Top 10: Incident management software

2023. Cloud security vendor Mitiga lands $45M



Mitiga, a cloud security firm that offers a subscription-based service to help companies prepare for cloud and software-as-a-service (SaaS) attacks, has raised $45 million in a Series A. Mitiga takes a “modern” approach to cloud incident response. The service analyzes cloud forensics data for investigation, storing forensics data from various clouds and software-as-a-service apps. Using a library of cloud attack scenarios, Mitiga hunts for attacks in the forensics data, managing and orchestrating the response in real time. Of course, there’s no shortage of rival vendors offering services to secure organizations’ cloud assets: Wiz, Sentra, Dig Security, Laminar and Opus Security - also raised funding recently.


2021. Blameless raises $30M to guide companies through their software lifecycle



Site reliability engineering platform Blameless raised $30 million. Site reliability engineering (SRE) is an extension of DevOps designed for more complex environments. Blameless’ platform provides the context, guardrails and automated workflows so engineering teams are unified in the way they communicate and interact, especially to resolve issues quicker as they build their software systems.

2021. Rootly nabs $3.2M to build SRE incident management solution inside Slack



As companies look for ways to respond to incidents in their complex microservices-driven software stacks, SREs — site reliability engineers — are left to deal with the issues involved in making everything work and keeping the application up and running. Rootly, a new early-stage startup that wants to help by building an incident-response solution inside of Slack, has raised $3.2 million seed. The Rootly solution helps SREs connect quickly to their various tools inside Slack, whether that’s Jira or Zendesk or DataDog or PagerDuty, and it compiles an incident report in the background based on the conversation that’s happening inside of Slack around resolving the incident. That will help when the team meets for an incident post-mortem after the issue is resolved.


2018. Atlassian launches Jira Ops for managing incidents



Atlassian launched a new edition of its flagship product Jira that is meant to help ops teams handle incidents faster and more efficiently. Jira Ops integrates with tools like OpsGenie, PagerDuty, xMatters, Statuspage, Slack and others. Many teams already use these tools when their services go down, but Atlassian argues that most companies currently use a rather ad hoc approach to working with them. Jira Ops aims to be the glue that keeps everybody on the same page and provides visibility into ongoing incidents. With it when an incident happens, you have a central place where you can go, where you can find out everything about the incident. You can see who has been paged and alerted; you can alert more people if you need to right from there; you know what Slack channel the incident is being discussed in. Moreover Atlassian has acquired OpsGenie for $295 million.


2014. ServiceNow adds more Enterprise features



ServiceNow, the cloud IT service management provider, launched a suite of new products and features devoted to large companies. The new features include enhanced custom application creation experience, new service automation products, executive decision-making visualization tools and a more intuitive user experience. In particular, the new product Facilities Services Automation displays incidents at company facilities on floor-plan visualizations, and allows facilities managers to track building configurations to tackle issues from security to waste disposal. Service Creator, another new feature, allows nontechnical people to build simple applications. Another visualization project, CIO Roadmap, offers timeline visualization features displaying prioritized investment decisions across business functions. The new capabilities are built on the ServiceNow platform and leverage


2010. OTRS ITSM 2.0 - the first open-source ITIL certified solution



Many companies use OTRS as a helpdesk-system for two reasons: it is free and is perfect for integration with web site and email. Now, OTRS can be also adopted by sysadmins and IT departments (even in large companies) - the new version OTRS ITSM 2.0 has been officially certified by expert company PinkVERIFY of compatibility with six ITIL v3 processes. As you know, ITIL - is the library of recommendations and best practices for managing IT infrastructure. OTRS ITSM has been around for about 3 years. Until today, it featured incident management, problem management, configuration management, SLA management and knowledge management. Version 2.0 added change management to that list. Now OTRS ITSM allows you to control such processes as setting up new employee with a laptop, implementing new systems and equipment, upgrading licensed software.