Top 10 Chatbot Builders

Last updated: June 19, 2021

Reinvent how you connect with your customers. ManyChat allows you to engage with your customer 24/7 — leverage the power of marketing automation
The leading no-code chatbot platform for Facebook, Instagram, and Messenger
Google's Dialogflow is an end-to-end, build-once deploy-everywhere development suite for creating conversational interfaces for websites, mobile applications, popular messaging platforms
MobileMonkey is a platform for marketers to create, manage and promote their brands with Facebook Messenger chatbots, one of the most exciting and disruptive new marketing technologies today.
Botsify is a platform where you can create your own automated chatbots online.
Open source conversational AI platform. Build contextual AI assistants and chatbots in text and voice with our open source machine learning framework.
A Visual Chatbot Platform For Website & Messenger. Design and build a chatbot solution for your business effortlessly. Easy to use flow editor, built-in CMS, Audience Segmentation, Reports & Integrations.
Free chatbots and live chat for your website. Drag and drop chatbot builder, no coding skills required.
Flow XO is a powerful automation product that allows you to quickly and simply build incredible chatbots that help you to communicate and engage with your customers across a wide range of different sites, applications and social media platforms.
The leading platform for building and deploying chatbots.
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Latest news about Chatbot Builders

2021. Chatbot startup Heyday raises $5.1M

All-in-one unified customer messaging platform Heyday has raised $6.5M. Whether a customer is sending a message from Facebook Messenger, WhatsApp, Google’s Business Messages or just via email, Heyday brings all that communication together in one dashboard. It then uses artificial intelligence to determine whether the message is a customer service or sales-related interaction, and it automates basic responses when possible. Heyday chatbots can provide order updates or even recommend products (it integrates with Salesforce, Shopify, Magento, Lightspeed and PrestaShop), then route the conversation to a human team member when necessary.

2021. Landbot closes $8M Series A for its ‘no code’ chatbot builder

Barcelona-based Landbot, a “no-code” chatbot builder, has bagged an $8 million Series A. Landbot’s customers range from SMEs to specific teams and products within larger organisations, with the startup name-checking the likes of Nestlé, MediaMarkt, Coca-Cola, Cepsa, PcComponentes and Prudential among its customer roster. Interestingly, as well as competing with other conversational chatbot builders, like San Francisco-based ManyChat, Landbot says it’s seeing traction from customers who are seeking to replace web forms with more engaging chat interfaces.

2020. scores $20M for a supportive approach to customer service automation, a virtual customer service agent builder, has closed a $20 million Series A round of funding. The startup’s flagship claim for the data-ingesting bot-builder platform is it’s capable of automating up to 80% of customer support interactions. The focus, as tends to be the case for all these customer service conversational AI plays, is freeing (human) support agents from dealing with dull, repetitive stuff — so they can apply their (less limited) skills to more complex, consultative or emotionally demanding customer queries.

2020. Ushur raises $25M for its no-code platform to build customer communication flows

Startup called Ushur that has built a platform for any business to create its own AI-based customer communication flows with no coding required, has picked up $25M in a Series B funding. It brings the total raised by Ushur to $36 million. The startup is currently focusing on the insurance sector (a big one when it comes to speaking with customers and amassing data during the conversation) and it counts Aetna, Irish Life, Tower Insurance and Unum among its customers building chatbots (dubbed Virtual Customer Assistants by Ushur), automated email response flows (branded SmartMail) and tools to help customer service agents serve people more quickly (FlowBuilder).

2020. Yalochat, a fast-growing conversational commerce startup, lands $15M

Yalochat, the conversational commerce platform that enables customers like Coca-Cola and Walmart to upsell, collect payments and provide better service to their own customers over WhatsApp, Facebook Messenger and WeChat in China, has closed on $15 million in Series B funding. The startup started with Coca-Cola in Brazil and helped them run their commerce when it comes to talking with small mom-and-pop shops. They had such success running their ordering process that they then took Yalochat to Mexico and Colombia. Yalo's AI-powered agent allows to create workflows that boost revenue and decrease costs by automating customer conversations. The platform also dathers data and insights on your customers to better understand their mobile customer journey.

