Cisco Contact Center is #11 in Top 12 Call Center software

Cisco Contact Center
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

Positions in ratings


#11 in Top 12 Call Center software

Alternatives


The best alternatives to Cisco Contact Center are: Avaya, Genesys, Five9