Top 10: Knowledge Management software

2022. Sana raises $34M for its AI-based knowledge management and learning platform for workplaces



Sana Labs, which provides an AI-based platform to help people manage information at work, and subsequently to use that data as a resource for e-learning within the organization — has raised $34M. There are a lot of knowledge management, enterprise learning and enterprise search products on the market today, but what Sana believes it has struck on uniquely is a platform that combines all three to work together: a knowledge management-meets-enterprise-search-meets-e-learning platform. The crux of Sana is a platform and AI engine that connects to all of the different apps that an organization uses in the workplace — Salesforce, e-mail, Notion, Github, Slack, Trello, Asana, and whatever else you might have to capture, source or store information and communicate with others.


2021. Zoho unveiled Zoho Learn - knowledge and learning management platform



Zoho Learn is a new all-in-one knowledge and learning management solution to create, manage, and share organizational knowledge, curate training programs, evaluate the understanding of your learners, and analyze their progress with training materials. Using the service you can organize knowledge effectively, share knowledge with your peers, build simple and highly interactive courses with the drag and drop course builder, build quizzes with a wide range of question and answer types and grade your learners, track the performance and completion rates of individual learners to identify their overall involvement in the courses, Allow learners to share their expertise and contribute to a topic with lesson-based discussion boards. The pricing is based on the number of users in your organization and starts at $1/user/month.

2021. Scribe launches knowledge-capturing software that gets employees on the same page



Employees come and go, often taking their knowledge with them. There are also times when just a handful of employees know how to do something and don’t have time to provide a mass tutorial. That’s where Scribe comes in. Its software records movement and clicks and converts them into a step-by-step guide in less than a minute with screenshots and text that is editable and shareable. The information can be recorded from a Chrome extension or desktop app and also live in a repository until it is needed. Scribe is now being used by over 10,000 organizations globally as a way to share with others how to do something. These include use cases by organizations outside of those initially targeted by Smith and Podolny, like governments and schools.


2021. SaaS knowledge management service Typed closes $2.5M seed round



Business Canvas, the South Korean document management SaaS company behind Typed, has raised a $2.5 million seed round. The money will be used for accelerating product development and the global launch of an open beta for its AI-powered document management platform. Business Canvas is hoping to solve the information overhaul challenge that every knowledge worker and writer faces: spending more time on research and file organization than the actual content output they need to create. Through a network that intelligently tracks and organizes files based on the user’s interactions, Typed brings together knowledge from different websites and applications into one simple-to-use and quick-to-learn digital workspace.


2021. “Knowledge-as-a-service” platform Lynk lands funding from UBS’ Investment Bank – TechCrunch



Lynk, the “knowledge-as-a-service” platform with more than 840,000 experts, has closed $29 million Series B. Lynk uses machine learning algorithms to match users with experts on its platform. Its goal is to connect its clients, including financial institutions and government organizations, with people they might not usually find online or at traditional consultancy.


2020. Onna, the ‘knowledge integration platform’ for workplace apps, raises $27M



Onna, the “knowledge integration platform” (KIP) that counts Dropbox and Slack as backers, has raised $27 million in Series B funding. Founded in 2015, Barcelona and New York-based Onna integrates with a plethora of workplace apps, including Slack, Dropbox, G Suite, Microsoft 365 and Salesforce, to help unlock the proprietary knowledge stored in a company’s various cloud and on-premise software. Typical applications for a KIP include compliance, governance, archiving and “eDiscovery.” From communication apps to cloud storage to HR platforms, the idea is to unify all of this data and make it searchable but in a way that is secure and protects existing permissions and privacy.


2018. TheBrain 9 gets new interface, attachment previews, timeline and mind mapping view



TheBrain Technologies released the newest release of its dynamic visualization and knowledge management software TheBrain 9. New features include brand-new native user interface, scaling to millions of objects. Featuring a powerful and more robust backend, TheBrain 9 starts faster, is more responsive and scales better. TheBrain was rewritten as a native application and optimized for the OS-specific features on Windows, macOS, iOS and Android. The all-new timeline features a zooming interface that smoothly scales from one day to multiple years. Events can be synced with Google Calendar and associated directly with thoughts and links. Advanced content display provides built-In viewing of attachments. The new Notes editor separates content and presentation, allowing flexible idea capture that can be styled easily. The new mind map view which dynamically creates a traditional mind map display from any starting point within a Brain, enabling one-click access to hundreds of topic-specific notes, files, web pages and other attached content.


2010. OTRS ITSM 2.0 - the first open-source ITIL certified solution



Many companies use OTRS as a helpdesk-system for two reasons: it is free and is perfect for integration with web site and email. Now, OTRS can be also adopted by sysadmins and IT departments (even in large companies) - the new version OTRS ITSM 2.0 has been officially certified by expert company PinkVERIFY of compatibility with six ITIL v3 processes. As you know, ITIL - is the library of recommendations and best practices for managing IT infrastructure. OTRS ITSM has been around for about 3 years. Until today, it featured incident management, problem management, configuration management, SLA management and knowledge management. Version 2.0 added change management to that list. Now OTRS ITSM allows you to control such processes as setting up new employee with a laptop, implementing new systems and equipment, upgrading licensed software.


2009. Social Software leaders: Jive, SocialText and NewsGator



Social Software adopts consumer web achievements (wikis, blogs, profiles, tags, ratings, social connections, people search, micro-blogging) in the enterprise environment. Of course, today almost all software vendors say that their software provides social computing, but in most cases it's only PR pitches and their software is not really social. At the same time there are few "native social software" solutions, that provide a social layer for company intranet and really enable it to achieve the social software objectives: create enterprise-wide community and improve collaboration. The most successful on this market are 3 solutions: Jive SBS, SocialText and NewsGator Social Sites.


2008. Socialcast brings knowledge sharing to the Enterprise



We like the sense of community, the sharing of info and the knowledge that we can tap into with just a few words. Wouldn’t that sort of knowledge sharing and interaction help foster better communication within an organization as well? Socialcast thinks so and their hosted team messaging service is designed to do just that. The service allows companies to aggregate information and encourage communication and collaboration within their organization, much like we do externally with tools like Twitter. Each user is able to create a profile and share information, status updates, documents, links and more with their co-workers. The user profiles are completely customizable and can include custom questions as well as the ability for users to include links to other accounts like last.fm, Digg, LinkedIn or even their personal blogs. All of this can be controlled or limited in the administration panel to meet the needs of your particular deployment.


2008. Salesforce wants to be a force in knowledge management too…



Salesforce started off with CRM - a product that seeks to manage a companies sales processes. Sales processes are just one form of knowledge management so it’s not hard to see the fit with Salesforce’s latest acquisition, InStranet. Instranet sell a tool called Dimensions that has a whole lot of potential to make sense of the rapidly growing amount of information that is at hand in business.  Dimensions manages and sorts the knowledge base of a company so that when a customer makes an information request, Instranet can sort through the screed of information that is irrelevant to the query, but can serve up the information that is of relevance. Dimensions allows a business to accumulate masses of data, secure in the knowledge that the information is readily accessible.