2020. Spectrm raises $3M for its conversational marketing platform

Spectrm, an AI-powered conversational marketing platform has raised $3 million in Series A funding from international VC fund Runa Capital. Spectrm automates conversations to engage and convert customers online via an AI-driven algorithm. Chatbot, created with Spectrm, instantly responds to incoming messages and turns every message from a pain to a gain. Then marketers use that data to segment the customer base and build stronger customer relationships. The platform is used by companies like eBay, Ford, Groupon, Renault, KLM and more. Spectrm’s competitors include LivePerson (Nasdaq-listed), ManyChat (raised $19.1 million), ($11.3 million), ($10.9 million), and Chatfuel ($120,000).

2020. Omilia raises $20M to use conversational AI for customer support

Omilia, that has built a conversational AI for customer support, has raised $20 million in its first ever funding round. Omilia offers a customer care virtual assistant that uses machine learning to offer what it claims is a more “human-like” experience. It uses a natural language engine, trained via machine learning, to listen and respond to queries and uses voice biometrics to verify callers as they speak. It works on all platforms – phone, web chat, social networks, SMS, email, smart speakers and apps – and integrates with existing customer support systems. The technology has also been adapted for 21 languages, including regional dialects and accents.

2020. Conversational AI startup Yellow Messenger raises $20M

Semi-intelligent chatbots had a rough start but have become key parts of enterprise workflows in the past several years as the companies pushing them grew more in touch with their limitations. Companies like Intercom have helped lead the way, raising more $240 million to build out its customer communication platform that uses AI to push customer conversations along the most efficient routes. Now India’s Yellow Messenger, that operates a conversational AI platform, has closed a $20 million Series B. Yellow Messenger is used by companies including Accenture, Flipkart and Grab to communicate with employees and customers.

2020. Espressive lands $30M to build better help chatbots

Espressive, a startup, working to build a better chatbot to reduce calls to company help desks, has raised a $30 million Series B. Espressive helps employees get immediate answers to their questions or solutions or resolutions to their issues, so that they can get back to work. It does that by providing a very narrowly focused natural language processing (NLP) engine to understand the question and find answers quickly, while using machine learning to improve on those answers over time.

2020. Ada raises $44M to improve its chatbot customer service platform

Ada today took the wraps off its $44M Series B that it hopes will allow the company to expand its offering of the company’s AI-powered customer service chatbot. Ada’s ACX platform features a chatbot powered by an AI engine that allows the company to deliver personalized customer service conversations. The company says it uses machine learning to increase the accuracy of its platform, and allows its customers in different markets to tailor the experience to its customers. For instance, for a company in fintech, the ACX platform can be trained to understand the industry’s jargon, typos, spelling errors, and work with 100 languages.

2020. Mavenoid raises $8M to apply AI to technical product support

Mavenoid, a startup that helps companies scale tech-focused product support via an AI-powered chatbot, has raised $8 million in Series A funding. Mavenoid wants to make product support scalable and improve its overall quality. To do this, it is applying machine-learning and a chatbot style UI to onboard customers after they have made a purchase and to deliver ongoing automated tech support. The idea is to empower customers to solve problems for themselves so that only the more edge cases need to be redirected to human customer support teams. More generally, Mavenoid was born out of the realisation that 65% of technical support teams’ time is spent on a single activity: repetitive troubleshooting.

2020. ServiceNow acquires AI chatbot startup Passage AI

ServiceNow has acquired Passage AI, a startup that helps customers build chatbots in multiple languages, something that should come in handy as ServiceNow continues to modernize its digital service platform. With Passage AI, ServiceNow gets AI technology, which should fit in nicely with ServiceNow’s mission. For starters, the company’s chatbot solutions gives ServiceNow an automated way to respond to customer/user inquiries. Even more interesting for ServiceNow, Passage includes an IT automation component that uses a conversational interface to submit tickets, handle queries and take direct action through APIs. It also gets an HR automation piece, giving the company an intelligent tool it could incorporate across its Now Platform in tools like ServiceNow Virtual Agent and Service Portal, as well as Workspaces in multiple languages.

2019. Microsoft launches Power Virtual Agents, its no-code bot builder

Microsoft today announced the public preview of its Power Virtual Agents tool, a new no-code tool for building chatbots that’s part of the company’s Power Platform, which also includes the Microsoft Flow automation tool, which is being renamed to Power Automate today, and Power BI. Built on top of Azure’s existing AI smarts and tools for building bots, Power Virtual Agents promises to make building a chatbot almost as easy as writing a Word document. With this, anybody within an organization could build a bot that walks a new employee through the onboarding experience, for example.

