NICE inContact vs RingCentral
May 21, 2023 | Author: Adam Levine
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As the leading cloud contact center provider, we are creating tomorrow’s contact center today with innovative call center technology and a commitment to outstanding service. inContact provides cloud contact center management technology that integrates with leading CRM platforms to unify your customer experience (CX).
NICE inContact and RingCentral are both cloud-based communication and contact center solutions that offer a range of features for businesses. NICE inContact focuses primarily on contact center solutions, providing omnichannel routing, workforce management, analytics, and customer experience management tools. It emphasizes delivering excellent customer service through advanced contact routing and engagement capabilities. RingCentral, on the other hand, offers a broader suite of unified communication and collaboration tools, including voice, video, messaging, and team collaboration features. It provides a comprehensive communication platform for businesses of all sizes, integrating seamlessly with various business applications and offering flexible deployment options.
See also: Top 10 Call Center software
See also: Top 10 Call Center software
NICE inContact vs RingCentral in our news:
2019. Avaya partners with RingCentral to provide cloud offering
After extensive deliberation regarding sale and merger possibilities, Avaya has recently announced a significant strategic partnership with a $500 million contribution from RingCentral. Avaya, having emerged from a bankruptcy filing in 2017, now faces increasing competition from industry giants such as Microsoft Corp and Amazon Web Services. These competitors provide comparable communication services through software deployed within cloud data centers—an area where Avaya has encountered challenges, unlike RingCentral, which is a key player in the field. As part of the agreement, Avaya will leverage RingCentral's expertise in cloud technology to offer a new comprehensive solution. Both companies will contribute funds towards the sales and marketing efforts of this cloud-based product.
2007. RingCentral allows to manage your calls, save money with VoIP
RingCentral, the phone call management service, is introducing a range of VoIP plans known as DigitalLine, providing users with the flexibility to utilize VoIP alongside or in place of their existing landlines. The implementation of the new VoIP system is straightforward and user-friendly. Users have the option to configure incoming calls to be received through VoIP, enabling them to manage and receive phone calls even when they are away from their landline. Additionally, various minute packages are available for making outgoing calls using VoIP, including an unlimited plan for outgoing VoIP calls at an approximate cost of $25 per month. Unlike consumer-oriented VoIP services such as Vonage, Skype, or Comcast's DigitalVoice, RingCentral is primarily targeting the multi-line business community that seeks to efficiently handle multiple lines without the need for additional hardware or staff. This solution is particularly beneficial for small business owners as it offers extensive customization options for handling incoming calls, including the ability to establish advanced rules or dynamically redirect calls using the SoftPhone, a virtual phone call manager.