Workplace Chat software
Updated: April 13, 2019
2019. ServiceNow teams with Workplace by Facebook on service chatbot
Workplace, Facebook’s enterprise collaboration and communication application, and ServiceNow announced a new chatbot to make it easier for employees to navigate a company’s help desks inside Workplace Chat. The integration can involve IT or HR help desk scenarios. A chatbot can help companies save time and money, and employees can get answers to common problems much faster. Previously, getting these kind of answers would have required navigating multiple systems, making a phone call or submitting a ticket to the appropriate help desk. This approach provides a level of convenience and immediacy.
2018. Slack is buying, and shutting down HipChat and Stride
Slack is buying, and shutting down Atlassian's workplace group chats HipChat and Stride (that are Slack's competitors). Both tools will be discontinued and users - migrated to Slack. Hipchat was launched in beta form back in 2009, long before Slack’s debut in 2013. It mostly ruled its space in the time in between, leading Atlassian to acquire it in March of 2012. Slack quickly outgrew it in popularity though for myriad reasons — be it a bigger suite of third-party integrations, a better reputation for uptime, or better marketing. By September of 2017, Atlassian overhauled its chat platform and rebranded it as as “Stride”, but it was never able to quite catch up with Slack’s momentum.
2018. Zoho Cliq gets screen sharing, reminders
Group chat app Zoho Cliq raises the bar for team mobility with screen sharing. It allows to initiate a screen sharing session to meet virtually with your colleague and collaborate in real time. Once you start a screen sharing session, via Share screen, you can use the built-in audio functionality to collaborate with your colleague. You can also share your screen during a video call, and toggle between your video feed and the shared screen. Besides, with Cliq’s all-new Reminders, you can set both personal and team reminders for upcoming events, projects, and tasks. Taz, Cliq’s in-house personal assistant will send you reminder notifications, so you don’t miss anything that’s on your schedule.
2017. Facebook Workplace gets standalone mobile apps
Facebook Workplace, the business-focused version of Facebook, is officially breaking out messaging features into a standalone app for desktop and mobile called Workplace Chat. Now, Workplace users can access messaging features like screen and file sharing, private and group messages, and video calling all in one app. Speaking of video calling, Facebook plans to add group video calling to Workplace's repertoire of messaging features "in the coming months." Facebook Workplace now counts more than 30,000 businesses and organizations using the software. That group, more than double what Workplace claimed six months ago, includes names like Starbucks, Spotify, Lyft, and Walmart.
2017. Google splits Hangouts into Chat and Meet
Google is making massive changes to Hangouts to make it more business-friendly. The service will be splitted into two separate apps: Hangouts Meet, a videoconferencing app, and Hangouts Chat, a Slack-like messaging app designed for teams. Meet is a revamped version of Hangouts' video calling features, with a few new additions designed for businesses. Like the old Hangouts, it supports video calls of up to 30 people and participants can join via their desktop or the mobile app. While anyone with a Gmail account can use Meet, Hangouts Chat is just for Google's enterprise users. Essentially a full-on Slack competitor, the service allows teams within organizations to chat and supports a variety of third-party integrations, including bots and other productivity apps. Google also created its own bot for the app, which will schedule meetings on your behalf.
2016. Microsoft introduced Teams - the main Slack competitor
In the beginning of the year Microsoft wanted to acquire super-popular group chat software Slack, but then decided to build the same own service from the scratch. And here it is - Microsoft Teams, and it looks very similar to Slack. You can create rooms for projects or departments, communicate from desktop or mobile devices and share files and other content. Like Slack, it features bots for notification and auto-replies. The main advantages of Teams (according to Microsoft) are its security and tight integration with other Microsoft applications, like Skype, Word, SharePoint, Planner and OneNote. Teams will be available for free in business subscription plans of Office 365. So Microsoft hopes that it will become the last straw for those companies that still don't use Office 365. Teams is now in preview mode and will be generally available in early 2017.