Zoho CRM is #5 in Top 10 Online CRM software

Zoho CRM
Zoho CRM is an alternative online software for SMB that empowers organizations with a complete customer relationship lifecycle management software for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

Zoho CRM video

Positions in ratings

#5 in Top 10 Online CRM software


The best alternatives to Zoho CRM are: Salesforce, HubSpot, Pipedrive, Freshsales, Microsoft Dynamics 365

Latest news about Zoho CRM

2020. Zoho introduced Bigin - pipeline-centric CRM for small business

Alongside the widely-used Zoho CRM, Zoho has introduced Bigin, a new pipeline-centric CRM specifically designed and priced for the requirements of small and micro businesses. Bigin revolutionizes CRM by incorporating a user-friendly interface reminiscent of spreadsheets, making it accessible to anyone without prior CRM knowledge or the need for additional resources to implement the software. During the development of this product, Zoho identified that small businesses were often misled by vendors who offered stripped-down CRM features under the guise of being suitable for their needs. In contrast, Bigin includes crucial features such as multiple pipelines, integrated telephony, and workflow automation, providing small businesses with an optimal feature set for managing comprehensive customer-facing processes within their CRM. Notably, Bigin distinguishes itself as the most cost-effective CRM system currently available, priced at $7 per user per month with annual billing.

2018. Zoho CRM enables to convert website live-chats to phone conversations

Zoho has introduced significant updates to its integrated customer experience platform, Zoho CRM Plus. The latest version not only allows customers to engage with businesses through their preferred channels but also enables seamless channel switching for internal teams. Sales representatives can effortlessly transition from website live chats to phone conversations, support agents can handle calls directly from their ticket interface, and marketers can convert social media interactions into tickets for expedited issue resolution. With the new ASAP plug-in for Desk, customers gain access to quick answers from the company's knowledge base, the ability to create support tickets, and the convenience of chatting with support agents directly on the company website or mobile app. The introduction of Blueprint empowers businesses to build and automate processes that span sales, marketing, and support teams. For instance, a sales order Blueprint can involve both sales and support teams, automatically creating a ticket in Desk when a sales order is approved in CRM, and updating the sales order status to "Delivered" in CRM upon completion of the delivery process in Desk.

2018. Zoho's Zia learned to speak like Cortana

Zoho CRM 2018 has introduced a new update that enhances its AI-powered sales assistant, Zia, by adding voice capabilities. With this update, Zia can now interact with users through both voice commands and chat messages to perform various actions within Zoho CRM. Need to check your schedule for the day? Simply ask Zia. On the move and want to verify if you have enough inventory of a specific product before meeting a customer? Just ask Zia. Want to quickly mark a deal as Closed-Won after a phone call? Let Zia handle it for you. You can engage with Zia using either the voice interface in the Zoho CRM app on your iPhone or Android device, or through the chat bar in Zoho CRM on your desktop web browser. It's worth noting that Microsoft integrated its voice assistant, Cortana, into Dynamics CRM nearly three years ago.

2017. Zoho CRM Plus gets fresh new design

Zoho has introduced an update to its all-in-one customer engagement suite, Zoho CRM Plus. The latest version brings a refreshed interface and a streamlined user experience by eliminating unnecessary clutter. The app selector has been replaced with a new navigation bar located on the left side, offering improved accessibility. With the new Quick Links feature, users can quickly navigate to the specific part of the product they wish to access. Additionally, Zoho CRM Plus intelligently adapts to user behavior, prioritizing recently accessed records and placing them prominently under Recent Items. Furthermore, users now have the convenience of configuring settings for all Zoho CRM Plus apps in one centralized location. The update also introduces advanced filters for cross-app searches, allowing users to retrieve relevant data from different teams within their organization.

2017. Zoho CRM gets a Chrome extension for Gmail

Zoho has developed a Chrome extension that intelligently extracts relevant information from your Gmail and allows you to save it as leads or contacts in Zoho CRM. With Zoho CRM for Gmail, you can instantly view a comprehensive customer profile as soon as you open an email from them. This extension provides various functionalities, enabling you to perform multiple actions. You can choose to convert the extracted details into leads or contacts, and easily access additional information like attached tasks, previous call details, or notes from Zoho CRM. Furthermore, when you click on an email from existing leads or contacts, it displays their associated details. Available in 21 languages, Zoho CRM for Gmail facilitates the timely and accurate entry of lead and contact information into your CRM system, ultimately assisting you in enhancing your ROI.

