OTRS ITSM has been around for about 3 years. Until today, it featured incident management, problem management, configuration management, SLA management and knowledge management. Version 2.0 added change management to that list. Now OTRS ITSM allows you to control such processes as setting up new employee with a laptop, implementing new systems and equipment, upgrading licensed software.

2009. Social Software leaders: Jive, SocialText and NewsGator

Social Software adopts consumer web achievements (wikis, blogs, profiles, tags, ratings, social connections, people search, micro-blogging) in the enterprise environment. Of course, today almost all software vendors say that their software provides social computing, but in most cases it's only PR pitches and their software is not really social. At the same time there are few "native social software" solutions, that provide a social layer for company intranet and really enable it to achieve the social software objectives: create enterprise-wide community and improve collaboration. The most successful on this market are 3 solutions: Jive SBS, SocialText and NewsGator Social Sites. All these system provide a wide range of social tools, so that clients don't need to deploy several solutions for different tasks (content management, collaboration, internal community). Unlike other perspective startups like PBWorks, Confluence and MindTouch, the three leaders grew out from their original narrow niches. Besides, these solutions managed to provide enterprise-class level of security and control, all of them provide in-house solution. And there is one more reason of their success - MS Sharepoint integration.Sharepoint 2007, itself isn't social software. But, Steve Ballmer is right, Sharepoint is the very system that brings social computing into the enterprise. Sharepoint is so widely used as a intranet solution, that all social vendors have to use it as a platform. Of course, Microsoft wants to get rid of these social add-ons and earn money on social layer itself with Sharepoint 2010. But it seams not so scary for Jive, SocialText and NewsGator. Jive SBS Jive Social Business Suite (formal Clearspace) yesterday raised another $US 12M in fundingна. This software was started as an internal community, and later was combined with customer community and public Social Web. Jive is more expensive than its competitors, but nevertheless, according to user ratings and Gartner reports - it's a market leader. Interesting that at first Jive was positioned as Sharepoint alternative and it was integrated with Sharepoint only this month. SocialText SocialText - just two years ago was the most popular business wiki. But then it started growing, added profiles, social connections, personalized home pages, activity streams and micro-blogs. Their most recent feature is social spreadsheets (something between wiki and excel). Socialtext - is the most socialist product. First,  it's open-source, and second, it's quite inexpensive and even provides 50-user SaaS version for free. Newsgator Newsgator Social Sites - grew out from enterprise RSS solution. This system raised its popularity only thanks to Sharepoint, as Nesgator is a set of templates, web-parts and add-ons for Sharepoint. In 2007 Microsoft selected Newsgator as a primary provider of social tools for Sharepoint and assured its bright future. Newsgator adds to Sharepoint communities, RSS, enhanced profiles, social connections, tags, activity streams, content rating, knowledge management. In September Newsgator unveiled micro-blogging tool.Speaking about Social Software market we should also  mention IBM Lotus Connections. This system was reborn this year with version 2.5 release and got a lot of positive reviews. But this software has one big problem - it wants to replace Sharepoint, rather than integrate with it.

2008. Socialcast brings knowledge sharing to the Enterprise

We like the sense of community, the sharing of info and the knowledge that we can tap into with just a few words. Wouldn’t that sort of knowledge sharing and interaction help foster better communication within an organization as well? Socialcast thinks so and their hosted team messaging service is designed to do just that. The service allows companies to aggregate information and encourage communication and collaboration within their organization, much like we do externally with tools like Twitter. Each user is able to create a profile and share information, status updates, documents, links and more with their co-workers. The user profiles are completely customizable and can include custom questions as well as the ability for users to include links to other accounts like, Digg, LinkedIn or even their personal blogs. All of this can be controlled or limited in the administration panel to meet the needs of your particular deployment.

2008. Salesforce wants to be a force in knowledge management too…

Salesforce started off with CRM - a product that seeks to manage a companies sales processes. Sales processes are just one form of knowledge management so it’s not hard to see the fit with Salesforce’s latest acquisition, InStranet. Instranet sell a tool called Dimensions that has a whole lot of potential to make sense of the rapidly growing amount of information that is at hand in business.  Dimensions manages and sorts the knowledge base of a company so that when a customer makes an information request, Instranet can sort through the screed of information that is irrelevant to the query, but can serve up the information that is of relevance. Dimensions allows a business to accumulate masses of data, secure in the knowledge that the information is readily accessible.