Microsoft Dynamics CRM Online adds iPad, Yammer support
March 06, 2013 | Author: Adam Levine
Recently Terrasoft released mobile (iOS and Android) apps for its BPMonline CRM, and may be it remembered to Microsoft that the users of its CRM system also want to have a normal mobile access to customer data. Microsoft promised to release the mobile client for Microsoft Dynamics CRM back in May 2012, then at the end of the last year, then by February 2013. It's now March and Microsoft has really launched something. But it's not a full-fledged mobile app, but just a web interface for the iPad browser, which of course, can't work offline and has many limitations. When the normal mobile CRM app will appear? Microsoft promises "in the first half of this year."
But Microsoft has a Yammer - the social intranet, that Terrasoft doesn't provide. And Microsoft has integrated this Yammer with Microsoft Dynamics CRM Online, to make the system more collaborative. However, Microsoft Dynamics CRM already had the similar module - Activity Feeds, that provides almost the same functionality. So this news - is intended only to attract Yammer users to Microsoft's CRM (actually, this was the main reason why Microsoft acquired Yammer).
See also: Top 10 Enterprise Social Software