Zoho CRM is #3 in Top 23 Online CRM software

Last updated: January 18, 2020
Zoho CRM is an alternative online software for SMB that empowers organizations with a complete customer relationship lifecycle management software for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

Positions in ratings


#3 in Top 23 Online CRM software

Alternatives


The best alternatives to Zoho CRM are: Salesforce, HubSpot, Pipedrive, Freshworks CRM, Bitrix24, Insightly



Latest news about Zoho CRM


2020. Zoho introduced Bigin - pipeline-centric CRM for small business



In addition to popular Zoho CRM, Zoho unveiled Bigin - new pipeline-centric CRM that is built and priced for the needs of small and micro businesses. Bigin brings spreadsheet-like simplicity to CRM so that anyone can use the tool. You don’t need prior knowledge of CRM, or have to spend additional resources to actually make your software work. While working on the new product, we also noticed that small businesses were being taken for a ride by vendors who removed essential CRM features from their basic plans but still called it the right choice for small businesses. With features like multiple pipelines, built-in telephony, and workflow automation, Bigin contains just the right feature set to help small businesses run a full-scale customer-facing process inside their CRM. Bigin is the most affordable CRM system in the market right now, priced at $7 per month, per user, when billed annually.




2018. Zoho CRM enables to convert website live-chats to phone conversations



Zoho updated its unified customer experience platform Zoho CRM Plus. The new version doesn’t just allow your customers to reach out to you through the channel of their choice, it also helps your business teams switch across channels at will. Your sales reps can convert website live-chats to phone conversations, support agents can make or answer calls from within their ticket interface, and your marketers can convert social media interactions into tickets to get problems solved faster. With the bew ASAP plug-in for Desk plug-in, customers will be able to quickly find answers sourced from your business’s knowledge base, raise tickets directly, and even chat with your support agents from within your company website or mobile app. New Blueprint lets you build and automate processes that run across your sales, marketing, and support teams. Take your daily sales orders, for example: You can set up a Blueprint for your sales orders that involves both your sales and support teams so that approving a sales order in CRM will automatically create a ticket in Desk, and conversely, the sales order will be marked as “Delivered” in CRM when the delivery is completed in Desk.


2018. Zoho's Zia learned to speak like Cortana


Zoho CRM 2018 update added voice to its AI-powered sales assistant - Zia. Zia can now interact with you through both voice and chat messages to perform any action inside Zoho CRM.  Want to know your schedule for the day? Just ask Zia. On the go and want to check if you have enough inventory of a particular product before your next customer visit? Just ask Zia. Want to quickly mark a deal as Closed-Won after hanging up with the customer? Just ask Zia to do it for you. You interact with Zia either through the voice interface in the Zoho CRM app in iPhone or Android, or through the chat bar in Zoho CRM in your desktop web browser. Recall that Microsoft embedded voice assistant Cortana into Dynamics CRM almost 3 years ago.


2017. Zoho CRM Plus gets fresh new design



Zoho rolled out update to its Zoho CRM Plus, the all-in-one customer engagement suite. The developers refreshed the whole interface and cleared out the clutter. The app selector is now replaced with an all-new navigation bar to the left side instead of the top. When you know exactly which part of the product you want to access, you can use the new Quick Links feature to go straight there. Besides, Zoho CRM Plus automatically adapts to your usage patterns by putting the records you last accessed to the front under Recent Items. Also now you can configure the settings of all your Zoho CRM Plus apps in one place and search across all apps with advanced filters to get relevant data from different teams in your organisation.


2017. Zoho CRM gets a Chrome extension for Gmail



Zoho developed Chrome extension that intelligently extracts details from your Gmail that you can save as leads or contacts in Zoho CRM. Zoho CRM for Gmail shows you a complete customer profile immediately upon opening an email from the customer. Just open a message and you can perform a lot of operations. Choose to push details as leads or contacts, or see whether an email has attached data like tasks, previous call details, or notes from Zoho CRM. It also displays details about existing leads or contacts when you click on an email from them.  Available in 21 languages, Zoho CRM for Gmail will help you increase your ROI by entering timely and accurate information about your leads and contacts to your CRM system.


