Oracle Sales Cloud is #17 in Top 23 Online CRM software
Engage customers earlier and accelerate and close more deals using Oracle Sales Cloud's complete, innovative, and proven sales solution. Sales Cloud takes advantage of Oracle’s best-in-class cloud portfolio to offer a complete ecosystem of sales tools
Oracle Sales Cloud video
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#17 in Top 23 Online CRM software
The best alternatives to Oracle Sales Cloud are: Salesforce, Microsoft Dynamics 365, NetSuite
Latest news about Oracle Sales Cloud
2011. Ellison conitues bumping Benioff: Oracle buys RightNow CRM
As you probably remember, recently Oracle's boss Larry Ellison decided to give a lesson to Salesforce CEO Marc Benioff for his attacks on Oracle. At the recent Oracle OpenWorld conference Ellison not only banned Benioff in the event program but also announced the public cloud platform Oracle Public Cloud, which will provide either PaaS or SaaS services, including CRM (ie, will compete directly with Salesforce CRM / Force.com). However, it was shown only on the presentetion slides and Benioff had every reason to just joke at Ellison in his Twitter and sleep peacefully. But today, the Oracle's threat has become very real: Oracle for $1.5 billion has acquired RightNow, one of the leading SaaS CRM vendors.
2011. Ellison to Benioff: That's your Cloud is False Cloud
A year ago at Oracle's OpenWorld conference the Salesforce CEO, Mark Benioff, took the stage to criticize Oracle's cloud technologies. He said that clouds can't be sold in metalic boxes, and in fact - these are false cloud, and everyone should beware of them. And thought the Oracle's boss, Larry Ellison, joked back then, but the offense remained in his mind. This year, he decided to revenge. First, he unexpectedly canceled the scheduled and paid Benioff's session at the OpenWorld. Of course, this didn't scare Benioff - he immediately organized the alternative session in the restaurant across the street. And, of course, the main topic of his speech was Oracle's false cloud, and near the restaurant people were walking with banners "The Cloud Must Go On".
2010. RightNow: CRM is dead
Surprise! Jason Mittelstaedt, CMO at RightNow (the company that for a long time has been among leaders of the CRM industry) says that nobody wants to hear about CRM anymore, because they have heard it all and no longer believe the promises of CRM vendors. According to Jason, last year, the annual CRM Conference, which was held by Gartner and sponsored by RightNow - was the dead event and attracted minimal public interest. Vendors were showing the presentations that they have given seven years ago. Jason argues that CRM is a bit old hat, and it is time for a new generation of software that RightNow calls CX (Customer Experience). RightNow is not a pioneer in Customer Experience theme. Industry players have been talking about CEM (Customer Experience Management) already for a couple of years. So, what's the difference between CEM and CRM?
2008. New Oracle software targets Salesforce
The new software, Oracle CRM on Demand 15, is a revised version of a product acquired via Oracle's purchase of Siebel Systems in 2005. Oracle's on-demand software, designed to help companies manage customer resources, will include a browser-based interface and can be customized to run on mobile devices such as BlackBerrys, and included in personalized Google and Yahoo pages. Another aspect of the release is the inclusion of what Oracle calls "Social CRM" capabilities, including social networking and collaboration tools. The lead component of Oracle CRM's new social capabilities is a new feature called Sticky Notes. This allows a user to mark any object - for example an account in a given salesperson's portfolio - with a comment and then subscribe to the message stream related to that object. Team members can then follow and participate in the conversation around that object, which is all co-ordinated within new functionality called the Message Center.
2005. RightNow targets Siebel customers
RightNow Technologies is offering Siebel customers six months of its customer relationship management system for free, in an effort to profit from any uncertainty arising from Oracle's pending acquisition of Siebel. RightNow, a hosted applications company, said Wednesday that its offer will reduce the cost of a two-year Siebel contract by 25 percent. RightNow's move is part of its effort to grab a larger slice of the market for corporate customers. In August, the company debuted RightNow CRM 7.5, which aims to enhance marketing, sales and service. The company also offers a suite of voice automation software called RightNow Voice. For Oracle, the tactic is nothing new. Earlier this year, TomorrowNow launched a campaign to lure PeopleSoft support customers, after Oracle closed its acquisition of the enterprise software company. And rival SAP tried to woo Retek customers with a targeted campaign after losing out to Oracle in a bidding war for the retail software company.
2005. Oracle to acquire Siebel for $5.8 billion
Oracle will acquire its rival Siebel Systems in a deal worth $5.8 billion. Oracle executives said the mega-deal is intended as a "major beachhead" against archrival SAP, which is the world's largest business-applications seller. Siebel specializes in customer relationship management (CRM) software. Oracle said the Siebel acquisition will add 4,000 customers and 3.4 million CRM users. Oracle Chief Executive Larry Ellison said the deal was in part fueled by requests from partners and customers, such as General Electric, that wanted to hold a single company accountable for their applications and also ease the integration process. Oracle has made other purchases this year as well. In April, the company purchased retail software maker Retek for just under $500 million. In early July, Oracle bought pricing specialist ProfitLogic for an undisclosed sum. And last month, Oracle took a $650 million stake in Indian banking software maker I-flex Solutions.
2005. RightNow pins enterprise hopes on new CRM
RightNow Technologies is looking to raise its profile in the market for enterprise customers with a new release of its customer relationship management system. The company launched RightNow CRM 7.5, which it says boasts significant improvements across three of the major subsets of CRM applications - marketing, sales and service. RightNow also released two new add-on CRM products, aimed at boosting automation of telephone sales operations and providing more powerful business-intelligence tools to customer service operations, respectively. Industry watchers are predicting that there will be increasing demand for hosted business tools in the enterprise market, which could open the door for RightNow and a growing list of rivals to win more deals among larger customers.
2003. Siebel, IBM team up for hosted CRM - Siebel CRM On Demand
Siebel Systems and IBM are unveiling a hosted software product in an effort to grab some of the IT dollars small and midsize businesses are spending. The product, called Siebel CRM OnDemand, is an attempt to sell customer relationship management systems via the Web rather than through traditional software licensing. The companies are hoping that corporate clients in need of CRM applications would rather access applications online than by going through the lengthy process of licensing and deployment. The software will cost $70 a month per customer. The companies will release the service by the end of the year. Siebel will initially target companies that have already deployed its products. The benefit will involve the speed with which new users can get their CRM systems up and running, according to a Siebel executive.