Salesforce Einstein is #12 in Top 10 AI Assistants
Einstein AI is your smart CRM assistant. Make decisions faster, make employees more productive, and make customers happier using AI-powered predictions and recommendations.
Salesforce Einstein video
Positions in ratings
#12 in Top 10 AI Assistants
The best alternatives to Salesforce Einstein are: Watson Assistant, ChatGPT
Latest news about Salesforce Einstein
2018. Salesforce allows to enter data to CRM via voice
Sales managers are renowned for their verbal prowess, as talking is an integral part of their job. However, when it comes to entering customer data into a CRM system, they are faced with the arduous task of typing. Salesforce aims to alleviate this cognitive dissonance by introducing a new feature called Einstein Voice. This feature enables users to input data into the system effortlessly using natural speech. Just imagine, you hop into your car, open the mobile app, and have a conversation with a virtual assistant. You might say, "I just had a meeting with John Smith. He expressed interest in making a purchase but requested a follow-up call in a week...". The virtual assistant then dutifully adds a note to the customer's history in the CRM system. However, Salesforce might need to address the personality of their virtual assistant. It seems incongruous to task Einstein with such mundane responsibilities.
2018. Salesforce simplifies phone sales
Salesforce has recently introduced updates to its core Sales Cloud, focusing on automation and integration. One of the key enhancements is the simplification of inside phone sales, where the sales team is provided with a prioritized list of calls based on conversion likelihood. Moreover, the team is guided through a sales process that aligns with management-defined best practices. High Velocity Sales leverages Salesforce Einstein's underlying intelligence to optimize the sales process, increasing the chances of converting prospects. This includes determining contact frequency and tailoring content. For phone calls, this might involve providing call scripts with suggested dialogue for engaging prospects. For emails, it may offer relevant information aimed at moving the prospect closer to a sale, along with recommendations on email frequency. As the sales team progresses towards closing deals, Salesforce CPQ (configure, price, quote) capabilities come into play. Originally stemming from the company's acquisition of SteelBrick, this product receives an exciting update for Dreamforce this year.