2018. ServiceNow created helpdesk-chatbot platform

ServiceNow unveiled new chatbot building tool called Virtual Agent that provides developers a way to create an automated bot-driven process for routine helpdesk requests. The company claims that you can build these bots to provide end-to-end service. Meaning if you tell the bot you need a new phone, it can pull your records, understand what you currently have and order a new one all in the same interaction — and all within a common messaging interface such as Slack or Microsoft Teams. It also works for customer service transactions to process routine customer inquiries without having to route them to a CSR to answer typical questions.

2017. HubSpot unveiled Conversations

CRM, marketing, sales and customer experience provider HubSpot unveiled a series of product updates that include integrations with Facebook (advertising), Shopify (ecommerce) and a new "Conversations" tool that, with the help of chatbots, unites customer messages into one inbox. According to HubSpot, Conversations is the evolution of our live chat platform. Having messages in one place is critical for moments like the handoff from sales to support. Features include conversation tie-ins to HubSpot CRM and the ability to build chatbots to aid the conversations process — leveraging technology from HubSpot’s recent acquisition of chatbot platform Motion AI.

2017. LogMeIn acquires chatbot and AI startup Nanorep

LogMeIn, the company that provides remote access app and new alternative CRM solution Bold360 (launched in June) has acquired for $45 million Nanorep, a startup that develops chatbots and other AI-based tools to help people navigate self-service apps. In essence, its platform helps anticipate what customers are trying to do when they’re on a website — say in a technical support or search situation — and reduces the number of steps needed to get there. It looks like all of Nanorep’s existing business will continue as its tech also gets integrated into Bold360.

2017. Freshdesk acquires chatbot startup Joe Hukum

Help desk service Freshdesk has acquired Joe Hukum, a startup out of India that offers a platform for businesses to build their own chatbots. Joe Hukum, formerly known as Speedy, was originally focused more on building its own personal assistant / concierge app to help people order goods and services before pivoting to present the service as a platform for building bots for other businesses. Joe Hukum’s knowledge tree coding has been built to automates sales, service and support workflows, and so the team from the startup will be building bots on top of existing Freshworks products to help it stand out over alternative services. The deal underscores the continuing interest in chatbots that we’re seeing from the world of customer support: companies are looking for more efficient and less expensive ways to provide basic information and help to their customers, and many have their sights set on chatbots as a viable solution, notwithstanding that a lot of what is being built right now still in its very early stages.

2017. LinkedIn launched new desktop version with chatbots

LinkedIn is unveiling redesign of its desktop site, complete with a simpler, app-like look; a new messaging experience that appears as a pop-up on the homepage; and updated search features. LinkedIn said the new desktop version will be rolling out globally over the next few weeks. The new app is moving away from the busy pages of the past and attempting to reduce clutter by reducing the navigation to seven areas: Home (Your Feed), Messaging, Jobs, Notifications, Me (your old profile page), My Network, and Search. Besides LinkedIn has introduced its own form of chatbots. They are little helpers that will suggest things to talk about to “break the ice” with people. They will also suggest people you can chat with at companies if you aren’t even at the ice-breaking point.

2016. Facebook Messenger allowes to build chatbots

Facebook Mesenger will now allow businesses to deliver automated customer support, e-commerce guidance, content and interactive experiences through chatbots like Kik, Line and Telegram that have their own bot platforms. Zuckerberg explained that with AI and natural language processing combined with human help, people will be able to talk to Messenger bots just like they talk to friends. Through the Messenger Platform’s new Send/Receive API, bots can respond with structured messages that include text, images, links and call to action buttons. These could let users make a restaurant reservation, review an e-commerce order and more. You can swipe through product carousels and pop out to the web to pay for a purchase. A new persistent search bar at the top of Messenger will help people discover bots.

2015. Telegram now lets developers create smart chat-bots

Popular messenger Telegram has launched a new Bot platform that allows third-party developers to create Bots which are simply Telegram accounts operated by software sporting AI-like features. Examples of this might be an image bot integrated with the Bing Image search API or support bot that can resolve your issue step-by-step. Bots can even provide custom keyboards, so users will not have to type anything. New Bot developers only needed a few hours to build these bots. They just generate a key with @BotFather and use a simple https API to control the bot. Telegram Bots can also go viral. Any forwarded message contains a link to its original sender. This means any message from your bot forwarded to a person or group is a messaging equivalent of a retweet – thus making bots inherently viral. All bots have an Add To Group and a Share button as well.