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SolarWinds vs Web Help Desk
May 19, 2023 | Author: Sandeep Sharma
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Monitor & manage your network with unified visibility into fault, performance, availability, traffic, & configurations. Get instant visibility across all system resources that can impact application performance and fix them fast. Find, analyze & resolve your toughest performance issues on SQL Server, Oracle, Sybase, and DB2. Automate 24x7 security monitoring and response to stop threats in their tracks and maintain continuous compliance.
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Intuitive help desk software by Web Help Desk includes: cross-platform help desk software, asset management software, knowledge base software, more.
SolarWinds and Web Help Desk are both popular IT help desk software solutions that assist organizations in managing and resolving customer support tickets and service requests. SolarWinds Help Desk is a comprehensive IT service management (ITSM) platform that offers features such as incident management, problem management, change management, asset management, and service catalog. It provides a centralized platform for IT teams to efficiently track and resolve customer issues, ensuring a smooth and streamlined support experience. On the other hand, Web Help Desk, developed by SolarWinds, is a focused and user-friendly help desk software that caters to the specific needs of IT support teams. It offers ticketing management, asset management, knowledge base, and reporting capabilities, allowing organizations to effectively track and resolve customer issues.
See also: Top 10 Helpdesk software
See also: Top 10 Helpdesk software
SolarWinds vs Web Help Desk in our news:
2018. SolarWinds acquires log-monitoring service Loggly
SolarWinds, an IT management company, has recently completed the acquisition of the cloud-based log-monitoring and analytics service, Loggly. Loggly's marketing materials highlight that a significant portion of the Fortune 500, including renowned companies like Lenovo, Pizza Hut, and Dell, utilize their services. SolarWinds states that this strategic acquisition will expand their engineering and analytics expertise, contributing to the development of a comprehensive monitoring platform. Despite its history of acquiring various companies, including Pingdom, SolarWinds intends to maintain the Loggly brand and product as an ongoing entity.
