TeamViewer is #1 in Top 16 Remote Support Tools
Last updated: November 03, 2019
TeamViewer connects to any PC or server around the world within a few seconds. You can remote control your partner's PC as if you were sitting right in front of it.
Positions in ratings
#1 in Top 16 Remote Support Tools
The best alternatives to TeamViewer are: AnyDesk, LogMeIn, Splashtop, Microsoft Remote Desktop, Chrome Remote Desktop, Zoom, Bomgar
Latest news about TeamViewer
2014. TeamViewer 10 adds video calls and other new features
Remote support service TeamViewer released the new version 10 that includes significant performance optimizations, UI redesign and a bunch of new features. Now you can reach out to your colleagues using video and VoIP in exceptional quality for both image and audio without having to first start a meeting. You can also talk to multiple participants simultaneously in a single call, and share your screen at any time. Besides, TeamViewer 10 provides a complete chat history for all conversations, and chats are end-to-end encrypted. Administrator now can apply setting policies, distribute them, and enforce them if necessary, all via the Management Console. Any changes to setting policies are automatically applied to all installations.
2014. TeamViewer integrated with Spiceworks
Remote support tool TeamViewer is now integrated with IT Help Desk service combined with IT community Spiceworks. From now users (support agents) are able to create and join support sessions directly from the Spiceworks help desk. Customers can connect with a simple click. An overview of current Spiceworks sessions is available in the TeamViewer Management Console and TeamViewer client. Connection reports are added to the corresponding ticket. Spiceworks is used by more than 5 million IT professionals to connect with one another, manage technology environments and learn about the latest technology products and services.
2013. TeamViewer allows to remotely support mobile users
TeamViewer - is probably the most popular remote support app. Support agent remotely connects customer computer and solves his problem. But now many customers and employees are using smartphones and tablets not less than desktop computers and they also want to get remote support. To fix this gap recently TeamViewer QuickSupport app for iOS and Android was launched. It allows to remotely control mobile device. Well, to be honest, it can't remotely control iPhone (even iPhone owner can't fully control it). In case with iPhone, support agent can only communicate with the user via chat, transfer files, iOS configuration profiles and different settings (e-mail account, Microsoft Exchange account, and Wi-Fi settings), view the dashboard and screenshots (which the user have to do it himself). But in case with Android, the mobile device can be fully controlled from the screen of agent's computer. Remote support works like this: 1. User installs free mobile app TeamViewer QuickSupport 2. Launches it and sends the session ID to support agent 3. Agent launches desktop version, enters the ID and starts the remote support session