Messengers for Work

Updated: September 02, 2019

2019. Skype added features for work with important messages



Skype is used mainly for video communications, but it wants to be useful as a messenger also. Of course, it's nearly impossible to win over whatsapps and vibers now, so Skype is looking for new niches. In the latest update, the developers added some (unusual for a messenger) features: drafts and bookmarks. Drafts - allow you to save the started message so that you can return to it later and finish it. Bookmarks - allow you to save received messages so that you can quickly find them later. Obviously, both of these features are designed to work with important messages. Perhaps Skype wants to create a new niche - something between messengers and email, and this can be useful for business users.


2019. Slack competitor Facebook Workplace has raised its prices for the first time


After three years of life and 2 million paying users signed up, Facebook Workplace is changing its pricing tiers. Up to now, Facebook has taken a very simple approach to how it charges for Workplace, unique not just because of it being a paid service (unlike Facebook itself, which is free), but for how it modeled its pricing on the basic building block of Facebook-the-consumer product: a basic version was free, with an enhanced premium edition costing a flat $3 per active user, per month. Now, the standard (basic) tier is getting rebranded as Workplace Essential, and will still be free to use. Meanwhile, the premium tier is being renamed Workplace Advanced and getting charged $4 per person, per month. And Facebook is introducing a new tier, Workplace Enterprise, which will be charged at $8 per person, per month, and will come with a new set of services specifically around guaranteed, quicker support and first-look access at new features.


2019. BlackBerry Messenger was discontinued (for consumers)



Indonesian media company Emtek, that acquired BlackBerry Messenger in 2016 announced that BBM is discontinued. Launched in 2005, for many years, BBM was considered BlackBerry’s strongest product, with some loyalists eschewing Android and iOS devices before it was finally ported over to those operating systems in 2013. But competition ultimately proved too much. Technology and the world moved away from BBM and BlackBerry at large. The rewards, it seems, weren’t worth the resources. Notably, the secure enterprise service BBM Enterprise will live on for business users.


2019. Microsoft Teams added features for shift workers



Microsoft Teams released several new features aimed at shift workers (also known as first line workers).  For starters, Microsoft is making mobile Teams more flexible to meet the needs of a variety of shift worker jobs. Some might need to record and share audio messages, while others might need to share their location or access the camera. Whatever the requirements, Microsoft has started with a Firstline Worker configuration policy template, which IT can customize to meet the needs of various worker types. The mobile tool also includes a navigation bar, which allows workers to add the tools they use most often for easy access. The idea is to make it as simple as possible to access the tools they need, given that these workers tend to be on their feet or on the move a good part of the day.


2018. Group chat Crew launched enterprise version



Crew, a messenger that specifically targets businesses that employ shift workers who do not typically sit at computers all day, has now raised $35 million. It’s also announcing the launch of a new feature called Crew Enterprise, which helps businesses better manage messaging across large groups of these workers. The company has 25,000 customers, many of them multi-store retailers with an emphasis in the food industry; household names like Domino’s Pizza and Burger King — with some strong engagement. There are quite a lot of messaging apps out in the market today, but the majority of them are aimed at so-called knowledge workers, people who might be using a number of apps throughout their day, who often sit at desks and use computers alongside their phones and tablets. Crew takes a different approach in that it targets the vast swathe of other workers in the job market and their priorities.