Top 10: Workforce management software

Updated: August 01, 2023

Workforce management software is a comprehensive digital solution that enables businesses to effectively manage and optimize their workforce, ensuring the right people are in the right place at the right time to meet operational demands. This software streamlines various aspects of workforce management, including scheduling, time and attendance tracking, labor forecasting, and performance monitoring. Workforce management software allows businesses to create efficient employee schedules, track employee hours and attendance, and ensure compliance with labor laws and regulations. With advanced analytics and reporting capabilities, businesses can gain valuable insights into workforce performance and productivity, enabling data-driven decision-making and resource allocation. By automating manual workforce management tasks and centralizing workforce-related data, this software enhances productivity, reduces labor costs, and improves overall workforce efficiency, making it an essential tool for businesses seeking to optimize their workforce operations. Some of the most popular workforce management software options are listed below.

See also: Top 10 Talent Management Systems

2021. Homebase raises $71M for a team management platform aimed at SMBs and their hourly workers

Homebase, a platform that assists small and medium-sized businesses (SMBs) in managing various services concerning their hourly workforces, has successfully secured $71 million in funding. Currently, the platform hosts approximately 100,000 small businesses, with a collective workforce of 1 million employees. Homebase offers comprehensive solutions for managing numerous aspects of hourly workers, including recent additions such as payroll, shift scheduling, time clocks, timesheets, hiring and onboarding, communication, and HR compliance.

2021. Workforce management platform Workrise raises $300M

Workrise, a workforce management platform specializing in skilled trades, has successfully raised $300 million in a Series E funding round. The company underwent a name change earlier this year, transitioning from RigUp, to reflect its expanded focus on industries beyond oil and gas, which has faced significant challenges in recent times. Workrise has extended its services to encompass wind, solar, commercial construction, and defense sectors. In essence, the platform serves as a bridge, connecting skilled laborers with infrastructure and energy companies seeking efficient project staffing and management. Workrise's online platform facilitates the matching of workers with over 500 companies in its network, while also overseeing payroll, benefits management, and providing access to training resources.

2021. Workforce management platform Assembled raises $16.6M

Assembled, a company that has developed a platform described as the "operating system" for support teams, has successfully raised $16.6 million in Series A funding. Assembled's platform follows a tiered pricing structure, with the entry-level tier starting at $15 per agent per month. By utilizing API integrations with services such as Salesforce, Zendesk, Intercom, Kustomer, Gladly, and others, the platform enables support teams to efficiently manage and view customer support data from multiple sources in a unified interface. Additionally, Assembled offers a range of tools specifically designed for support teams. These tools encompass team management and scheduling, performance analysis, and demand forecasting, allowing teams to be better prepared for various factors affecting customer support operations.

2020. Workforce management startup Legion raises $22 million

Legion, a workplace management platform powered by artificial intelligence, has successfully raised $22 million in a Series B funding round. The primary objective of Legion is to assist employers in effectively managing their hourly workforces by automating key decisions such as labor allocation to meet company demands and worker scheduling. Leveraging demand forecasting, labor optimization, and employee preferences, Legion generates schedules that ensure employees can work during their preferred hours. The platform caters to mid-sized and larger enterprise customers, offering them enhanced workforce management capabilities.

2019. Workforce management solution Quinyx raises $25M

Quinyx, a cloud-based workforce management solution, has successfully secured an additional $25 million in funding. The company's software facilitates effective employee scheduling, communication, task management, and seamless integration with payroll systems, catering to businesses of all sizes. Quinyx primarily focuses on managing shift-based or flexible workers, encompassing industries such as fast food. Notable clients of Quinyx include McDonald's, London City Airport, Burger King, Rituals, Swarovski, IHG, and Boots, with recent additions like Daniel Wellington and Odeon Cinemas Group. The software offers a comprehensive range of features, including scheduling, shift planning, shift swapping, timesheet functionality enabled through worker check-ins using Quinyx's mobile apps, and budget forecasting capabilities.

2018. ADP acquired workforce management service WorkMarket

Payroll provider ADP has acquired WorkMarket, a startup specializing in workforce management software designed for a diverse range of employees and contractors. The software aims to provide a unified interface for efficiently managing an extended workforce, encompassing various workers with different employment statuses, such as contractors, freelancers, and full-time employees. WorkMarket offers comprehensive features including payment systems, extended employee network management, and a marketplace for assembling a workforce that complements a company's operations beyond the scope of traditional full-time employees. This acquisition empowers ADP to offer enterprises an expanded suite of workforce products, strengthening its position as a leading provider of payroll solutions.

2015. Mobile workforce service Jobber secured $8M

Field service management software, Jobber, has successfully raised $8 million in funding. Traditionally, professional home and mobile service businesses have relied on desktop systems or even manual methods involving pen and paper, resulting in significant inefficiencies. Jobber offers a comprehensive solution for these companies, including mobile apps, scheduling tools, online invoicing, and customer management tools. Since its establishment in 2011, Jobber has served over three and a half million customers, processing invoices totaling over $1 billion. In the field service management sector, Jobber faces competition primarily from outdated pen-and-paper practices. Other players in this market include mHelpDesk, HouseCall Pro, Breezeworks, and vWorkApp. In the enterprise segment, larger and well-established players like ServiceMax and Bella Solutions also operate.

2015. Zenefits launched free tools for managers and executive

Cloud HR service Zenefits has introduced two management tools that were typically exclusive to larger enterprises, but are now available for free. The first tool, called Zenefits for Managers, empowers managers within an organization to independently make HR changes without having to wait for HR or CEO approval. This includes tasks like adding new hires, modifying job titles, and adjusting salaries. Additionally, Zenefits is granting executives access to business intelligence reports through Zenefits Business Intelligence. This feature enables users to filter real-time workforce data, including compensation, employee headcount, and turnover. The aim of this product is to mitigate disparities and provide executives in different offices with insights on how their departments compare to others.

2015. Live support chat Zopim goes Premium

Customer service software provider Zendesk has introduced the Premium version of its live support chat tool, Zopim, specifically designed to assist growing businesses in scaling their live chat operations. Zopim Premium aims to enable businesses to deliver exceptional customer support as they expand. The new plan encompasses workforce management tools, operational scalability, and enhanced customizability. These features empower support team managers with the necessary resources to effectively manage customer expectations and agent productivity. Zopim Premium is tailored to provide managers with deeper insights into their operations, facilitating efficient management of customer expectations and agent productivity at scale. The Real-Time Monitoring feature offers metrics on customer satisfaction, chat queue activity, and agent workload, ensuring compliance with service level agreements (SLAs) and enabling early detection of potential issues before they become major concerns.