ManageEngine vs OTRS
Last updated: April 30, 2010
ManageEngine crafts comprehensive IT management software for all your business needs. We have complete and easy solutions for even your most difficult IT management problems, from keeping your business safe, to ensuring high availability, to making your users happy. We’re bringing IT together so you don’t have to.
OTRS is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. Like alternative solutions it is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.
ManageEngine vs OTRS in our news:
2010. OTRS ITSM 2.0 - the first open-source ITIL certified solution
Many companies use OTRS as a helpdesk-system for two reasons: it is free and is perfect for integration with web site and email. Now, OTRS can be also adopted by sysadmins and IT departments (even in large companies) - the new version OTRS ITSM 2.0 has been officially certified by expert company PinkVERIFY of compatibility with six ITIL v3 processes. As you know, ITIL - is the library of recommendations and best practices for managing IT infrastructure. OTRS ITSM has been around for about 3 years. Until today, it featured incident management, problem management, configuration management, SLA management and knowledge management. Version 2.0 added change management to that list. Now OTRS ITSM allows you to control such processes as setting up new employee with a laptop, implementing new systems and equipment, upgrading licensed software.
2009. Zoho launches cloud version of ManageEngine
Zoho is making ManageEngine (its suite of network, systems and security management software solutions) available in SaaS model, beginning with OpManager On-Demand, an integrated network and systems management suite. Throughout the year, ManageEngine will continue rolling-out SaaS versions of its complete family of popular management applications, which today are used by more than 35,000 companies around the world. ManageEngine OpManager On-Demand collects fault and performance data across servers, desktops and applications and displays that information in a business-centric management view, illustrating the way business services are impacted by any disruption in the infrastructure. Because the application is offered as a service, there is no need for administrators to buy and provision servers; no time spent installing and configuring software; and licensing fees are based on a pay-as-you-go model; all of which significantly reduces cost, effort and time-to-value.