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Cisco Contact Center vs Genesys
June 05, 2023 | Author: Adam Levine
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Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
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Genesys provides scalability, agility and security. Genesys cloud contact center solutions can improve your customer's journey by increasing personalization and by delivering consistent, connected customer experiences across touchpoints. We meet your customers’ specific channel preferences, such as mobile, SMS and social. Choosing a cloud contact center solution can help your organization achieve these objectives while getting to market faster, and with more flexibility.
Cisco Contact Center and Genesys are two leading providers of contact center solutions, each with its own unique offerings. Cisco Contact Center provides a comprehensive suite of communication and customer engagement tools, including voice, chat, email, and social media integration. They prioritize seamless omnichannel experiences and offer advanced features such as intelligent routing, workforce optimization, and real-time analytics. Cisco's solutions are known for their scalability, reliability, and integration with other Cisco products. On the other hand, Genesys specializes in omnichannel customer engagement solutions, focusing on delivering personalized and contextual interactions across multiple channels. They offer a wide range of features such as routing, self-service options, and workforce optimization. Genesys places a strong emphasis on AI-powered automation and analytics to drive better customer experiences.
See also: Top 10 Call Center software
See also: Top 10 Call Center software
Cisco Contact Center vs Genesys in our news:
2021. Genesys acquires Bold360 from LogMeIn
Genesys, a prominent global provider of contact center solutions, has successfully concluded the acquisition of Bold360 from LogMeIn, thus advancing its vision of Experience as a Service(SM). Bold360 is renowned for its cutting-edge digital capabilities, including customer chat, conversational AI, dynamic knowledge base, and intuitive agent experience. Through the integration of Bold360's complementary features with the Genesys AI and data platform, as well as its partner ecosystem, Genesys empowers companies to deliver seamless, context-based, and personalized experiences across all aspects of their business and channels. By incorporating Bold360, Genesys accelerates its vision for Experience as a Service, reimagining how empathy can intricately connect marketing, sales, and service experiences to benefit customers.
