With the latest iOS 12 release, Zoho Vault users can now autofill usernames and passwords on Safari and other third-party apps. Users can enjoy a seamless login experience to their everyday apps without compromising security. You can also access passwords stored in Zoho vault using Siri Shortcuts by creating personalized phrases
A year ago Microsoft introduced its first Dynamics 365 AI solutions and today it’s expanding this portfolio with the launch of three new products: Dynamics 365 AI for Sales, Customer Service and Market Insights. Dynamics 365 AI for Sales, unsurprisingly, is meant to help sales teams get deeper insights into their prospects using sentiment analysis. That’s obviously among the most basic of machine learning applications these days, but AI for Sales also helps these salespeople understand what actions they should take next and which prospects to prioritize. Similarly, the Customer Service app focuses on using natural language understanding to understand and predict customer service problems and leverage virtual agents to lower costs. Finally, Dynamics 365 AI for Market Insights does just what the name implies: it provides teams with data about social sentiment, but this, too, goes a bit deeper.
Website building platform Strikingly has raised a $10 million Series A+. When Strikingly launched back in 2012, it set itself apart from other website builders by focusing on easy to build, but polished-looking mobile responsive sites. Now mobile responsive sites are de rigueur for any website builder, but one of the things that continues to differentiate Strikingly from its competitors (a partial list includes Wix, Weebly, Squarespace and WordPress) is its ease of use. The company claims that the average time to launch a new website with Strikingly’s editor is just 10 minutes.
Google officially announced that Inbox by Gmail, the company’s experimental email client for Gmail, will shut down at the end of March 2019. Google says it’s making this change to put its focus “solely on Gmail.” While that makes sense, it’s a shame to see Inbox sail into the setting sun, given that it pioneered many of the features that have now become part of the new Gmail. While the new Gmail now has most of Inbox’s features, one that is sorely missing is trip bundles. This useful feature, which automatically groups all of your flight, hotel, event and car reservations into a single bundle, is one of Inbox’s best features. Google plans to bring this to Gmail early next year — hopefully well before Inbox shuts down.
Mozilla shut down Firefox's support for Windows XP and Windows Vista, ending browser security updates for the outdated operating systems. Support for the two past-expiration-date OSes - Microsoft dropped Windows XP in April 2014, Vista in April 2017 - ended with Firefox ESR 52.9, which was released June 26. That version was supplanted by Firefox ESR 60.2 on Sept. 4. Firefox ESR, for "Extended Support Release," is a version Mozilla issues to customers - primarily business users - who value stability over sexy new features. Unlike the standard Firefox, each ESR version receives only security updates during its tenure. About once a year, Mozilla replaces the existing ESR with the then-current Firefox, then maintains both the old and new ESR versions during a 12-week overlap period. Firefox ESR 52's overlap with ESR 60 began May 7, when the latter launched, and ended Sept. 4, when that date's security patches were not provided for the former. The only Top 5 browser still supporting Windows XP is Opera.
Zendesk has acquired Base, a startup that provides CRM for small business. While Base might not be as well known as Salesforce, Microsoft or Oracle in the CRM game, it has created a sophisticated sales force automation platform, complete with its own artificial intelligence underpinnings. If the core of customer data includes customer service, CRM and marketing, Base gives Zendesk one more of those missing components. Base was founded in 2009 and boasts more than 5,000 customers. It’s worth pointing out that Base was already available for sale in the company app marketplace, so there was some overlap here, but the company intends to try to move existing customers to Base, of course. Zendesk has indicated it will continue to support all Base customers.
Anonymous browser Tor is now officially available for Android. But to run the app users will need to also download the Tor Project proxy app, Orbot. Tor Project’s anonymous browser uses a system of decentralized relays that bounce a user’s data to anonymize internet activity. This makes it almost impossible for ads, location trackers and even government surveillance to follow your tracks across the web. Following this release, Orfox, the longstanding Tor Project-approved browsing app for Android, said it will be sunset by 2019.
Salesforce unveiled some updates to its core Sales Cloud with an emphasis toward automation and integration. For starters, the company wants to simplify inside phone sales, giving the team not only a list of calls organized by those most likely to convert, but walking them through a sales process that’s been defined by management according to what they believe to be best practices. High Velocity Sales is designed to take underlying intelligence from Salesforce Einstein and apply it to the sales process to give sales people the best chance to convert that prospect. That includes defining contact cadence and content. For calls, the content could be as detailed as call scripts with what to say to the prospect. For emails, it could provide key details designed to move the prospect closer to sale and how often to send that next email. Once the sales teams begins to move that sale towards a close, Salesforce CPQ (configure, price, quote) capabilities come into play. That product has its roots in the company’s SteelBrick acquisition several years ago, and it too gets a shiny new update for Dreamforce this year.
Atlassian launched a new edition of its flagship product Jira that is meant to help ops teams handle incidents faster and more efficiently. Jira Ops integrates with tools like OpsGenie, PagerDuty, xMatters, Statuspage, Slack and others. Many teams already use these tools when their services go down, but Atlassian argues that most companies currently use a rather ad hoc approach to working with them. Jira Ops aims to be the glue that keeps everybody on the same page and provides visibility into ongoing incidents. With it when an incident happens, you have a central place where you can go, where you can find out everything about the incident. You can see who has been paged and alerted; you can alert more people if you need to right from there; you know what Slack channel the incident is being discussed in. Moreover Atlassian has acquired OpsGenie for $295 million.
Google Chrome is rolling out a revamped design and a slew of new features, including a more powerful omnibox. Now it has more rounded corners and a new color palette. The shape of the tabs makes site favicons easier to see so you can navigate them better. And on iOS, where Chrome has been sorely neglected for a long while, the toolbar finally goes to the right place — the bottom of the screen, closer to where your thumbs are. There are new customization features, too. For the "new tab" screen, you can easily change the background image as well as the site suggestions. Autocomplete gets a overdue upgrade: you'll see favicons of sites in the drop-down, and Chrome will now show answers to some queries right in the autocomplete list, even before you hit Return.