Top 12 Live Chat Software
Last updated: October 26, 2020
Live chat support software allows communicate in real-time with visitors on your company website, engage them and increase sales, provide customer service.
Customer messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Award-winning live chat software solution. Chat with visitors in real-time and increase conversions. Sales and support made easy for businesses. Just like in a real shop, Zopim live chat lets you talk to visitors on your website. Help them find a solution and impress them with your service.
Experience the easiest way to boost your sales, help solve issues and understand your customers with Olark live chat. Find the fastest way to make a sale and keep customers happy. Solve their problems before they even have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
LivePerson creates meaningful, real time customer connections that help businesses increase conversions and improve consumer experience. Connects with one of our Business Solutions experts
LiveZilla, the widely-used and trusted Live Help and Live Support System connects you to your website visitors. Use LiveZilla to provide Live Chats and monitor your website visitors in real-time. It's also an easy to use Ticket System. Turn visitors into customers - with LiveZilla!
Connect with your customers instantly. Easy to use live chat boosted with chatbots for customer satisfaction, increasing sales, generating leads
Live chat software for business. Intelligent customer engagement, real-time website monitoring and live help/live support tools. Quickly respond to your customers and handle several chats at once using the chat improvements. Keep the communication going and handle cases via tickets.
ClickDesk is a reliable combo of Live chat, Video chat, Helpdesk and Social toolbar. Answer questions from your web visitors instantly with live chat from desktop or mobile, handle support tickets and offline chats better with our integrated helpdesk, use video chat for a more personal experience and improve customer connections with our social toolbar.
Highly customizable Live Chat software for Sales and Support. SnapEngage Live Chat converts prospects to customers, and customers to loyal advocates. We integrate with the workflow you’re already using, then we make it work better. Take a look at all the CRM and Helpdesk solutions we already work with, and know that we’re adding more all the time.
Easy to install & highly customizable live chat software. Robust features like proactive chat invites & auto distribution. One of the most powerful features across our product line, proactive chat engages more visitors in live interactions. An agent's ability to take multiple chats concurrently, combined with easy to use and robust support tools means that live chat delivers bottom line savings to contact centers while also improving customer satisfaction.
on Live Enterprise
With iAdvize's real-time customer engagement platform, connect with your online visitors on your website and on social media.
Comm100 is the leading provider of customer service and communication software, globally. With "100% communication, 100% success" as our motto, we are committed to making customer communication simple and effective for you. Comm100's live chat software is designed with the goal to make online chat easy for anyone. Comm100 Email Marketing is professional opt-in email marketing software that offers all the tools needed to implement successful opt-in email marketing campaigns.
Latest news about Live Chat Software
2020. Omnichannel communication platform MessageBird raises $200M
MessageBird, the Amsterdam-headquartered cloud communications company, has raised $200 million in Series C. Originally seen as a European or “rest of the world” competitor to U.S.-based Twilio — offering a cloud communications platform that supports voice, video and text capabilities all wrapped up in an API — MessageBird has since repositioned itself as an “Omnichannel Platform-as-a-Service” (OPaaS). The idea is to easily enable enterprises and medium and smaller-sized companies to communicate with customers on any channel of their choosing. Out of the box, this includes support for WhatsApp, Messenger, WeChat, Twitter, Line, Telegram, SMS, email and voice. Customers can start online and then move their support request or query over to a more convenient channel, such as their favourite mobile messaging app, which, of course, can go with them.
2020. Facebook Messenger's new chat plugin for business websites allows to reach non-Facebook users
Facebook is making it easier for businesses to leverage its Messenger service on their own websites. Until now the customer chat plugin, that allows customers to talk directly with a business on the business’s own website using the Messenger service, required the website visitors to be logged into Facebook, limiting adoption. The updated plugin will now allow customers to talk to businesses without being logged in, Facebook says. Instead, a “continue as guest” option will be available. However, on the business’s side, they’ll still be able to use all their same tools to manage their conversations with these online users, whether logged in or not.
2019. Salesforce brings AI and Quip to customer service chat
Salesforce Service Cloud customer service got some AI updates. For starters, Salesforce is using machine learning to deliver article recommendations, response recommendations and next best actions to the agent in real time as they interact with customers. The company is also using similar technology to provide response recommendations, which the agent can copy and paste into the chat to speed up the time to response. Before the interaction ends, the company can offer the next best action based on the conversation. Salesforce is also using machine learning to help route each person to the most appropriate customer service rep. Finally, the company is embedding Quip, the company it acquired in 2016 for $750 million, into the customer service console to allow agents to communicate with one another to find answers to difficult problems.
2015. Customer engagement chat iAdvize grabs $16 Million
iAdvize, the company focused on making your online customer service experience suck less, just raised $16 million. iAdvize automatically detects visitors who need help and alerts your team members. Then, customer support representatives can contact their website visitors. 2,000 companies are using the product. With iAdvize, you can also add click to chat, click to call and other buttons to your website. Going forward, the company will fine tune its platform. iAdvize will be able to monitor what customers are doing on the web, mobile and on social networks. The startup is currently implementing Twitter and Facebook support. Expect some big product news in early 2016 as well. iAdvize competes with LivePerson. The American competitor claims to have 18,000 clients. So iAdvize still seems to be smaller than LivePerson and LiveZilla.
2015. Live support chat Zopim goes Premium
Customer service software provider Zendesk unveiled the Premium version of its live support chat Zopim, designed to help growing businesses scale their live chat operations. Zopim Premium helps businesses provide exceptional customer support while they grow. The new plan will include workforce management tools, the ability to scale your operation, and greater customizability. These features will equip support team managers with the tools they need to manage customer expectation and agent productivity. Zopim Premium is designed to provide managers with greater insight into their operations so they can manage customer expectation and agent productivity while remaining efficient at scale. Real-Time Monitoring offers metrics on customer satisfaction, chat queue activity, and agent load—helping ensure you meet your SLAs and even detect potential problems before they escalate.
2014. LivePerson buys co-browsing tool Synchronite
Customer service chat provider LivePerson has bought German startup Synchronite to get its co-browsing and video-chat technology. The deal should help LivePerson boost its real-time customer service product by allowing agents to see what the customer sees, so they can guide him through form-filling, completing purchases and other functions of the client’s website. Other outfits doing similar things include Unblu, LiveLook and Firefly. The purchase price for Mannheim’s Synchronite was not revealed.