iOS Messengers for business

Updated: August 08, 2019

2019. WhatsApp’s Business app came to the iPhone



Previously Android-only WhatsApp Business app is today launching on the iPhone. The iOS version, like its Android counterpart, is designed to help small business owners reach their customers on smartphones. That means it includes the ability for businesses to create profiles that include their description, email, address and website, as well as messaging tools for customer communication like automated greetings, quick replies and away messages. Businesses also can use WhatsApp Business from their desktop computer, which in January rolled out tools to organize and filter chats as well as quick replies. At the time, WhatsApp said it had 5 million business customers. The company makes money by charging Business API customers who have large volumes of incoming messages.


2018. iMessage adds Google Search



Google Search is now available within iMessage. In an effort to more deeply integrate Google’s search engine on iOS devices, the company announced today that its Search app for iOS has added an iMessage extension, allowing iPhone and iPad users to search the web, then quickly add those search results to their iMessage conversations. With Google’s iMessage extension, users can type a query in the search box, or tap a button below for a specific type of search – like Weather, Food, Nearby (venues/businesses), Trending (news), or Videos. Each search result includes a “Share” button that, when tapped, adds the item directly into an iMessage conversation as card. When the recipient taps on the card, they’ll go to the Google search result.


2017. Telegram adds unsend feature



Messaging app Telegram adds “unsend” feature which lets users retrieve (i.e. delete) messages within two days of sending them. Secure messenger Signal also recently added an ephemeral messaging feature, back in October — albeit for ‘tidiness’, not privacy. Telegram’s unsend feature works within one-to-one and group messaging scenarios, and has to be enacted within the 48 hour window. It says the idea is to serve users with ‘morning after messaging regret’ by letting them scrub stuff they wish they’d never said.


2016. WeChat launched Enterprise version



Chinese messenger WeChat launched its free office chat app, WeChat Enterprise.For now it's only available in Chinese via apps for iOS, Android, Windows, and OS X. WeChat Enterprise includes a number of features that are familiar territory to those who have used business chat apps. But it also has some welcome innovations. The service can essentially replace group email, and make quick chats between colleagues easier. It has useful add-ons like the ability for an employee to mark when they are on a break, hold group voice/text chats, and allows for companies to build in specific features like automated forms for reimbursements, vacations, and the like.