Zoho Desk alternatives

Zoho Desk
Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
Zoho Desk alternatives are:
Zendesk, Freshdesk, Salesforce Service Cloud
Here are the latest news about Zoho Desk:

23.07.17 Zoho Desk introduced Compact Mode, Ticket Peek, and Snippets


Zoho Desk, the service that helps customer service teams take advantage of context to improve the quality of their support, is adding more tools to take on alternatives. The new Compact Mode brings you all the functionality of the classic ticket list, but shows you nearly twice the number of tickets without navigating to a second screen. Another new feature - Ticket Peek is a lightweight response screen for agents to respond to tickets quickly. When agents ‘peek’ into a ticket, they can see all of the interactions within that ticket, as well as all of the ticket’s properties and applicable solutions. Besides, agents can now use Snippets - pre-written phrases that can be invoked in a response by hitting the Tab key.


2016 Zoho unveiled Zoho Desk - context-aware help desk software



2014 Zoho Support integrated with Zoho Creator



2010 Zoho launched Helpdesk-service Zoho Support