Top 10 Chatbot Builders

February 03, 2024 | Editor: Sandeep Sharma


Chatbot building platforms provide businesses with user-friendly tools to create and deploy chatbots without extensive coding knowledge. These platforms often offer intuitive interfaces, pre-built templates, natural language processing capabilities, and integration with various messaging platforms, empowering businesses to automate customer interactions, provide instant support, and enhance user experiences through personalized and interactive conversations.
1
Reinvent how you connect with your customers. ManyChat allows you to engage with your customer 24/7 — leverage the power of marketing automation
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The first next-generation chatbot builder powered by OpenAI. Build ChatGPT-like bots for your project or business to get things done
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Google's Dialogflow is an end-to-end, build-once deploy-everywhere development suite for creating conversational interfaces for websites, mobile applications, popular messaging platforms
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Voiceflow is the collaborative AI agent building platform for teams to design, develop, and launch chat and voice assistants.
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Open source conversational AI platform. Build contextual AI assistants and chatbots in text and voice with our open source machine learning framework.
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Open source UI visual tool to build your customized LLM flow using Langchain.
7
No-Code AI Automation Platform. Deploy AI-powered applications in minutes, automate processes, and skyrocket productivity by connecting LLMs to data sources using Stack AI no-code platform. Export your work with user-centric interfaces (chatbots and forms) and developer-friendly APIs.
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Multi-Channel Marketing Automation Platform. Get all the multichannel marketing and sales tools you need for increased profits, better workflows, and happier customers
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LangChain is a framework designed to simplify the creation of applications using large language models.
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The leading no-code chatbot platform for Facebook, Instagram, and Messenger
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Build a custom GPT, embed it on your website and let it handle customer support, lead generation, engage with your users, and more.
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A comprehensive framework for building enterprise-grade conversational AI experiences.
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UChat is the ultimate chatbot platform that allows you to automate your business without coding. Build your chatbot with the 12+ channels it supports.
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Botsify is a platform where you can create your own automated chatbots online.
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Flow XO is a powerful automation product that allows you to quickly and simply build incredible chatbots that help you to communicate and engage with your customers across a wide range of different sites, applications and social media platforms.
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A Visual Chatbot Platform For Website & Messenger. Design and build a chatbot solution for your business effortlessly. Easy to use flow editor, built-in CMS, Audience Segmentation, Reports & Integrations.
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Free chatbots and live chat for your website. Drag and drop chatbot builder, no coding skills required.
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The leading platform for building and deploying chatbots.

Latest news about Chatbot Builders


2023. Google launches AI Studio for developing chatbots based on its Gemini model



Google has extended the Gemini platform to developers through the launch of several new and enhanced services. Notably, AI Studio, previously known as MakerSuite, stands out among these offerings. Functioning as a web-based tool, AI Studio serves as a portal to the broader Gemini ecosystem, initially supporting Gemini Pro and, in the coming year, Gemini Ultra. This tool empowers developers to efficiently create prompts and Gemini-based chatbots, providing API keys for integration into their applications or access to the code for further development in a more comprehensive integrated development environment (IDE). It is noteworthy that the service offers a relatively generous free quota, allowing up to 60 requests per second. This ample allowance facilitates rapid iteration on ideas without encountering restrictive limitations, potentially supporting the deployment of less frequently used applications in production.


2023. Meta debuts AI Studio to let developers build custom chatbots



Meta has introduced AI Studio, a platform enabling businesses to develop AI chatbots for Facebook, Instagram, and Messenger. Initially launching on Messenger, AI Studio empowers companies to create personalized AIs aligning with their brand identity and enhancing customer service interactions. Alongside AI Studio, Meta is developing a sandbox tool set to be released next year, allowing individuals to experiment with crafting their own AI. Meta intends to integrate this sandbox tool into its metaverse platforms, such as Horizon Worlds, enabling AIs developed through AI Studio to drive non-playable characters (NPCs) in various metaverse games and encounters in the future.




2023. Salesforce to acquire Airkit.ai, a low-code platform for building AI customer service agents



Salesforce is set to acquire Airkit.ai, a low-code platform designed to assist e-commerce enterprises in constructing AI-driven customer service agents. Initially conceived as a self-serve customer engagement platform, Airkit facilitated the integration of data silos and addressed various use cases like user onboarding. However, in a recent rebranding move, the company transformed into Airkit.ai and unveiled its inaugural integrated product, a GPT-4-powered platform enabling businesses like OpenTable and ShipBob to develop customized customer service chatbots capable of handling inquiries related to order status, refunds, product information, and more.


2022. AI-powered conversational platform Quiq raises $25M



Chatbots are proving their continued relevance and effectiveness, as demonstrated by Quiq, an AI-powered conversational platform that recently announced the successful closure of its $25 million Series C funding round. Quiq leverages the power of artificial intelligence and human agents to optimize operational efficiency, drive revenue growth, and enhance customer satisfaction. The platform facilitates seamless collaboration between customer service representatives and both first- and third-party chatbots, enabling them to effectively address customer inquiries across popular messaging channels, including Apple Messages for Business. By offering the capability to escalate conversations, whether synchronous or asynchronous, to human agents when automation falls short, Quiq ensures that customer issues are promptly and appropriately resolved.


2021. Chatbot startup Heyday raises $5.1M



The all-in-one unified customer messaging platform, Heyday, has secured a funding of $6.5 million. Heyday streamlines customer communication by consolidating messages from various channels such as Facebook Messenger, WhatsApp, Google's Business Messages, and email into a single dashboard. Leveraging artificial intelligence, Heyday intelligently classifies incoming messages as either customer service or sales-related interactions, and it automates basic responses whenever possible. Heyday's chatbots are capable of providing order updates and making product recommendations by integrating with platforms like Salesforce, Shopify, Magento, Lightspeed, and PrestaShop. When necessary, the conversation can be seamlessly handed over to a human team member.


2021. Landbot closes $8M Series A for its ‘no code’ chatbot builder



Based in Barcelona, Landbot, a provider of "no-code" chatbot building tools, has secured an impressive $8 million in Series A funding. Landbot's diverse clientele ranges from small and medium-sized enterprises (SMEs) to specific teams and product divisions within larger organizations. Notable companies such as Nestlé, MediaMarkt, Coca-Cola, Cepsa, PcComponentes, and Prudential are among the impressive list of customers that Landbot proudly references. Interestingly, in addition to competing with other conversational chatbot builders like ManyChat based in San Francisco, Landbot is witnessing increasing interest from customers who seek to enhance user engagement by replacing traditional web forms with more interactive chat interfaces.


2020. ultimate.ai scores $20M for a supportive approach to customer service automation



Ultimate.ai, a leading provider of virtual customer service agent solutions, has successfully concluded a Series A funding round, securing $20 million. The startup's cutting-edge bot-builder platform boasts an impressive capability of automating up to 80% of customer support interactions. By harnessing the power of data-ingesting technology, Ultimate.ai aims to alleviate support agents from mundane and repetitive tasks, allowing them to focus on more intricate, consultative, and emotionally challenging customer queries. This strategic approach empowers human agents to leverage their unique skills and deliver exceptional support in complex situations. With a customer-centric focus, Ultimate.ai revolutionizes the customer service landscape by combining the efficiency of automation with the expertise of human agents.


2020. Ushur raises $25M for its no-code platform to build customer communication flows



A startup called Ushur has secured $25 million in a Series B funding round, bringing its total funding to $36 million. Ushur has developed a platform that enables businesses to create AI-powered customer communication flows without the need for coding expertise. The startup primarily focuses on the insurance sector, which involves significant customer interactions and data collection during conversations. Ushur's clientele in the insurance industry includes prominent companies such as Aetna, Irish Life, Tower Insurance, and Unum. These organizations leverage Ushur's platform to build chatbots, referred to as Virtual Customer Assistants, automated email response flows known as SmartMail, and tools that enhance the efficiency of customer service agents in providing prompt assistance. Ushur's innovative solutions cater to the specific needs of the insurance sector and empower businesses to optimize their customer communication processes using AI technology.


2020. Yalochat, a fast-growing conversational commerce startup, lands $15M



Yalochat, the conversational commerce platform used by renowned companies like Coca-Cola and Walmart, has secured $15 million in Series B funding. Yalochat empowers businesses to enhance customer interactions, upsell products, facilitate payment collection, and deliver improved service through popular messaging platforms such as WhatsApp, Facebook Messenger, and WeChat in China. The startup initially collaborated with Coca-Cola in Brazil, assisting them in streamlining their commerce operations, particularly in engaging with small mom-and-pop shops. The successful implementation of their ordering process led to expanding Yalochat's services to Mexico and Colombia. Yalochat's AI-powered agent enables the creation of workflows that increase revenue and reduce costs by automating customer conversations. Moreover, the platform gathers valuable data and insights on customers, enabling businesses to gain a deeper understanding of their mobile customer journey.


2020. Spectrm raises $3M for its conversational marketing platform



Spectrm, a conversational marketing platform powered by artificial intelligence (AI), has secured $3 million in Series A funding from global venture capital fund Runa Capital. Spectrm leverages AI-driven algorithms to automate conversations and effectively engage and convert customers online. By utilizing chatbots developed with Spectrm, incoming messages receive instant responses, transforming each interaction into a valuable opportunity. Marketers then leverage this data to segment their customer base and foster stronger customer relationships. Notable companies such as eBay, Ford, Groupon, Renault, and KLM rely on the Spectrm platform. Competitors in this space include LivePerson (listed on Nasdaq), ManyChat (raised $19.1 million), Snaps.io ($11.3 million), Automat.ai ($10.9 million), and Chatfuel ($120,000).


2020. Omilia raises $20M to use conversational AI for customer support



Conversational AI provider Omilia has successfully secured $20 million in its inaugural funding round. Omilia specializes in developing a virtual assistant for customer support that harnesses the power of machine learning to deliver a more human-like experience. Leveraging a natural language engine trained through machine learning, the virtual assistant actively listens and responds to customer queries, employing voice biometrics for caller verification. This versatile solution seamlessly operates across various platforms, including phone, web chat, social networks, SMS, email, smart speakers, and applications, while also integrating with existing customer support systems. Furthermore, Omilia's technology has been adapted to support 21 languages, encompassing regional dialects and accents.


2020. Conversational AI startup Yellow Messenger raises $20M



Semi-intelligent chatbots initially faced challenges but have now become integral components of enterprise workflows in recent years, thanks to companies becoming more aware of their limitations. Leading the way in this field, companies like Intercom have raised over $240 million to expand their customer communication platform, utilizing AI to optimize customer conversations along the most efficient paths. India's Yellow Messenger, an operator of a conversational AI platform, has recently concluded a successful $20 million Series B funding round. Yellow Messenger is widely adopted by prominent companies such as Accenture, Flipkart, and Grab, enabling effective communication with both employees and customers.


2020. Espressive lands $30M to build better help chatbots



Espressive, a startup dedicated to developing an improved chatbot solution aimed at reducing the need for calls to company help desks, has successfully raised $30 million in a Series B funding round. Espressive's primary goal is to assist employees in swiftly obtaining answers to their queries or finding solutions to their issues, enabling them to promptly resume their work. The company achieves this by employing a highly focused natural language processing (NLP) engine, which efficiently understands questions and retrieves answers, while also utilizing machine learning techniques to continuously enhance the quality of those responses over time.


2020. Ada raises $44M to improve its chatbot customer service platform



Ada has unveiled its $44M Series B funding round, aiming to expand its AI-powered customer service chatbot offering. Ada's ACX platform showcases a chatbot driven by an AI engine, enabling personalized customer service conversations. The company leverages machine learning to enhance the accuracy of its platform and allows customers in various markets to customize the experience according to their specific needs. For instance, in the fintech sector, the ACX platform can be trained to comprehend industry-specific jargon, handle typos and spelling errors, and support communication in over 100 languages.


