Top 15 Live Chat Software
Last updated: March 30, 2021
Live chat support software allows communicate in real-time with visitors on your company website, engage them and increase sales, provide customer service.
Customer messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Drift is the new way businesses buy from businesses. Try our conversational marketing & sales tools designed to make buying easier today, totally free.
Monitor and chat with the visitors on your website, respond to support tickets and create a help center to empower customers to help themselves – all 100% Free
Connect with your customers instantly. Easy to use live chat boosted with chatbots for customer satisfaction, increasing sales, generating leads
Freshchat is a modern live chat software built to help acquire, engage, and support customers on web, mobile, or social messengers.
Experience the easiest way to boost your sales, help solve issues and understand your customers with Olark live chat. Find the fastest way to make a sale and keep customers happy. Solve their problems before they even have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
LivePerson creates meaningful, real time customer connections that help businesses increase conversions and improve consumer experience. Connects with one of our Business Solutions experts
The all-in-one multichannel messaging platform that connects companies & customers.
Live chat software for business. Intelligent customer engagement, real-time website monitoring and live help/live support tools. Quickly respond to your customers and handle several chats at once using the chat improvements. Keep the communication going and handle cases via tickets.
The first and only live chat software to help your business win and nurture customers across messaging channels.
on Live Enterprise
Bold360 brings the best of AI chatbots and human support together so your customers and employees get what they need the first time, every time.
LiveZilla, the widely-used and trusted Live Help and Live Support System connects you to your website visitors. Use LiveZilla to provide Live Chats and monitor your website visitors in real-time. It's also an easy to use Ticket System. Turn visitors into customers - with LiveZilla!
ClickDesk is a reliable combo of Live chat, Video chat, Helpdesk and Social toolbar. Answer questions from your web visitors instantly with live chat from desktop or mobile, handle support tickets and offline chats better with our integrated helpdesk, use video chat for a more personal experience and improve customer connections with our social toolbar.
Highly customizable Live Chat software for Sales and Support. SnapEngage Live Chat converts prospects to customers, and customers to loyal advocates. We integrate with the workflow you’re already using, then we make it work better. Take a look at all the CRM and Helpdesk solutions we already work with, and know that we’re adding more all the time.
Comm100 is the leading provider of customer service and communication software, globally. With "100% communication, 100% success" as our motto, we are committed to making customer communication simple and effective for you. Comm100's live chat software is designed with the goal to make online chat easy for anyone. Comm100 Email Marketing is professional opt-in email marketing software that offers all the tools needed to implement successful opt-in email marketing campaigns.
Latest news about Live Chat Software
2021. MessageBird acquires 24sessions to bring video to its omnichannel platform
MessageBird, the omnichannel cloud communications platform has acquired video-first customer engagement platform 24sessions. The addition of 24sessions’ video platform gives MessageBird another channel: video. This is a particularly important channel where in-person interactions are being replicated digitally. MessageBird is positioning itself as an “Omnichannel Platform-as-a-Service” (OPaaS). The idea is to easily enable enterprises and medium and smaller-sized companies to communicate with customers on any channel of their choosing.
2021. Emotive raises $50M to make text marketing more conversational
Emotive, a conversational text marketing startup, saw 466% year-over-year revenue growth in 2020 and now has raised $50 million in a Series B funding round. Emotive enables text marketing that feels like a real conversation with another human being, rather than just another email blast. While Emotive works with larger customers, its sweet spot is mid-sized e-commerce businesses on Shopify, Magento, BigCommerce and WooCommerce. Because those businesses usually don’t have any salespeople of their own yet, Emotive serves that function. It can start conversations around shopping cart abandonment and promote sales and new products, resulting in what the company says are 8% to 10% conversion rates. The platform largely relied on human responders at first, and although it’s become increasingly automated
2021. Glia raises $78M for its integrated AI-based customer service platform
Glia, which has built a platform that not only integrates and helps manage different customer support channels, but also provides tools to help agents proactively get into a customer’s app or web page to help them find things or fix issues, is today announcing that it has picked up $78 million, a Series C. What makes Glia quite interesting and different from these are some of the twists it uses to engage with users. One of these involves being able to give agents the ability to actually get on the screen of the user in question, in order to both guide the user around the screen, and to see what the user is doing on that screen. Alongside this, Glia provides tools to agents to let coach them on questions to ask, phrasing to use, and links for answers, and Glia also develops virtual customer service assistants, to help with more basic questions.
2020. Omnichannel communication platform MessageBird raises $200M
MessageBird, the Amsterdam-headquartered cloud communications company, has raised $200 million in Series C. Originally seen as a European or “rest of the world” competitor to U.S.-based Twilio — offering a cloud communications platform that supports voice, video and text capabilities all wrapped up in an API — MessageBird has since repositioned itself as an “Omnichannel Platform-as-a-Service” (OPaaS). The idea is to easily enable enterprises and medium and smaller-sized companies to communicate with customers on any channel of their choosing. Out of the box, this includes support for WhatsApp, Messenger, WeChat, Twitter, Line, Telegram, SMS, email and voice. Customers can start online and then move their support request or query over to a more convenient channel, such as their favourite mobile messaging app, which, of course, can go with them.
