Kayako is #10 in Top 10 Helpdesk software

Kayako Fusion is a help desk software that lets you manage email, tickets, live chat, calls and remote support. All in one place. Choose between our reliable and secure SaaS cloud platform (Kayako On Demand), or install Kayako on your own server.

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Positions in ratings

#10 in Top 10 Helpdesk software


The best alternatives to Kayako are: Zendesk, Freshdesk, ServiceNow

Latest news about Kayako

2010. Kayako unveiled free remote-support tool

This year Kayako will release the new version of its technical support suite. One of the main new features in Kayako SupportSuite V4 will be p2p remote-desktop application Kayako OnSite, which was recently demonstrated to the developer community. As known, Kayako SupportSuite includes a fully functional Helpdesk system with a customer portal and online knowledge base (eSupport), as well as the online chat system (LiveResponse). Remote Desktop application will complement this suite and strengthen Kayako's leadership on the market. According to Kayako developers, they managed to solve two major problems of remote-desktop solutions - firewalls and low video quality. Kayako OnSite (like Skype) silently establishes connection between two remote computers without the need to set up router and firewall. And thanks to the adjustable color depth and screen size, the application works quickly even at low speed connections. ***

2009. Kayako provides free web helpdesk for open-source projects

Kayako, the vendor of WEB Help desk software, has introduced a complimentary edition of its suite specifically designed for open-source projects and non-profit organizations. The free license provided is perpetual and includes twelve months of technical support. Additionally, eligible organizations have the opportunity to obtain free licenses for Kayako's supplementary add-on products, including KayakoMobile, a help desk management client for mobile devices. In general, any registered charity (verified by local authorities) and any open-source software project are eligible for this offer. However, certain organizations that meet these criteria may still be excluded from the offer.