2020. Mavenoid raises $8M to apply AI to technical product support



Mavenoid, a startup specializing in AI-powered chatbots for scaling tech-focused product support, has secured $8 million in Series A funding. Mavenoid aims to enhance the scalability and quality of product support by leveraging machine learning and a chatbot interface. By using this approach, Mavenoid enables customers to receive onboarding assistance and ongoing automated tech support after making a purchase. The goal is to empower customers to resolve issues independently, redirecting complex cases to human customer support teams only when necessary. Mavenoid's inception was driven by the recognition that technical support teams spend 65% of their time on repetitive troubleshooting tasks.


2020. ServiceNow acquires AI chatbot startup Passage AI


ServiceNow recently made an acquisition by purchasing Passage AI, a startup specializing in multilingual chatbot development. This acquisition is expected to support ServiceNow's ongoing efforts to modernize its digital service platform. With the integration of Passage AI, ServiceNow gains access to advanced AI technology, aligning with its mission and objectives. The addition of chatbot solutions enables ServiceNow to automate customer/user inquiries, providing efficient and automated responses. Notably, Passage AI also brings an IT automation component that utilizes conversational interfaces for ticket submissions, query handling, and direct action through APIs. Furthermore, ServiceNow benefits from an HR automation feature, offering an intelligent tool for integration across its Now Platform, including ServiceNow Virtual Agent, Service Portal, and Workspaces in multiple languages.


2019. Microsoft launches Power Virtual Agents, its no-code bot builder



Microsoft has unveiled the public preview of its Power Virtual Agents tool, an innovative no-code solution for constructing chatbots. This tool is part of Microsoft's Power Platform, which also encompasses Power Automate (formerly known as Microsoft Flow) automation tool and Power BI. Leveraging the AI capabilities and bot-building tools already available in Azure, Power Virtual Agents simplifies the chatbot creation process to a level comparable to writing a Word document. This means that individuals within an organization, regardless of technical expertise, can easily build a bot to guide new employees through the onboarding process, among other applications.


2018. ServiceNow created helpdesk-chatbot platform



ServiceNow has introduced a new chatbot building tool named Virtual Agent, which enables developers to create automated bot-driven processes for handling routine helpdesk requests. The company asserts that these bots can be designed to offer end-to-end service. This means that if you inform the bot about needing a new phone, it can access your records, comprehend your current device, and place an order for a new one, all within the same conversation. Additionally, these interactions can take place within popular messaging platforms like Slack or Microsoft Teams. The tool is also applicable to customer service transactions, allowing routine customer inquiries to be handled without involving a customer service representative for answering common questions.


2017. HubSpot unveiled Conversations



CRM, marketing, sales, and customer experience provider HubSpot has introduced a range of product updates, including notable integrations with Facebook for advertising purposes, Shopify for ecommerce functionalities, and the introduction of a new tool called "Conversations." The Conversations tool, facilitated by chatbots, consolidates customer messages into a single inbox, representing the evolution of HubSpot's live chat platform. This unified messaging system becomes crucial during significant transitions, such as the handoff from sales to support. Key features of Conversations include seamless integration with HubSpot CRM and the ability to create chatbots, leveraging the technology obtained from HubSpot's recent acquisition of the chatbot platform, Motion AI. These updates aim to enhance customer interactions and streamline communication processes within the HubSpot platform.


2017. LogMeIn acquires chatbot and AI startup Nanorep



LogMeIn, a company renowned for its remote access app, has made an acquisition of Nanorep, a startup specializing in chatbot development and AI-based tools that facilitate navigation through self-service applications. The acquisition was completed for a sum of $45 million. Nanorep's platform essentially aids in anticipating customer intentions while they navigate websites, particularly in situations such as technical support or searches. By doing so, it effectively reduces the number of steps required to achieve their desired outcome. As LogMeIn also recently launched its alternative CRM solution, Bold360, the integration of Nanorep's technology into Bold360 is expected to proceed alongside the continuation of Nanorep's existing business operations.