2017. Zoho CRM gets sticky notes



Post-it notes are one of the most successful accidents of our time. Many companies are trying to replicate the persuasive power of sticky notes on the digital platform. And now Zoho made them available right inside Zoho CRM. These digital sticky notes stay on top of your dashboard, which acts as your workspace.  Go here if you need to write down ideas that pop up in your mind, set up your schedule for the day, or note down tasks and reminders for yourself. Sticky notes store all information that you think you might need to reference later. Available in all editions of Zoho CRM, any sticky notes you create are not visible to other users in your CRM account.


2017. Zoho partners with LinkedIn to integrate Sales Navigator into Zoho CRM



Zoho CRM has a new advantage over alternatives. It now allows to network, prospect and build relationships inside the system. With LinkedIn’s Sales Navigator for Zoho CRM you can view all of your prospect’s professional information from your CRM window - no more switching between tabs. The integration allows Zoho CRM users to directly find information about their prospects—like their profile details, company information, and recent activity updates—on LinkedIn, without having to leave their CRM.


2017. Zoho CRM got AI assistant



Zoho has introduced Zia - the Artificial Intelligence-powered Sales Assistant for Zoho CRM. Zia lets you know when something is going extraordinarily well –or wrong- in your sales operation, knows what you want to do – and helps you do it faster and bring the end of voicemails and unread emails. Zia is capable of learning, over time, the most frequent actions a particular user takes on Zoho CRM. Besides, Zoho introduced Blueprint, a sales process automation platform and upgraded two features to platforms: Zoho PhoneBridge, which connects a customer's PBX system to the Zoho CRM system, and SalesSignals, which provides real-time information about the activities of customers and prospects.


2016. Zoho CRM 2016 is now available


Zoho unveiled the new version of its Zoho CRM. The biggest release ever brings multichannel sales, a brand-new email client for salespeople, a marketplace where developers can connect with end users, and other features. Multichannel support for phone, email, live chat, social media, and in-person meetings will let your team make the most of every interaction at a moment’s notice. The new gamification layer Gamescope allows to set up peer-to-peer contests for your teams and make selling fun. You can use badges and trophies to reward best practices and keep your team motivated and see who your top performers are and who could use some more coaching with insights from Advanced CRM Analytics. Zoho Marketplace offers extensions from major SaaS vendors, including MailChimp, SurveyMonkey, Zendesk, Eventbrite, Box, DocuSign, SignEasy, Webmerge and SMS-Magic.


2016. Zoho ContactManager teams up with Google Apps



Contact management service Zoho ContactManager now provides Google Apps Integration.  Zoho ContactManager synchronizes with Google applications seamlessly and keeps your data up-to-date. In other words, all your existing Google data (users, contacts, and tasks) show up in Zoho ContactManager. When you add a new contact or make a change in Google Contacts, it  reflects in Zoho ContactManager instantly. It also works the other way around. Just set it synced and forget it. Besides, Zoho ContactManager ensures that you stay updated all the time by re-routing your Google mails, straight to your inbox. And when coupled with Zoho ContactManager, all your contacts and tasks from Google can be shared with your organization users, as per their hierarchical roles.


2015. Zoho CRM is now free for 10 users



In order to celebrate 10 years from the launch of Zoho CRM and double-down its commitment to small businesses, Zoho announced free Zoho CRM for up to 10 users. Of course they continue offering other editions, including Zoho CRMPlus, for those whose business needs have evolved. The Free10 plan includes leads, accounts, contacts, sales opportunities, web forms; workflow rule to automate sales follow-ups; documents module to share sales collateral with team; user permissions through roles and profiles. You can seamlessly integrate Zoho CRM with other Zoho business apps, like Campaigns, Support, SalesIQ, Survey, Projects, Reports, Google Apps and other third-party services.


