Top 16 Self-Service and Customer Community software
Last updated: August 03, 2020
Zendesk is web-based help desk software with an elegant support ticket system & a self-service customer support platform. Agile, smart and convenient.
MediaWiki is a popular free web-based wiki software application. Developed by the Wikimedia Foundation, it is used to run all of its projects, including Wikipedia, Wiktionary and Wikinews. It is written in the PHP programming language and uses a backend database.
UserVoiceâ€™s simple engagement tools help you do more customer support and get more feedback in less time, without getting in your way.
World's leading community software. AI-based user engagement. All key functionality included. Easy, non-technical site admin
XenForo is a commercial Internet forum software package written in the PHP programming language.
Discourse is the 100% open source discussion platform built for the next decade of the Internet. Use it as a mailing list, discussion forum, long-form chat room, and more!
Mighty Networks gives you everything you need to grow a community-powered business. Create a beautiful website and membership community for your fans.
Flarum is the next-generation forum software that makes online discussion fun. It's simple, fast, and free.
Invision Community is a leading platform for building vibrant communities with forums, eCommerce, content management, image galleries and more.
UserEcho offers everything you need to let customer conversations flow seamlessly across different channels, creating a better experience for both your business and your customers.
on Live Enterprise
A powerful community platform, integrated into your product. Increase user engagement, drive retention, and boost customer lifetime value.
An enterprise-grade knowledge management platform that puts the customer first. Proactively meet the needs of your customers with integrated content experiences across all of your channels. MindTouch makes it easy to put knowledge where itâ€™s needed to make finding answers fast and simpleâ€”for customers, for agents, for everyone.
Get Satisfaction powers the worldâ€™s best brands to solve problems, give a voice to champions, bring out the best ideas and drive better business.
UserHorn, is one of the best online ticketing service offers customer support helpdesk and online helpdesk ticketing system.
All-in-one Customer Support Software. Organize customer support software around your help center using all possible channels packed in one simple solution
KBPublisher is Knowledge Management Software. It reduces the need for customer support, improves staff productivity, and eliminates time wasted searching for information.
Latest news about Self-Service and Customer Community software
2020. Microsoft introduces Customer Voice, a real-time customer feedback tool
Microsoft unveiled Dynamics 365 Customer Voice, a real-time customer feedback tool that could compete with Qualtrics. It's a feedback management solution, and itâ€™s designed to empower businesses and organizations to build better products, deliver better experiences to customers and really build the relationships for the customers with that feedback management tool. The data gets shared with Microsoftâ€™s customer data platform (CDP), and is built on top of Dynamics 365 and the Power Platform. The latter provides a way to customize the Customer Voice tool to meet the needs of an individual company.
2020. Freshworks acquires AnsweriQ
Customer engagement platform Freshworks has acquired AnsweriQ, a startup that provides AI tools for self-service solutions and agent-assisted use cases where the ultimate goal is to quickly provide customers with answers and make agents more efficient. AnsweriQ, which has customers that use Freshworks and competing products, will continue to operate its existing products for the time being. Over time, Freshworks, of course, hopes to convert many of these users into Freshworks users as well. The company also plans to integrate AnsweriQâ€™s technology into its Freddy AI engine.
2020. Chattermill raises $8M to enable companies to gain customer feedback insights
Chattermill, the London startup that offers what it calls a â€ścustomer understandingâ€ť platform that uses machine learning to gain scalable insights into customer feedback, has raised $8 million in Series A funding. Chattermill was born out of a frustration that it can take weeks or months for customer research to yield any quality insights, which would then be out of date by the time it reached decision makers and action could be taken. Like many problems of scale, the developers believed machine learning could be an important part of the solution, coupled with an accessible user interface that surfaces customer feedback across multiple channels in an actionable way.
2015. Customer review software Yotpo raised $15 million
Yotpo, a platform that helps businesses with original content marketing, has closed a $15 million funding round. This brings total funding so far by the company to $30 million. Once a business signs up with Yotpo, the company uses data to identify the optimal methods to persuade a user to generate original content. For example, this means Yotpo has learned exactly when and how to engage specific customers post-purchase for the best chance at getting them to write a review. For example, it can show that users who purchase electronics take an average of four times longer to write a product review, compared to a user purchasing a fashion product. The company said that analytics like these allow it to supply customers with up to 10 times more user-generated content than its competitors. Yotpoâ€™s platform has led to an additional $50 million in revenue for its customers over the last year.
2015. Sprinklr acquired social customer support service Get Satisfaction
Sprinklr, the social media management provider, is buying Get Satisfaction, makers of a platform that lets businesses connect with customers online and get feedback on their sites. Get Satisfaction will be integrated into Sprinklrâ€™s bigger cloud-based social media management business â€” dubbed â€śExperience Cloudâ€ť â€” which helps businesses track individuals wherever they are leaving feedback about a business, be it on social media sites or directly on their own websites, covering about 25 different potential feedback channels in all. But it is also a bolt-on acquisition of sorts: today Get Satisfaction already works with 1,000 businesses, Sprinklr says, with customers including P&G, Rabobank, SugarCRM and Service Rocket.
2015. Google to shut down community tool Google Moderator
Google's spring cleaning begins. Google will shut down it's idea and feedback collection service Google Moderator on July 31. Launched in September 2008, Google Moderator ranked user-submitted questions, suggestions, and ideas. The crowdsourcing service managed feedback from a large number of people by letting them not just ask their own question but vote for the top questions that they think should be posed. Moderator users - and there shouldnâ€™t be all that many given how dormant the project has been - will be able to download their data from Google Takeout starting on March 30. This data will be available for at least two years. The last day to create new content on the service is June 30, and Moderator will shut down completely on July 31.
2012. Zoho Commentbox - almost new customer support community app
We still remember the time when Zoho launched one new SaaS app per month. But, of course, it could not last forever. Having reached almost 30 apps, Zoho recently is only updating them from time to time. But the desire to create something new hasn't gone. That's why Zoho developers decided to take an old service, add some features, rename it and release as a new one. They added Twitter, Email and CRM integration to Zoho Discussions, renamed it to Zoho Commentbox and voila - the new app is ready! Even the prices and descriptions haven't changed. Moreover, the old service - Zoho Discussions - still exists (so Zoho has more apps). Recall, Zoho Discussions (or Zoho Commentbox) allows to create an online customer community for support and ideas collection. Previously, these communities were created on phpbb or vBulletin forum engines, and now on such specialized services. The most famous representative of this class - is Get Satisfaction. By the way, Zoho offers data import from phpbb and vBulletin forums to Zoho Commentbox. It supports multiple interface languages and is free for 1 forum without sub-forums.