Video Chat software for business

Updated: June 07, 2019

2019. Zoho Assist adds voice and video chat



Zoho Assist now has the complete communication kit, with voice and video chat in addition to the existing text chat. Remote support technicians can start a voice or video chat while working on their troubleshooting or demo sessions in Zoho Assist. So, here’s how voice and video chat could be the extra boost that elevates your experience. Being on a phone call, live chat, and a remote session while troubleshooting requires tricky multitasking for an IT technician. But with Zoho Assist, you can call up your customer right from the console, removing the roadblocks caused by switching applications.


2018. Google starts migrating all G Suite users from Hangouts to Meet



Google announced that it starts moving all of its G Suite users from its Hangouts video chat service to Hangouts Meet, the more enterprise-ready version of Hangouts. The move will likely take about a month or so. This means all newly created Calendar invites will now link to Meet video meetings, though Google stresses that all previously created meetings won’t be affected by this. Google expects that Meet will have full parity with Hangouts, including support for these browsers, and, at that time, Meet will become the default for these stragglers, too.


2018. Instagram gets video chat



Facebook announced that Instagram is getting support for video chats, among a couple of other new features. Quite a few Instagram users already use the platform’s live video feature to chat with their contacts. Video chat is a pretty straightforward feature that will expand on the existing messaging tools in Instagram. In addition to these video chats, Instagram is also getting an improved Explore tab that is more focused on the things you are interested in. Recall that Snapchat also recently introduced group video calls for up to 16 people.


2018. Skype adds new feature for recording video calls



Microsoft has developed a new mode “Skype for Content Creators” will allow desktop users to place and record calls using Skype desktop software, which can either be streamed live or imported into other apps for further editing before posting. This will allow digital broadcasters, streamers, and vloggers to record videos, podcasts and live streaming calls without having to invest in expensive studio equipment.  The feature will work best for those who record video chats with other remote guests – like for a weekly call-in show – but it can also work for calls that are live streamed to other platforms, like Facebook, Twitter, or YouTube.


2016. HipChat adds group video chat



Group chat service for business HipChat (that is called the Slack's main rival) has released built-in video conferencing system. It allows HipChat users to video chat with the click of one button and gives users more control on who they want to see. Prior to the update, users could video chat but they had to rely on a third-party integration, such as BlueJeans, HYFY and Google Hangouts. Those require having separate accounts, take more time to start and give users less control over who they see when. In March Slack developers also promised to add video and audio calls to their product.


2015. Facebook Messenger gets free video calls



Facebook Messenger has launched free VOIP video calling over cellular and wifi connections on iOS and Android in the U.S., Canada, UK, and 15 other countries. Facebook’s goal is to connect people face to face no matter where they are or what mobile connection they have. With Messenger, someone on a new iPhone with strong LTE in San Francisco could video chat with someone on a low-end Android with a few bars of 3G in Nigeria. Facebook first introduced desktop video calling in partnership with Skype in 2011, but eventually built its own video call infrastructure. Bringing it to mobile could Messenger a serious competitor to iOS-only FaceTime, clunky Skype, and less-ubiquitous Google Hangouts.