2014. Zoho CRM adds Google AdWords integration, website and social media analytics



Zoho announced the biggest CRM update ever - Zoho CRM Plus. It allows to connect your Google AdWords account to Zoho CRM account so all your data-driven insights are in one place. Thus you’ll be able to close the loop between your online spending and your offline conversions. Another new feature - Zoho SalesIQ provides real-time website visitor intelligence for sales and marketing teams, enabling them to engage visitors, qualify and get them into the sales funnel. Unlike traditional website analytics that focus on aggregate visitor data, Zoho SalesIQ provides intelligence at the individual visitor level. And the third new feature - Zoho Social - provides actionable insights for marketers and companies who want to increase their social media engagement with better content, real-time monitoring and advanced analytics. Zoho CRM Plus is available for $50 per user per month.


2014. Zoho CRM and Zoho Creator mobile apps become free for all customers



Zoho developers say that they have reached 1,000,000 downloads for mobile Zoho apps (iOS and Android) and this number is rapidly increasing. So they decided to make the Zoho CRM and Zoho Creator mobile apps free for all customers, on any edition. Which means, you now have complete functionality (read and write access) to the mobile apps, irrespective of the edition. Zoho's online CRM is free for 3 users and allows to manage your sales, marketing, customer support, and inventory in a single system. Zoho Creator is an online visual database app builder that makes it extremely easy for business users to build their own custom apps. Other Zoho's apps like Zoho Vault, Zoho Mail and Zoho Campaigns have their mobile apps free as well.


2013. How Zoho was "helping" Salesforce users



Last week the biggest IT conference Dreamforce took place and as usual for these big vendor events, it didn't escape some funny marketing tricks. Competitors are always trying to drive customers from a company that owns a conference (in this case, Salesforce) and invent original ideas. For example, that's how Microsoft tried to spoil Salesforce conference and Salesforce picketed Oracle conference. At this time, was Zoho's turn. Though Zoho's CEO, Sridhar Vhembe, has the personal offense with Marc Benioff, he didn't try to troll Salesforce at its event. Instead, he ordered to help Salesforce users. After all, they have to pay big money monthly for CRM-system and even a ticket to the conference costs $1,000 . So Zoho gave Salesforce customers free pedicab rides to whatever their destination was – their next session, party or their hotel. It was something like free Zoho CRM test drive. And for lunch they gave Salesforce.com customers free snacks to taste a piece of Zoho with such napkins: Do you think Zoho has just wasted money to entice a couple of Salesforce customers? Of course not, because the main benefit of this campaign came from the social networks in which people talked about Zoho:


2013. Zoho launched contact manager with Pay-What-You-Want pricing


Of course, (the champion-developer of SaaS services) Zoho already provided CRM system - Zoho CRM. But you know Zoho, they packed the CRM with all functions that can be built into CRM. In result the app has become too cumbersome and expensive (from $12/month/user) for small businesses, which need only a simple customer database. That's why Zoho decided to create a simple contact manager and called it ... Zoho ContactManager. It features customer base, notes, tasks and deals. If you use Zoho Mail or Google Apps Mail you can view the history of email-correspondence by each customer. And it has a mini-social network to communicate within your company. All this is available not only in browser, but also on the iPhone / Android. Besides, Zoho has invented a new pricing scheme - Pay What You Want. You are free to enter any price you'll pay for each user per month. However, this price should be higher than $1.


2013. Zoho Survey - app for creating customer surveys


Driven by the hot marketing app market Zoho has released one more tool for marketers - Zoho Survey. It's a service that will help you easily create professional surveys, distribute them to your customers wherever they are and analyze their responses. You can use one of the templates, insert your logo, add variety of field types (text, checkboxes, radiobuttons, comboboxes), and even automation scripts (for example, the next field appears depending on the previous choice). Forms created in Zoho Survey work well in mobile browsers. They can also be published on Facebook page and inserted in emails in MailChimp and Zoho Campaigns. The survey results are represented in beautiful reports or in Zoho Sheet tables. The free version allows to create unlimited number of surveys, but with limitation in the number of questions (up to 15) and number of responces (up to 150 per survey).