Cisco Contact Center is #11 in Top 12 Call Center software
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Positions in ratings
#11 in Top 12 Call Center software
The best alternatives to Cisco Contact Center are: Avaya, Genesys, Five9