2017. Zoho CRM gets sticky notes

Post-it notes have emerged as one of the most fortuitous inventions of our time. Numerous companies strive to replicate the influential nature of sticky notes in the digital realm. Zoho has now made this possible by incorporating them directly into Zoho CRM. These digital sticky notes are conveniently placed on top of your dashboard, serving as your personal workspace. Whether you want to jot down spontaneous ideas, organize your daily schedule, or record tasks and reminders, these sticky notes provide a space for capturing all the information you may need to reference later. Accessible in all editions of Zoho CRM, the sticky notes you create remain private and are not visible to other users within your CRM account.

2017. Zoho partners with LinkedIn to integrate Sales Navigator into Zoho CRM

Zoho CRM has gained a new competitive edge over other alternatives. It has introduced a feature called LinkedIn’s Sales Navigator for Zoho CRM, which enables users to network, prospect, and establish relationships within the system itself. With this integration, users can conveniently access all the professional information of their prospects directly from the CRM window, eliminating the need for tab switching. Zoho CRM users can now effortlessly retrieve information about their prospects, such as their profile details, company information, and recent activity updates, from LinkedIn without having to leave their CRM platform.

2017. Zoho CRM got AI assistant

Zoho has introduced Zia, an Artificial Intelligence-powered Sales Assistant for Zoho CRM. With Zia, users can receive notifications when something exceptional or problematic occurs within their sales operations. This intelligent assistant understands users' intentions and assists in accomplishing tasks more efficiently, eliminating the need for prolonged voicemails and unread emails. Over time, Zia learns the most frequent actions performed by individual users on Zoho CRM. Additionally, Zoho has introduced Blueprint, a platform for automating sales processes, and has enhanced two existing features: Zoho PhoneBridge, which integrates a customer's PBX system with Zoho CRM, and SalesSignals, which delivers real-time information about customer and prospect activities.

2016. Zoho CRM 2016 is now available

Zoho has unveiled the latest version of its Zoho CRM. This significant release introduces a range of new features, including multichannel sales, a dedicated email client for salespeople, a marketplace for developers to connect with end users, and more. With multichannel support for phone, email, live chat, social media, and in-person meetings, your team can maximize every interaction at a moment's notice. The newly introduced gamification layer, Gamescope, enables you to create peer-to-peer contests within your teams, making the sales process enjoyable. Utilize badges and trophies to reward best practices, keep your team motivated, identify top performers, and provide coaching insights through Advanced CRM Analytics. Additionally, Zoho Marketplace offers extensions from leading SaaS vendors, such as MailChimp, SurveyMonkey, Zendesk, Eventbrite, Box, DocuSign, SignEasy, Webmerge, and SMS-Magic.

2016. Zoho ContactManager teams up with Google Apps

Contact management service Zoho ContactManager has introduced a new feature, Google Apps Integration, which allows for seamless synchronization with Google applications while preserving the integrity of HTML tags and links. With this integration, your existing Google data, including users, contacts, and tasks, will be readily accessible within Zoho ContactManager. Any additions or modifications made in Google Contacts will be reflected instantly in Zoho ContactManager, and vice versa. By enabling synchronization and forgetting about it, Zoho ContactManager ensures that you are always up to date. Additionally, it offers the convenience of redirecting your Google emails straight to your inbox. Moreover, when combined with Zoho ContactManager, you can share your Google contacts and tasks with users within your organization based on their hierarchical roles.

2015. Zoho CRM is now free for 10 users

To commemorate the 10th anniversary of Zoho CRM and reinforce its commitment to small businesses, Zoho has unveiled a free version of Zoho CRM for up to 10 users. This offering is in addition to their existing editions, such as Zoho CRMPlus, which cater to the evolving needs of businesses. The Free10 plan encompasses essential features like leads, accounts, contacts, sales opportunities, and web forms. It also includes a workflow rule functionality to automate sales follow-ups, a documents module for seamless collaboration on sales collateral within teams, and user permissions managed through roles and profiles. Zoho CRM can be easily integrated with other Zoho business applications, including Campaigns, Support, SalesIQ, Survey, Projects, Reports, Google Apps, and various third-party services.

