Genesys is #6 in Top 10 Call Center software
Genesys provides scalability, agility and security. Genesys cloud contact center solutions can improve your customer's journey by increasing personalization and by delivering consistent, connected customer experiences across touchpoints. We meet your customers’ specific channel preferences, such as mobile, SMS and social. Choosing a cloud contact center solution can help your organization achieve these objectives while getting to market faster, and with more flexibility.
Positions in ratings
#6 in Top 10 Call Center software
The best alternatives to Genesys are: Amazon Connect, Avaya, Five9, NICE inContact, Twilio, Zendesk, Talkdesk, RingCentral
Latest news about Genesys
2021. Genesys acquires Bold360 from LogMeIn
Genesys, a prominent global provider of contact center solutions, has successfully concluded the acquisition of Bold360 from LogMeIn, thus advancing its vision of Experience as a Service(SM). Bold360 is renowned for its cutting-edge digital capabilities, including customer chat, conversational AI, dynamic knowledge base, and intuitive agent experience. Through the integration of Bold360's complementary features with the Genesys AI and data platform, as well as its partner ecosystem, Genesys empowers companies to deliver seamless, context-based, and personalized experiences across all aspects of their business and channels. By incorporating Bold360, Genesys accelerates its vision for Experience as a Service, reimagining how empathy can intricately connect marketing, sales, and service experiences to benefit customers.