Top 3 ServiceMax alternatives
Last updated: November 15, 2016
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ServiceMax delivers the future of field service, today. Its Field Service Management Software is powerful, easy-to-use, efficient, mobile, and collaborative. Imagine flawless field service. At ServiceMax, we help customers of all sizes perfect their service delivery process, drive revenue growth, and not just satisfy customers, but also delight them.
Latest news about ServiceMax
2016. GE acquired cloud service management app ServiceMax for $915 million
GE Digital is buying ServiceMax, a cloud-based field service management company, for $915 million. GE is building the Predix Platform, on top of which it hopes companies will build applications that take advantage of sensor data coming off of Internet of Things-connected devices. GE has made a huge bet on the Industrial Internet of Things, using data on huge machines like MRI machines, wind turbines and airplane engines to give customers the data they need to proactively maintain these mega systems. ServiceMax CEO Dave Yarnold says this move gives his company resources he couldn’t imagine, and he still gets to run it as a separate entity within the larger organization.
2010. ServiceMax unveiled field service software for iPad
When the iPad was just released, we supposed 5 ways to use it for business. Here's another one: iPad is ideally suited to provide technical support in the field. For example, companies that supply equipment, often need to send a specialist to the installation place to inspect the equipment and solve the problem. Working with a netbook in such cases - is uncomfortable, but with the iPad you can even work standing on top of boiler or diesel generator. And the world's best application for such field support services is ServiceMax. It's one of the favorite SaaS-apps of Mark Benioff, Salesforce CEO. ServiceMax is built and running on Force.com platform. It's main investor is Salesforce, and it is very likely that soon the service will become a part of Salesforce, because it perfectly fit their main CRM system . ServiceMax for iPad allows technician to view and edit the schedule of his visits, plan the route on the map, ensure that visits to the client met the terms specified in SLA, view details of each service request, enter the new data, track time and other resources spent on the support issue, immediately create invoice to the client. Via ServiceMax he can also remotely access the knowledge base or to communicate with experts in the office using Salesforce Chatter.