2014. Zoho CRM adds Google AdWords integration, website and social media analytics

Zoho has made a significant announcement with its latest CRM update, Zoho CRM Plus. This comprehensive update introduces various new features designed to enhance the user experience. One notable addition is the ability to seamlessly integrate your Google AdWords account with Zoho CRM, consolidating all data-driven insights into a single platform. This integration enables users to bridge the gap between online advertising spending and offline conversions. Another exciting feature is Zoho SalesIQ, which offers real-time intelligence on website visitors, empowering sales and marketing teams to engage with visitors, assess their potential, and guide them through the sales funnel. Unlike conventional website analytics that provide aggregate visitor data, Zoho SalesIQ focuses on individual visitor-level insights. Additionally, Zoho Social, the third new feature, equips marketers and companies with actionable insights to boost their social media engagement. It provides features such as improved content creation, real-time monitoring, and advanced analytics. Zoho CRM Plus is available for a monthly subscription of $50 per user.

2014. Zoho CRM and Zoho Creator mobile apps become free for all customers

The mobile Zoho apps (available for iOS and Android) have achieved a remarkable milestone with over 1,000,000 downloads, and this number continues to grow rapidly. In light of this success, Zoho developers have made the Zoho CRM and Zoho Creator mobile apps free for all customers, regardless of their edition. This exciting update ensures that users now have complete functionality, including read and write access, on the mobile apps. Zoho's online CRM, which allows for managing sales, marketing, customer support, and inventory within a unified system, is already free for up to three users. Additionally, Zoho Creator serves as an intuitive online visual database app builder, empowering business users to effortlessly create their own custom applications. Furthermore, other Zoho apps such as Zoho Vault, Zoho Mail, and Zoho Campaigns also offer free mobile apps for users to leverage.

2013. How Zoho was "helping" Salesforce users

Last week the biggest IT conference Dreamforce took place and as usual for these big vendor events, it didn't escape some funny marketing tricks. Competitors are always trying to drive customers from a company that owns a conference (in this case, Salesforce) and invent original ideas. For example, that's how Microsoft tried to spoil Salesforce conference and Salesforce picketed Oracle conference. At this time, was Zoho's turn. Though Zoho's CEO, Sridhar Vhembe, has the personal offense with Marc Benioff, he didn't try to troll Salesforce at its event. Instead, he ordered to help Salesforce users. After all, they have to pay big money monthly for CRM-system and even a ticket to the conference costs $1,000 . So Zoho gave Salesforce customers free pedicab rides to whatever their destination was – their next session, party or their hotel. It was something like free Zoho CRM test drive. ***

2013. Zoho launched contact manager with Pay-What-You-Want pricing

Of course, Zoho, the champion-developer of SaaS services, has already introduced a CRM system called Zoho CRM (link: Zoho CRM). However, Zoho, known for incorporating numerous features into their CRM, has made the application overly complex and costly (starting from $12/month/user) for small businesses that simply require a basic customer database. As a solution, Zoho has developed a straightforward contact manager known as Zoho ContactManager. This tool includes a customer base, notes, tasks, and deals. If you use Zoho Mail or Google Apps Mail, you can also access the email correspondence history for each customer. Additionally, there is a mini-social network integrated for internal communication within your company. All of these features are accessible not only via a browser but also on iPhone and Android devices. Zoho has also introduced a novel pricing scheme called "Pay What You Want." This allows you the freedom to enter any price you are willing to pay per user per month, as long as it exceeds $1.

2013. Zoho Survey - app for creating customer surveys

Motivated by the thriving market for marketing apps, Zoho has introduced another tool specifically designed for marketers - Zoho Survey. This service enables you to effortlessly create professional surveys, distribute them to your customers no matter where they are, and analyze their responses. With Zoho Survey, you have the option to choose from a variety of templates, customize them by adding your logo, and incorporate different field types such as text, checkboxes, radio buttons, and dropdown menus. You can even implement automation scripts, where the appearance of the next field depends on the previous choice. The surveys created with Zoho Survey are compatible with mobile browsers, and they can be published on your Facebook page or embedded in emails through MailChimp and Zoho Campaigns. The survey results are presented in visually appealing reports or can be exported as Zoho Sheet tables. While the free version of Zoho Survey allows you to create an unlimited number of surveys, there are limitations on the number of questions (up to 15) and responses (up to 150 per survey).

2008. Zoho CRM Goes Enterprise

Zoho has recently introduced an "enterprise" edition of their customer relationship management (CRM) product, expanding upon its existing sales and marketing capabilities. This latest version incorporates a sophisticated role-based security feature, allowing for a hierarchical structure of roles and permissions, even down to the field level. Zoho continues its endeavor to establish itself as a prominent online provider of both business applications, such as Zoho CRM and Zoho People, and personal productivity applications like Zoho Writer and Zoho Sheet. Moving forward, the company aims to enhance integration between their business and productivity tools, and intends to extend their single sign-on system to encompass all of their software offerings.