Facebook Workplace vs Salesforce Chatter
Last updated: October 12, 2019
Facebook Workplace is business alternative to Facebook. Connect everyone in your company and turn ideas into action. Through group discussion, a personalised News Feed, and voice and video calling, work together and get more done. Workplace is an ad-free space, separate from your personal Facebook account.
With Chatter, it’s easy to work together and know everything that’s happening in your company. Updates on people, groups, documents, and your application data come straight to you in real-time feeds. It's better than alternative solutions for Salesforce users.
Facebook Workplace vs Salesforce Chatter in our news:
2019 - Facebook Workplace dives into enterprise video content management
To capitalize on Facebook’s growing focus on video in its consumer service, Facebook Workplace has undertaken several steps of its own into video. It’s releasing a special app that can be used on the Portal, Facebook’s video screen; and alongside that, it’s announcing new video features: captioning at the bottom of videos; auto-translating starting with 14 languages; and a new P2P architecture that will speed up video transmission for those who might be watching videos on Workplace in places where bandwidth is constrained. It’s a way for Workplace (and Facebook) to differentiate the experience and use cases for the product to businesses, which might already be using Slack but might consider buying this as well, if not migrating away from the other product altogether.
2018 - Facebook Workplace gets 50 new app integrations to win over Microsoft Teams
Facebook has added to its Workplace business software with 50 new app integrations from the likes of ServiceNow, Atlassian’s Jira Cloud and Microsoft Sharepoint. Workplace had only a handful of integrations at first, including Office 365, Salesforce and OneDrive. The new integrations mean that it is extending its focus from collaboration to automation and IT integration, The integrations are available through the new Workplace app discovery portal that include also SurveyMonkey, Cornerstone onDemand, Workday, and Smartsheet. So we may assume that Facebook Workplace gets more integrations if compared vs Microsoft Teams
2017 - Facebook Workplace gets standalone mobile apps
Facebook Workplace, the business-focused version of Facebook, is officially breaking out messaging features into a standalone app for desktop and mobile called Workplace Chat. Now, Workplace users can access messaging features like screen and file sharing, private and group messages, and video calling all in one app. Speaking of video calling, Facebook plans to add group video calling to Workplace's repertoire of messaging features "in the coming months." Facebook Workplace now counts more than 30,000 businesses and organizations using the software. That group, more than double what Workplace claimed six months ago, includes names like Starbucks, Spotify, Lyft, and Walmart. The conclusion is that Facebook Workplace provides more native apps than Jive
2017 - Facebook Workplace gets desktop app to take on Slack
Facebook has launched official desktop PC and Mac chat apps with screen sharing — two features users have been begging for. Right now, they’re only available for Workplace, Facebook’s enterprise collaboration software that competes with Slack and other business apps. Workplace has over 14,000 businesses on board paying $1 to $3 per user, and recently signed up Wal-Mart. Screensharing could help Workplace attract more clients and disrupt the clunky screen sharing of alternative apps like Skype and WebEx. It’s clear that Facebook is applying its rapid development style in an bid to conquer offices with an all-in-one collaboration app while competitors only offer a piece of the puzzle.
2017 - Facebook introduced bots into Workplace to fight Salesforce Chatter
Facebook announced a bunch of updates to its Workplace by Facebook team communications tool. The company is also introducing bots into the Workplace experience in both Messenger and Group chat, which puts it on par with what Slack has been doing for some time. These bots are powerful entities, which you can call upon to help out. For instance, if there is an equipment problem, you could call on @repairbot to find someone to fix it. Developers can build bots for work chat and for Groups to do tasks like help order food or order a Lyft. Workplace also gets new integrations with Box, Microsoft and Quip/Salesforce. That means when you share a file in a Facebook group, instead of just a link, you’ll see a thumbnail and when you click it, you go directly to the file for editing or commenting.
2016 - Facebook Workplace will open app store to compete with Slack
One of the success secrets of the super-popular collaboration service Slack is its ability to easily integrate third-party business apps. For example, it lets your team quickly discuss the new deal pulled from CRM system or process the new ticket that came from Helpdesk or add to discussion a customer that is using Skype. Facebook has found out this secret and now wants to replicate it in its new enterprise social network Workplace. For this they are launching a platform for developers that enables easy integration with other apps. Then these integrations will appear in the Workplace app store. For now the network features integration with Google's G Suite, Microsoft's cloud Active Directory and with single sign-on services Okta and OneLogin.
2016 - Facebook launched enterprise social network Workplace to compete with Yammer
After two-year testing Facebook at last opened the enterprise version of its social network called Workplace. It's the copy of Facebook, but separate for each company. Employee accounts are not linked to their Facebook accounts. Otherwise it provides the same social tools: profiles, newsfeed, groups, chat, live-presentations, video-calls. The pricing starts from $3/user/month. The product will fit large companies that intend to build a team from hundreds and thousands of employees that don't know each other. Of course it's not the first internal social network on the market, but may be Facebook knows some secret ingredient and will revolutionize the Enterprise (like iPad, that wasn't the first tablet on the market). For example, if many companies deploy Workspace, and Facebook adds inter-corporate social tools - it may give interesting results.
2015 - Salesforce adds shopping layer to its Community Cloud. Beware Get Satisfaction
Customers of Salesforce Community Cloud will soon be able to add their own buy buttons. The Community Cloud allows businesses to build sites where customers can interact with the company and with each other. For example, Avid Technology, which makes audio and video production tools, has used these Community Cloud capabilities to support its Artist Community, where users can buy and sell sound effects, stock footage and other music and video clips from each other. Other early customers include Neil Young’s PonoMusic and the Deloitte Digital Hub. Mike Stone, the senior vice president of marketing for Salesforce Community Cloud, said that the Customer Cloud can automatically recommend the right product that’s relevant in a given discussion: “We’re really using the social graph and what we understand about how the community is evolving to go and make those recommendations.”
2014 - Salesforce launches Community Cloud to take on Yammer
Salesforce.com launched its 4th cloud (after Sales, Marketing, Service Clouds) - Salesforce1 Community Cloud. Essentially it's a remake of Salesforce Communities product released in June 2013. Unlike Chatter, that is focused on internal networking and collaboration, Community Cloud allows customers or partners to interact with one another and with company personnel if required. So it's something like a private LinkedIn. Community members can follow topics and people and identify their areas of expertise. Community cloud is linked to Service Cloud (unanswered or difficult questions can be escalated) and to Sales Cloud (new community memebers become leads,). Features in today's launch become available in October. The Salesforce1 Community Cloud starts at $500 per month.
2013 - Video: Salesforce announces Customer Revolution. Jive should better react
Last week Salesforce released a new mobile app Chatter, which has now become the primary mobile interface for employees not only to the social intranet, but also to the CRM system. In addition, the mobile Chatter is now more convenient communication and collaboration channel between company and customers. But just to say that the new app is "more convenient" - is not the Salesforce style. They came up with the whole legend of customer revolution that has already begun. They say that your customers are mobile and they already know how to use their phones. And at any time (when they have free time), they can destroy your business if they see that your company is not responsive enough to their problems and needs. This video will give you the creeps. Watch.