Avaya vs Genesys
Last updated: May 04, 2021
With Avaya platform that delivers rock-solid reliability and remarkable adaptability, you can support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.
Genesys provides scalability, agility and security. Genesys cloud contact center solutions can improve your customer's journey by increasing personalization and by delivering consistent, connected customer experiences across touchpoints. We meet your customers’ specific channel preferences, such as mobile, SMS and social. Choosing a cloud contact center solution can help your organization achieve these objectives while getting to market faster, and with more flexibility.
Avaya vs Genesys in our news:
2021. Genesys acquires Bold360 from LogMeIn
Genesys, a global leader in contact centre solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including customer chat, conversational AI, dynamic knowledge base and intuitive agent experience. By uniting Bold360’s complementary capabilities with the Genesys AI and data platform and partner ecosystem, Genesys will enable companies to deliver experiences that are fluid, context-based and personalised across any part of their business or channel. With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers.