Zoho Desk alternatives

Zoho Desk
Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
Zoho Desk alternatives are:
Zendesk, Freshdesk
Here are the latest news about Zoho Desk:

18.11.16 Zoho unveiled Zoho Desk - context-aware help desk software



Zoho Desk - is a new name for Zoho Support and it's not just rebranding, but the brand new customer support software that presents customer issues against the broader context of their prior activities and interactions. Agents respond better when they have contextually relevant information about their customers. Zoho Desk brings customer information from Zoho CRM right into the ticket. The system helps agents automatically prioritize support tickets based on customer interactions. Filter tickets based on criteria like due-time, status, or customer type. Team Feed saves the day when you need a little help from your friends. And you can use @mentions to bring another colleague into the conversation, or to hand off the ticket to the right person.