Top 10 Field Service management software

Latest news about Field Service management software

2021. Youreka Labs spins out with $8.5M to provide smart mobile assistant apps to field workers



Mobile field service startup Youreka Labs raised an $8.5M. Youreka Labs spun out into its own company from parent company Synaptic Advisors, a cloud consulting business focused on the customer relationship management transformations using Salesforce and other artificial intelligence and automation technologies. The company is developing robotic smart mobile assistants that enable frontline workers to perform their jobs more safely and efficiently. This includes things like guided procedures, smart forms and photo or video capture. Youreka is also embedded in existing Salesforce mobile applications like Field Service Mobile so that end-users only have to operate from one mobile app.


2021. Field-service platform ServiceTitan raises $500M



ServiceTitan, a startup founded just eight years ago, is worth now, thanks to some massive tailwinds around homebuilding and energy efficiency that are serving to boost the company’s bottom line and netting it an unprecedented valuation ($8.3 billion) for a vertical SaaS company. ServiceTitan now boasts more than 7,500 customers that employ more than 100,000 technicians and conduct nearly $20 billion worth of transactions providing services ranging from plumbing, air conditioning, electrical work, chimney, pest services and lawn care.

2021. Workiz raises $13M for productivity tools aimed at home services professionals



Workiz, which has developed a platform to help small business in the home services space — locksmiths, removals companies, large appliance repairs and others — book jobs, manage teams, keep in communication with customers, bill them and also — taking a page from the world of knowledge workers — run data analytics connected to their jobs to optimize business more in the future, has closed a funding round of $13 million. For a point of comparison, a direct competitor, Jobber, earlier this year closed a $60 million round also after hitting 100,000 service professionals on its platform.


2021. BigChange raises $102M for a platform to help manage service fleets



BigChange, a U.K. startup that builds fleet management software to help track and direct jobs to those on the go whose “offices” tend to be vehicles, has closed a round of $102M. The company has built a business by tapping into the advances of technology to build apps for field service engineers and those back at the mothership who run operations and help manage their jobs, workers who in the past might have used phone calls, paperwork and lots of extra round trips between offices and sites in order to run things.


2021. Jobber raises $60M for its platform for home service professionals



Jobber, which has built a platform doing just that for a particular segment of the market — home services professionals, has picked up $60 million in funding. Jobber’s platform is focused around management software to help sole-traders and small home services businesses make appointments and organize their schedules, set up billing and manage their accounts, and market their services online. The funding round comes at a time when Jobber already has some 100,000 customers across 47 countries and 50 service segments, including cleaning, electrical repairs, landscaping, plumbing and more.


2020. Salesforce beefing up field service offering with AI



Salesforce is adding some AI enhancements to its field service offerings that take advantage of this capability. For starters, the company announced Dynamic Priority. Certainly humans are capable of prioritizing a list of repairs, but by letting the machine set priority based on factors like service agreement type or how critical the repair is, it can organize calls much faster, leaving dispatchers to handle other tasks. Also Salesforce also wants to give the customer the same capability they are used to getting in a rideshare app, where you can track the progress of the driver to your destination. Appointment Assistant, a new app, gives customers this ability, so they know when to expect the repair person to arrive.


2020. UpKeep raises $36M to help facilities and maintenance teams go mobile



UpKeep, a mobile-first platform for maintenance and operations collaboration, has today announced the close of a $36 million Series B financing round. UpKeep meets maintenance workers where they are, which could be just about anywhere. With any maintenance job, from changing a lightbulb in an office building to repairing a complicated piece of machinery on the floor of a manufacturing plant, there are usually three parties involved: the requester, the facilities manager, and the technician.


2020. Zinier raises $90M to automate field service management



Zinier, a startup that is bringing automation to the field service management realm, has raised $90 million in fresh funding. Zinier is helping the electricity and telecom industries automate their field services, a job that has typically innovated slowly and relied on legacy systems and manual processes. A number of players are working on the field service management space. Major giants such as Salesforce and Microsoft own stakes in firms that operate in this industry and also offer their own products. ServiceMax was earlier acquired by GE Digital for $915 million.


2019. Field management software startup Workiz raises $5M



Workiz, a startup whose software helps field service professionals manage their work, said today it has raised $5 million in Series A funding. Workiz was created to give field service companies a full set of tools, including the ability to monitor interactions between technicians and customers, keep detailed records of client calls and texts, send clients reminders, track advertising spending and effectiveness and process credit card payments. About 52% of field services companies still rely on pen and paper to manage their businesses, presenting a growth opportunity for Workiz. To get them to switch, Workiz provides free help for onboarding, which can be completed in as little as one or two days. The software syncs with QuickBooks or CSV files.


2019. Salesforce acquired field service software ClickSoftware


Salesforce announced it has bought field service software company ClickSoftware for a tidy $1.35 billion. This one could help beef up the company’s field service offering, which falls under the Service Cloud umbrella. The company hopes, ClickSoftware will not only accelerate the growth of Service Cloud, but drive further innovation with Field Service Lightning to better meet the needs of our customers. ClickSoftware is actually older than Salesforce having been founded in 1997. The company went public in 2000, and remained listed until it went private again in 2015 in a deal with private equity company Francisco Partners, which bought it for $438 million.


2016. GE acquired cloud service management app ServiceMax for $915 million



GE Digital is buying ServiceMax, a cloud-based field service management company, for $915 million. GE is building the Predix Platform, on top of which it hopes companies will build applications that take advantage of sensor data coming off of Internet of Things-connected devices. GE has made a huge bet on the Industrial Internet of Things, using data on huge machines like MRI machines, wind turbines and airplane engines to give customers the data they need to proactively maintain these mega systems. ServiceMax CEO Dave Yarnold says this move gives his company resources he couldn’t imagine, and he still gets to run it as a separate entity within the larger organization.


2015. Mobile workforce service Jobber secured $8M



Field service management software Jobber has secured a $8 million. Professional home and mobile service businesses have often relied on the desktop and even pen and paper, but it’s massively inefficient. Jobber provides mobile apps, scheduling tools, online invoicing, and simple customer management tools for these companies. Since it started in 2011, over three and a half million customers have have used it. The company claims it’s process over over $1 billion in invoices. In Jobber’s segment, the biggest competition is probably pen and paper. Other players include mHelpDesk, HouseCall Pro, Breezeworks and vWorkApp. In the enterprise segment there are larger, established players like ServiceMax and Bella Solutions.