Top 10: Incident management software

2023. Cloud security vendor Mitiga lands $45M



Mitiga, a cloud security firm specializing in subscription-based services for cloud and software-as-a-service (SaaS) attack preparedness, has successfully secured $45 million in Series A funding. Mitiga employs a cutting-edge approach to cloud incident response, utilizing cloud forensics data analysis for investigations. It effectively stores forensics data from diverse cloud platforms and SaaS applications. By leveraging a comprehensive library of cloud attack scenarios, Mitiga proactively searches for potential attacks within the forensics data, while simultaneously managing and coordinating real-time responses. While Mitiga stands out in the industry, several other competing vendors, including Wiz, Sentra, Dig Security, Laminar, and Opus Security, have also recently secured funding to offer cloud asset security services.


2021. Blameless raises $30M to guide companies through their software lifecycle



The Blameless platform, a site reliability engineering (SRE) solution, has successfully raised $30 million. SRE is an extension of DevOps tailored for intricate environments. Blameless' platform offers crucial elements such as context, guardrails, and automated workflows, enabling engineering teams to communicate and collaborate seamlessly. By providing these capabilities, Blameless empowers teams to address issues promptly while building robust software systems.

2021. Rootly nabs $3.2M to build SRE incident management solution inside Slack



As organizations seek effective ways to address incidents within their intricate microservices-driven software stacks, the responsibility falls on site reliability engineers (SREs) to tackle the challenges associated with ensuring seamless operations and application uptime. Rootly, an early-stage startup, aims to support SREs by developing an incident-response solution directly within the Slack platform. The company recently secured $3.2 million in seed funding. Rootly's solution enables SREs to swiftly connect with various tools such as Jira, Zendesk, DataDog, or PagerDuty from within Slack. It seamlessly compiles an incident report in the background based on the conversations and actions taking place in Slack while resolving the incident. This feature proves particularly beneficial during incident post-mortems, as the incident report can serve as a valuable reference for the team.


2018. Atlassian launches Jira Ops for managing incidents



Atlassian has introduced a new edition of its flagship product, Jira, designed to enhance the efficiency and speed at which operations teams handle incidents. Jira Ops seamlessly integrates with various tools including OpsGenie, PagerDuty, xMatters, Statuspage, Slack, and others. While many teams already utilize these tools during service disruptions, Atlassian highlights the prevalent ad hoc approach employed by most companies in managing incidents. Jira Ops aims to serve as the cohesive element that ensures alignment and offers comprehensive visibility into ongoing incidents. With Jira Ops, when an incident occurs, users have a centralized location where they can access all relevant information. This includes details on who has been notified and alerted, the ability to notify additional individuals directly from the platform, and knowledge of the Slack channel dedicated to discussing the incident. Additionally, Atlassian has acquired OpsGenie for $295 million, further strengthening its incident management capabilities.


2014. ServiceNow adds more Enterprise features



ServiceNow, the provider of cloud-based IT service management, has introduced a range of new products and features specifically designed for large enterprises. These additions aim to enhance various aspects of the service, including custom application creation, service automation, executive decision-making, and user experience. Notably, the Facilities Services Automation product offers visualizations of incidents within company facilities, allowing facilities managers to effectively address issues related to security and waste disposal by tracking building configurations on floor-plan visualizations. Another feature called Service Creator enables individuals without technical expertise to build simple applications. Additionally, the CIO Roadmap offers timeline visualization capabilities that display prioritized investment decisions across different business functions. These new capabilities are built on the ServiceNow platform and utilize a common data model shared across the company's entire portfolio.


2010. OTRS ITSM 2.0 - the first open-source ITIL certified solution



Many companies opt to use OTRS as their helpdesk system for two main reasons: it is both free and highly compatible with website and email integration. Recently, OTRS has expanded its reach to include sysadmins and IT departments, even within larger organizations. The latest release, OTRS ITSM 2.0, has received official certification from PinkVERIFY, an expert company, for its compatibility with six ITIL v3 processes. ITIL serves as a repository of recommendations and best practices for effective IT infrastructure management. OTRS ITSM has been available for approximately three years, offering features such as incident management, problem management, configuration management, SLA management, and knowledge management. The new version, 2.0, introduces change management capabilities, allowing users to oversee processes like setting up new employees with laptops, implementing new systems and equipment, and upgrading licensed software through OTRS ITSM.