Bold360 is #11 in Top 15 Live Chat Software
Bold360 brings the best of AI chatbots and human support together so your customers and employees get what they need the first time, every time.
Positions in ratings
#11 in Top 15 Live Chat Software
The best alternatives to Bold360 are: LivePerson, Zendesk
Latest news about Bold360
2017. LogMeIn launches livechat software Bold360
LogMeIn, the company, best known for its collaboration and meeting tools, is targeting the "white space" in the customer service and engagement market with a suite called Bold360 to manage multiple channels, chat, and video. Bold360 aims to provide one view of all customer touch points as well a unified interface that can handle chat, text, and video. Automation technology will enable customer self service support and free up agent workflows. The wild card is whether LogMeIn can crack a crowded market and carve out a customer engagement niche to complement systems already in the field. Bold360 has no code integrations with Salesforce and Zendesk so agents can pull customer data into one interface.
2012. LogMeIn acquires popular web chat BoldChat for $16.5 M
LogMeIn, the longtime maker of remote access tools, has acquired Bold Software, a provider of web chat and customer communications software. The company says it will use the technology to offer additional features and capabilities to its customers on LogMeIn Rescue, the company’s support product. Bold Software’s “BoldChat” product is a live chat and click-to-call customer service solutions that is used by thousands of retail, financial services, manufacturing, software, and telecommunications organizations. Meanwhile, LogMeIn’s customer care services are used by tens of thousands of helpdesks and call centers, including 50 of the world’s top mobile operators and support organizations like Best Buy’s Geek Squad and OEMs like Sling Media.