Top 7 Genesys alternatives

Last updated: November 08, 2018
Genesys
Genesys provides scalability, agility and security. Genesys cloud contact center solutions can improve your customer's journey by increasing personalization and by delivering consistent, connected customer experiences across touchpoints. We meet your customers’ specific channel preferences, such as mobile, SMS and social. Choosing a cloud contact center solution can help your organization achieve these objectives while getting to market faster, and with more flexibility.
The best Genesys alternatives:


Avaya Aura


With Avaya Aura platform that delivers rock-solid reliability and remarkable adaptability, you can support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.

Cisco Contact Center


Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

Five9


Call center software from Five9 is the leading cloud contact center software solution, bringing the power of the cloud to thousands of customers worldwide. Meet your customers in the channel they prefer. Whether it's the phone, web, chat, email, mobile apps, or social media, Five9 has you covered. An innovative technology layer that we call Five9 Connect powers our multichannel applications, delivering better customer engagements, faster response times and empowered agents.

Interactive Intelligence


​Customers expect nothing less than service excellence when they contact you. In fact, they deserve the most efficient and knowledgeable experience you can give them. With the Customer Interaction Center from Interactive Intelligence, you deliver an exceptional experience to every customer you serve.

Asterisk


An open source telephony switching and private branch exchange service for Linux. Information on downloading, installation of and support for the product. Asterisk is like a box of Legos for people who want to create communications applications. It includes all the building blocks needed to create a PBX, an IVR system, a conference bridge and virtually any other communications app you can imagine.

WebEx


Web conferencing lets you connect with anyone, anywhere, in real time. WebEx combines desktop sharing through a web browser with phone conferencing and video, so everyone sees the same thing while you talk. WebEx free alternatives are Skype, Google Hangouts. If you are looking for open-source self-hosted WebEx alternatives pay attention to Jitsi and Rocket.Chat.