Secure Service Desk software

Updated: July 31, 2023

A Secure Service Desk is a specialized IT service management (ITSM) solution that prioritizes security and confidentiality in handling customer requests, incidents, and inquiries. This type of service desk implements robust security measures, such as encryption, access controls, and identity authentication, to protect sensitive information and ensure data privacy. Secure Service Desks are commonly used in industries that handle sensitive data, such as healthcare, finance, and government, where maintaining the confidentiality and integrity of customer information is paramount. These service desks adhere to stringent compliance standards and regulations, providing a secure and trusted channel for customers to communicate and resolve their issues while maintaining the highest levels of data security.

See also: Top 10 IT Service Desk software

2018. Okta partnered with ServiceNow



In a collaborative effort, Okta and ServiceNow have developed an application to assist ServiceNow customers utilizing security operations tools in identifying and promptly addressing security issues related to identity. Okta has introduced the Identity Cloud for Security Operations app, which is now available in the ServiceNow app store. This app is specifically tailored for customers who utilize both Okta and ServiceNow toolsets. Upon downloading and installing the app, it seamlessly integrates identity information into the ServiceNow security operations interface, granting the operations team easy access to specific details about individuals involved in a security problem. With this integration, there is no need for the operations team to exit their existing tool in search of relevant information, as it is conveniently provided within the interface itself.