Genesys is #7 in Top 10 Call Center software

Genesys provides scalability, agility and security. Genesys cloud contact center solutions can improve your customer's journey by increasing personalization and by delivering consistent, connected customer experiences across touchpoints. We meet your customers’ specific channel preferences, such as mobile, SMS and social. Choosing a cloud contact center solution can help your organization achieve these objectives while getting to market faster, and with more flexibility.

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Positions in ratings

#7 in Top 10 Call Center software


The best alternatives to Genesys are: Amazon Connect, Avaya, Five9, NICE inContact, Twilio, Zendesk, Talkdesk, RingCentral

Latest news about Genesys

2021. Genesys acquires Bold360 from LogMeIn

Genesys, a global leader in contact centre solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including customer chat, conversational AI, dynamic knowledge base and intuitive agent experience. By uniting Bold360’s complementary capabilities with the Genesys AI and data platform and partner ecosystem, Genesys will enable companies to deliver experiences that are fluid, context-based and personalised across any part of their business or channel. With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers.