Enterprise 2.0 News


August 11, 2019
Monday.com, one of the faster growing workplace collaboration platforms has announced a $150 million round at $1.9B valuation — a whopping raise that points both to its success so far and the opportunity ahead for the wider collaboration space, specifically around better team communication and team management. It now has 80,000 organizations as customers, up from a mere 35,000 a year ago, with the number of actual employees within those organizations numbering as high as 4,000 employees, or as little as two, spanning some 200 industry verticals, including a fair number of companies that are non-technical in their nature (but that still rely on using software and computers to get their work done). The client list includes Carlsberg, Discovery Channel, Philips, Hulu and WeWork and a number of Fortune 500 companies.
August 11, 2019
Vymo, the startup that operates an eponymous mobile-first service to help salespeople manage their leads and get more work done, has raised $18 million in a new financing round to expand its footprint in the U.S. and other markets. Vymo serves as a CRM (customer relationship management) solution and also works with other popular CRMs such as Salesforce. The service helps salespeople automatically capture their business calls, visits, messages, emails, calendar and the engagement levels to better track and manage their leads. Vymo, which employs about 100 people, has amassed over 40 enterprise customers, including life insurance firms AIA Group and AXA, in seven nations. More than 100,000 salespeople use Vymo’s service.
August 11, 2019
Confluera, the startup that wants to help companies protect themselves in the face of an onslaught of attacks, announced a $9 million Series A investment led by Lightspeed Venture Partners. The company’s solution watches across the customer’s infrastructure, finds issues and recommends ways to mitigate the attack. The platform has visibility across the infrastructure, and uses security information from multiple sources to make that determination of where the attacker currently is and how to mitigate that. It’s early days for Confluera, as it has 19 employees and three customers using the platform so far. For starters, it will be officially launching next week at Black Hat. After that, it has to continue building out the product and prove that it can work as described to stop the types of attacks we see on a regular basis.
August 11, 2019
Catalyst, the company that wants to centralize all of your disparate data sources on your customers into one easy-to-digest tool, announced today that it has raised a $15 million Series A. Now, the company has 19 employees and is targeting 40 employees by the end of the year. One major feature of Catalyst’s product is a “health score” that determines whether a customer is likely to grow or churn in the coming months based on ingested data around usage. One high priority for the company has been increasing the speed of integration when a new customer signs up for Catalyst. New customers can be onboarded in minutes, and they can use the platform’s formula builder to define the exact nuances of their health score for their specific customers.
August 08, 2019
Asana, the task management platform, launched Workload, a new feature for its paying users that aims to help prevent burnout. It does so by making it easier for businesses to fairly distribute work across their teams and, if necessary, redistribute it. The general idea behind Workload is that it provides a central view of how much more work any given team can currently handle. Team members can customize their own workload based on criteria like points or hours and, maybe most importantly, set capacity limits. It’s no secret that burnout is a major problem and, according to Asana’s own research, 80% of global knowledge workers say they consistently feel overworked and close to burnout.
August 08, 2019
Cybereason, which uses machine learning to increase the number of endpoints a single analyst can manage across a network of distributed resources, has raised $200 million in new financing. Cybereason’s technology processes and analyzes data in real time across an organization’s daily operations and relationships. It looks for anomalies in behavior across nodes on networks and uses those anomalies to flag suspicious activity. The company also provides reporting tools to inform customers of the root cause, the timeline, the person involved in the breach or breaches, which tools they use and what information was being disseminated within and outside of the organization.
August 08, 2019
Last spring Zendesk acquired Smooch to move more deeply into messaging app integration. And now the company announced it integrated WhatsApp, the popular messaging tool, into the Zendesk customer service toolkit. Smooch was an early participant in the WhatsApp Business API program. What that does, in practice, says Warren Levitan, who came over as part of the Smooch deal, is provide a direct WhatsApp phone number for businesses using Zendesk . Given how many people use WhatsApp as a primary channel for communication, this is a big deal. The entire WhatsApp interaction experience is now fully integrated into the same Zendesk interface that customer service reps are used to using. WhatsApp simply becomes another channel for them.
August 08, 2019
Salesforce announced it has bought field service software company ClickSoftware for a tidy $1.35 billion. This one could help beef up the company’s field service offering, which falls under the Service Cloud umbrella. The company hopes, ClickSoftware will not only accelerate the growth of Service Cloud, but drive further innovation with Field Service Lightning to better meet the needs of our customers. ClickSoftware is actually older than Salesforce having been founded in 1997. The company went public in 2000, and remained listed until it went private again in 2015 in a deal with private equity company Francisco Partners, which bought it for $438 million.
The Best Business Software 2019
Document editors, Email, browsers, file storage...
Project management, group chat, intranet portals, wiki...
Messengers, PBX, telephony, videoconferencing...
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