Top 7 Interactive Intelligence alternatives

Last updated: November 08, 2018
Interactive Intelligence
​Customers expect nothing less than service excellence when they contact you. In fact, they deserve the most efficient and knowledgeable experience you can give them. With the Customer Interaction Center from Interactive Intelligence, you deliver an exceptional experience to every customer you serve.
The best Interactive Intelligence alternatives:


Avaya Aura


With Avaya Aura platform that delivers rock-solid reliability and remarkable adaptability, you can support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.

Genesys


Genesys provides scalability, agility and security. Genesys cloud contact center solutions can improve your customer's journey by increasing personalization and by delivering consistent, connected customer experiences across touchpoints. We meet your customers’ specific channel preferences, such as mobile, SMS and social. Choosing a cloud contact center solution can help your organization achieve these objectives while getting to market faster, and with more flexibility.

Mitel


Mitel provides complete solutions for your business communications needs. Easily stay connected to your customers and employees anytime, anyplace. The Mitel MiVoice business communications platforms provide extensive communication features, robust call control, and support for a wide range of innovative desktop devices and applications.

ShoreTel


Brilliantly simple VoIP, PBX and mobile solutions tailored to your phone system needs. Designed from the ground up to simplify phone system administration and delight users, ShoreTel’s PBX phone solution software runs on our solid state appliances or virtualized on your servers, and is ideal for organizations that want hands-on control. For companies that want to get out of the business of running a phone system, our end-to-end business VoIP phone system is packed with phones and features that help you become more efficient, more mobile and more productive than with any alternative solution.

Genesys


Genesys provides scalability, agility and security. Genesys cloud contact center solutions can improve your customer's journey by increasing personalization and by delivering consistent, connected customer experiences across touchpoints. We meet your customers’ specific channel preferences, such as mobile, SMS and social. Choosing a cloud contact center solution can help your organization achieve these objectives while getting to market faster, and with more flexibility.

Cisco Contact Center


Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.