2020. Facebook Messenger's new chat plugin for business websites allows to reach non-Facebook users
Facebook is making it easier for businesses to leverage its Messenger service on their own websites. Until now the customer chat plugin, that allows customers to talk directly with a business on the business’s own website using the Messenger service, required the website visitors to be logged into Facebook, limiting adoption. The updated plugin will now allow customers to talk to businesses without being logged in, Facebook says. Instead, a “continue as guest” option will be available. However, on the business’s side, they’ll still be able to use all their same tools to manage their conversations with these online users, whether logged in or not.
2019. Salesforce brings AI and Quip to customer service chat
Salesforce Service Cloud customer service got some AI updates. For starters, Salesforce is using machine learning to deliver article recommendations, response recommendations and next best actions to the agent in real time as they interact with customers. The company is also using similar technology to provide response recommendations, which the agent can copy and paste into the chat to speed up the time to response. Before the interaction ends, the company can offer the next best action based on the conversation. Salesforce is also using machine learning to help route each person to the most appropriate customer service rep. Finally, the company is embedding Quip, the company it acquired in 2016 for $750 million, into the customer service console to allow agents to communicate with one another to find answers to difficult problems.
2017. LogMeIn launches livechat software Bold360
LogMeIn, the company, best known for its collaboration and meeting tools, is targeting the "white space" in the customer service and engagement market with a suite called Bold360 to manage multiple channels, chat, and video. Bold360 aims to provide one view of all customer touch points as well a unified interface that can handle chat, text, and video. Automation technology will enable customer self service support and free up agent workflows. The wild card is whether LogMeIn can crack a crowded market and carve out a customer engagement niche to complement systems already in the field. Bold360 has no code integrations with Salesforce and Zendesk so agents can pull customer data into one interface.
2015. Customer engagement chat iAdvize grabs $16 Million
iAdvize, the company focused on making your online customer service experience suck less, just raised $16 million. iAdvize automatically detects visitors who need help and alerts your team members. Then, customer support representatives can contact their website visitors. 2,000 companies are using the product. With iAdvize, you can also add click to chat, click to call and other buttons to your website. Going forward, the company will fine tune its platform. iAdvize will be able to monitor what customers are doing on the web, mobile and on social networks. The startup is currently implementing Twitter and Facebook support. Expect some big product news in early 2016 as well. iAdvize competes with LivePerson. The American competitor claims to have 18,000 clients. So iAdvize still seems to be smaller than LivePerson and LiveZilla.
2015. Live support chat Zopim goes Premium
Customer service software provider Zendesk unveiled the Premium version of its live support chat Zopim, designed to help growing businesses scale their live chat operations. Zopim Premium helps businesses provide exceptional customer support while they grow. The new plan will include workforce management tools, the ability to scale your operation, and greater customizability. These features will equip support team managers with the tools they need to manage customer expectation and agent productivity. Zopim Premium is designed to provide managers with greater insight into their operations so they can manage customer expectation and agent productivity while remaining efficient at scale. Real-Time Monitoring offers metrics on customer satisfaction, chat queue activity, and agent load—helping ensure you meet your SLAs and even detect potential problems before they escalate.
2014. LivePerson buys co-browsing tool Synchronite
Customer service chat provider LivePerson has bought German startup Synchronite to get its co-browsing and video-chat technology. The deal should help LivePerson boost its real-time customer service product by allowing agents to see what the customer sees, so they can guide him through form-filling, completing purchases and other functions of the client’s website. Other outfits doing similar things include Unblu, LiveLook and Firefly. The purchase price for Mannheim’s Synchronite was not revealed.
2014. Zendesk buys Live Chat provider Zopim
Zendesk, the cloud-based helpdesk software provider has made its first acquisition — Zopim, a Singapore-based startup whose flagship product is live chat software that is used by some 120,000 websites in 140 countries. The deal is worth up to $29.8 million. As a result of the Zopim acquisition, Zendesk will be phasing out its own chat software and integrating Zopim’s “superior” one into its platform. It gives Zendesk a product that is already widely used across hundreds of thousands of websites, representing an opportunity to sell those websites other Zendesk services if they do not use them already. It also, of course, gives Zendesk another product that it will be able to upsell existing customers with.
2012. LogMeIn acquires popular web chat BoldChat for $16.5 M
LogMeIn, the longtime maker of remote access tools, has acquired Bold Software, a provider of web chat and customer communications software. The company says it will use the technology to offer additional features and capabilities to its customers on LogMeIn Rescue, the company’s support product. Bold Software’s “BoldChat” product is a live chat and click-to-call customer service solutions that is used by thousands of retail, financial services, manufacturing, software, and telecommunications organizations. Meanwhile, LogMeIn’s customer care services are used by tens of thousands of helpdesks and call centers, including 50 of the world’s top mobile operators and support organizations like Best Buy’s Geek Squad and OEMs like Sling Media.