2017. Freshdesk acquires chatbot startup Joe Hukum



Help desk service Freshdesk has made an acquisition of Joe Hukum, a startup based in India that specializes in providing a platform for businesses to create their own chatbots. Originally known as Speedy, Joe Hukum initially focused on developing its own personal assistant/concierge app to assist users in ordering goods and services. However, the company later shifted its focus to offer its platform as a service for building chatbots tailored to the needs of other businesses. Joe Hukum's knowledge tree coding is designed to automate sales, service, and support workflows. As part of the acquisition, the startup's team will utilize Freshworks' existing products to create chatbots, thereby enabling Freshdesk to differentiate itself from alternative services. This deal reflects the ongoing interest in chatbots within the customer support realm. Companies are seeking more efficient and cost-effective methods to provide essential information and assistance to their customers, and many see chatbots as a viable solution. Despite being in the early stages of development, the chatbot industry continues to evolve rapidly.


2017. LinkedIn launched new desktop version with chatbots



LinkedIn has unveiled a redesigned desktop site featuring a simplified, app-like appearance, an updated messaging experience in the form of a homepage pop-up, and enhanced search functionalities. The rollout of the new desktop version will take place globally over the next few weeks. The revamped interface aims to reduce clutter and provide a more streamlined user experience by condensing navigation into seven main areas: Home (Your Feed), Messaging, Jobs, Notifications, Me (your previous profile page), My Network, and Search. Additionally, LinkedIn has introduced its own chatbot feature, serving as helpful assistants that suggest conversation starters to break the ice with other users. These chatbots also recommend individuals to engage with at specific companies, even before initiating a conversation.


2016. Facebook Messenger allowes to build chatbots



Facebook Messenger is introducing a new feature that enables businesses to provide automated customer support, e-commerce guidance, content, and interactive experiences through chatbots such as Kik, Line, and Telegram, which have their own bot platforms. According to Zuckerberg, by utilizing AI and natural language processing in conjunction with human assistance, individuals will be able to converse with Messenger bots in a similar manner to how they talk to their friends. The Messenger Platform's Send/Receive API allows bots to deliver structured messages containing text, images, links, and call-to-action buttons. This functionality enables users to perform various tasks such as making restaurant reservations, reviewing e-commerce orders, and more. Users can also swipe through product carousels and navigate to external websites to complete purchases. Additionally, a persistent search bar positioned at the top of Messenger assists users in discovering bots.


2015. Telegram now lets developers create smart chat-bots



Popular messenger Telegram has introduced a new Bot platform, enabling third-party developers to create AI-like software-operated Telegram accounts known as Bots. These Bots can possess various functionalities, such as an image bot integrated with the Bing Image search API or a support bot capable of providing step-by-step issue resolution. Bots can even offer customized keyboards, eliminating the need for users to type manually. The process of building these bots is remarkably swift, with new Bot developers requiring only a few hours. They simply generate a key through @BotFather and utilize a straightforward https API to manage the bot's operations. Telegram Bots also have the potential to become viral as any forwarded message includes a link to its original sender. Consequently, when a bot's message is forwarded to an individual or group, it functions similarly to a retweet, inherently facilitating viral growth. Additionally, all bots are equipped with an "Add To Group" and a "Share" button, further enhancing their accessibility and potential reach.

Editor: Sandeep Sharma
Sandeep is a marketing expert with a wealth of knowledge in various domains: customer relationship management, social media management, advertising, search engine optimization, website building, Sandeep has established himself as a multifaceted professional. He honed his skills while working at Salesforce and Hubspot, where he gained invaluable insights into the industry. Now, as the proud owner of a small advertising consulting agency, Sandeep continues to provide innovative and effective strategies to businesses, helping them thrive in the competitive landscape of digital marketing. You can contact Sandeep via email sandeep@liventerprise.com