UserVoice is #7 in Top 18 Helpdesk software
UserVoice’s simple engagement tools help you do more customer support and get more feedback in less time, without getting in your way.
Positions in ratings
#7 in Top 18 Helpdesk software
#3 in Top 16 Self-Service software
The best alternatives to UserVoice are: Zendesk, Intercom, Freshdesk, UserEcho
Latest news about UserVoice
2011. UserVoice turns customer support into the Game
The average customer service worker hardly gets pleasure of his work. These stupid customers with their stupid questions or too nervous customers can make anyone crazy. Knowing this, the developers of helpdesk-service UserVoice used the game mechanics to make work of the support staff more interesting and their customers - more happy. In UserVoice support specialists play against each other earning points. For each response support person gets bonus, and if he responded quickly (within one hour) - points are tripled. And if the customer is satisfied with the answer, he may give the support rep the kudos that costs a lot of points. Boss may give an award to the support champion every week. Or may not, because this game is interesting itself.